I went in for a tire patch which was $10 and they were busy but still managed to get it done within…read more15 mins I'll for sure be coming back here when needed.

Do NOT use this tire shop under any circumstances. They are dishonest and will scam you…read more I purchased two tires from this shop in December. When I returned in June to buy two more, I was informed that one of the December tires had developed a bubble and that they would send it back for a prorated warranty claim. Instead of handling the single tire as discussed, they secretly sent both of my December tires back without any prior notice or explanation. When I confronted them about this unauthorized action, they suddenly changed their story and claimed both tires were "damaged." At no point during the initial conversation was the second tire ever mentioned. This was a clear and deliberate lie. They promised to call me with an update on the warranty process but never followed through. After three full weeks of silence, I had to call them myself only to be insulted with a pathetic $33 credit as their final "resolution." This is not a simple mistake. It is textbook shady business practice: bait-and-switch tactics, unauthorized handling of customer property, outright lying to cover their tracks, and zero accountability. Their customer service is abysmal, and their ethics are even worse. These owners clearly have no respect for their customers or basic honesty. Save yourself the headache, the money, and the frustration--take your business anywhere else. I have already filed a formal complaint with the Better Business Bureau and will be exploring all other available options to hold them accountable.

I've had a couple of frustrating experiences at Discount Tire recently that have really shaken my…read moreconfidence in this location. During a previous visit, the technicians reinstalled my rims but ended up damaging two of the center hub caps. These rims are expensive, and the only response I received was a simple apology. There was no real effort to address the damage or make it right. Then on another visit I came in for something very basic -- a fix-a-flat. Before they even started, the employee who greeted us began inspecting other parts of my truck like the wiper blades and generally looking over the vehicle as if he were doing a full inspection. At first I didn't think much of it, but later they told me one of my rims supposedly had a surface crack and said they would have to tow my vehicle unless I purchased a new set of wheels. The whole situation felt uncomfortable and unnecessarily pressured. I came in for a simple repair and instead felt like I was being pushed toward an expensive purchase. Between the damage done to my rims on a previous visit and the pressure during the most recent one, it's hard to trust bringing my vehicle back here.

Service was provided that they were super busy. They gave me a great deal for the tires that my car…read moreneeded desperately. You can request for your service online or in person like I did. They will contact you when your car is ready for pick up. New tires

First I owned a highly rated automotive shop for over 34 years, and was a director for a State…read moreAutomotive Group. I have knowledge. I felt very comfortable at J&J Auto & Tire. First, they did something few shops seem to do. They checked out my car first, and then called me to get my approval before they did any work. Julio also suggested repairing the main leak from the Power Steering hose and rechecking before doing any other work. That's the kind of service I expect but seldom seem to receive. End result is they fixed only what needed to be fixed, and price was very reasonably. I highly recommend them for your vehicle repair.

My mom was stranded in the road. And the mechanic was able to tow her car and get it fixed in less…read morethan two hours before they close. They're very friendly and so generous. They help my mom so much. Speedy service. Affordable prices. Best mechanics in San Benito Texas.

technicians do good work. however customer service is lacking. the guy at the front counter can be…read morerude and a bit condescending. leads me to think he doesn't like his job and should consider a different industry because his customer service skills just aren't there. if you are a person who doesn't quite understand your vehicle and maintenance of it do not go to the brownsville location. he was very unhelpful, i called to politely let him know my experience at the location was unsatisfactory and he told me i was wrong and he was not rude. customers nearby also agreed he was not very friendly or helpful. checked reviews and this is not the first time he has gotten a complaint about his job performance.

Service was great as usual!! Mr. Trejo and his crew did a great job servicing my vehicle. I drive…read more2 hours to service my vehicle here in Brownsville because I know I'm going to get great service at a great price!!!

02-02-2019 Awesome customer service!! Hard workers, professional & very thorough. They pay very…read moreclose to detail and take care of business! I'm definitely taking my truck to them when in need. I'm very confident with their quality work, including their fair pricing. It doesn't get any better than 09-09-2019 BY FAR, the best place to keep your vehicle in tip top shape. Super honest, OUTSTANDING customer service! I went today to buy a set a tires, changed oil, check my tire monitor sensor, check my breaks for replacement! Workers there are very honest, informed me I still had plenty of life on my break pads. Balanced tires and wheel Alignment, to the "T"! Extremely happy customer!

Great level of service, value and quality every time I visit my parents. This is their preferred…read moreshop of choice and I appreciate their level of care and attention over the years. Los recomiendo ampliamente por su atención y calidad en el servicio.

We needed a single tire balanced and originally took it to a chain tire company who refused to help…read moreus and we came across Pueblo and the were AWESOME!! Very nice, took care of the tire right away. Definitely going back to them in the future!