Needed alignment for an upcoming trip. Set an appt online the night before and got confirmation the morning after that I can bring it in. Got the lifetime one and such a deal. Aldo took care of us. Hes so pleasant and glad I went to Firestone. Got the lifetime alignment from pep boys before and only used it once bec when I bring it in, they always give reasons as to why they can't do the alignment. Wasted my time and my complaint went on deaf ears even if I emailed customer support and said that they will fwd to field leadership team but nobody contacted me. That was 2024 Go to Firestone! This location won't disappoint u read more

Great service! From the time I made my reservations to come to checking in, and then walking out the service was fantastic. They took care of all my needs and fixed my car within the same day. Great price too as I was quoted from other places. I definitely will be going back again. read more

Do NOT, I repeat, DO NOT bring your car here. Starting in February I brought my car in as we suspected a leak of the rear main seal. They did a total inspection and confirmed the leak. I set up an appointment to have it repaired, only to arrive the day scheduled and was told it couldn't be done because the one mechanic who handles the more difficult repairs was on vacation. So we rescheduled for when he was back. They had my car for three days, called to say it was ready and I picked it up. Driving away I noticed my car wasn't driving too great and when attempting a U-Turn on the road right in front of their shop, it felt like the car wouldn't switch gears and as if I were about to stall-out. Thought maybe it was just me, so I drove it down a little more and it was very clear the gears were having an issue. I parked, ran into the store came out and started the car and the check-engine light was on. I immediately called the shop and let them know as I was only right down the street, and they asked me to return my car. This was after the tech confirmed with the advisors and managers he test drove my car and everything was fine. The next day they called to say the dual-clutch had to be "re-learned" and they had to do some codes for the sensors, which should have been done prior to picking up my car. Got the car back the next day and things seemed fine. A day after I noticed my car was still leaking oil so I figured it may have been some left-over oil and just needs a run thru a car wash. Then the leak started pooling. I called them to notify them and we scheduled yet another day to bring it in to have it looked at again. Took about half a day for them to let me know that there was a faulty part in the repair and they would need to replace the faulty part but it's a specialty part so I would need to wait another week for it. Which we did. Now mind you, in order to repair the rear main seal you need to take the transmission out. Remember this. Upon this final time bringing my car in to replace the so-called "faulty part" (at this point I'm guessing they just forgot that part altogether in the first place) they took a few hours to call and let me know that the faulty part is fixed (YAY?!) BUT my transmission is having a very notable leak. And of course, they don't fix transmissions. I would have to transport my transmission to another shop or they can put my transmission back in, and I can just find another shop when I have time. Then without even asking, the manager offered a full refund. Hmm, why are you offering a refund for a repair that was repaired and completed if you are not at fault for causing a leak in my transmission, probably from mishandling my transmission?! My car has had 2 or 3 different inspections at this point, nowhere noting any sort of leak from the transmission. The transmission had already been taken out and put back in for the original repair. It has now been taken out a second time. Of course, I said there's no way this just magically happened and filed a claim. Their Claims department are only open M-F (and of course this was about 3pm on a Friday) so I couldn't reach anyone. And when you file a claim, the car has to stay there until Claims decides if they're liable or not. And you can't reach any claims advisor. Their phones go straight to voicemail, their service reps are half asleep working from home and don't even notate your concerns properly. Finally got their Claims Specialist on the line and she sent - what they say - is an independent inspector. The inspector said because the mechanic said he didn't notice the leak until the rear main seal was repaired (because that leak was massive) and the age of the car, this was a long term leak. Umm, HELLO?! If this leak was present and long term, wouldn't you have noticed that the first time you took out and put back in my transmission? Of course you would. Their initial full inspection didn't even notice any low transmission fluid or leakage either. So claims denied it, and I had to escalate it to their manager. He immediately denied it, after avoiding all three of my phone calls and emails. I had to then escalate this to corporate who, surprise surprise, never responded or reached out. I have repeatedly asked for the FULL inspection report, as they only sent me a tiny paragraph from the report that they copied and pasted in an email to me. They refuse to name the inspector or be cooperative in any way. Upon returning to this Firestone location to obtain my car, the advisor or tech on the floor just kept saying they're giving me the refund for the "inconvenience" and he knows nothing, doesn't know the inspector and can't explain why if this was a long term leak it wasn't noticed the first time my transmission was taken out when the rear main seal leak was repaired. So yes I got that money back, but now I get to spend WAY more to repair a transmission leak because they won't admit they messed up! read more

Awesome and honest service as always. My preferred spot for routine maintenance & tire needs.

I waited 2 hours, after I made an appointment, for them to want to charge $200 to install 3 nuts!!!! 3. Took it home after and it took me 10 mins. After being stuck in a waiting room full of people complaining about how long everything is taking. Just to look into the open shop, to see techs singing to each other. Find another alignment shop before you come here, it's just a waste of time. This is now the 2nd Firestone in town I won't go to again. This used to be the spot for lifetime alignments. Oh well Firestone, way to drop the ball. read more

Got an alignment done two years on my Chrysler 300 ago the tech that did it messed up my rack and pinion and said I hit something when my steering wheel wasn't aligned I would have been better off not bringing it here. As the person who did it was fired a couple days later. Told me it would be a couple thousand to fix it would avoid. read more

Horrible experience and they didn't even get to the root of the problem. They had my truck for a week both times to not even address what the problem was. My truck overheated again on two different occasions after picking it up. It sucks I had to pay for a rental car for over two weeks, and for the work done on the vehicle to still be having the same problem. Now I have to spend more money at the Dealership so they can actually fix my vehicle. I don't have time to keep bringing my vehicle back every week. I was willing and ready to pay whatever it was with no issue, but I couldn't even get my truck fixed after two visits, which is absolutely ridiculous. Wasted money! read more

Shout-Out to an Amazing Team! Huge shout-out to Aldo, Louis, Braylon, and Vince -- you guys are absolute rockstars! Every time I visit this location, they: Educate me with the right information Make spot-on recommendations Deliver top-notch customer service It's because of them that I always come back. Thank you for making every visit smooth and enjoyable. -- Laurie with the Black Benz read more

came in for a balance and alignment, they tried to upsell me 4 new tires (i still have some life left). and they lost one of my wheel locks and didn't tell me. i came back today to see if they would replace them, and they refused. i would definitely go somewhere else!! these techs are fresh out of high school. they also left the rim covered in tire bead sealant. (update) they can't replace the lock, they have to order one lug nut, and the office guy told me it would be about 10 minutes. I've been waiting over 25 minutes now to install one lug nut. i definitely do not recommend this place. read more

Firestone Complete Auto Care - Auto Repair Near Me - Las Vegas, Nevada

They will try to upsell you on everything! I took my car in for a 2pm appt to have A/C checked. I made the mistake of telling tech I had a warranty. 3 hrs later they told me the warranty would fix everything except some part I've never heard of, which would cost $400. I said nevermind. 30 minutes later, they brought my car. About an hour later, I looked in the backseat, and my battery was exposed in the floorboard. The cover was on the seat, the carpet pulled back, and battery exposed. They never told me there was an issue with my battery. Never again! read more

Firestone Complete Auto Care - Auto Repair Near Me - Las Vegas, Nevada

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Don't buy the lifetime alignment: you'll be using it more than you ever planned to. I purchased it after getting a new set of tires, and with a week had to go back for another. After the second trip in, my steering alignment sensor started throwing codes. Three trips and still having issues. I wish I had read the reviews first because I'm definitely not the first this has happened to. read more

They booked an appointment for transmission service. Four days out waited for the appointment only to arrive and be told they don't do transmission on a vehicle over 90,000 miles. Would've been nice to know before I took a day off to bring my car in at 11 AM. I also had a dash light and the print out showing a sensor needed to be changed. They charge $110 to plug in their code reader and tell you the same thing. They do not credit that hundred dollars towards the repair or anything else. this is a hack shop. They make their money doing quick oil changes with underqualified service techs. read more

This is the worst firestone I've ever been to !!!!!! Went in for my car overheating and they said they "fixed" it twice and now for the third time it's not fixed and keeps overheating !!!!! If they don't know what they're doing just say so instead of having me drive over there 4 times and not have a fixed car after I spent 1200 all together to fix it. Terrible mechanics terrible people don't want to admit they have no clue wtf they're doing. read more

Luis was very helpful and kind! Did not just do whatever he needed to do, but also educated me a little.

If you care about your car at all, please go elsewhere and take your chances. These people will fuck your car up and tell you that they are too booked to fix the problem and then have the audacity to ask you to leave your vehicle overnight. I went in for a simple oil change and a coolant fluid exchange and now my car is leaking little puddles everywhere I go. Person on the phone didn't seem concerned at all, most likely use to complaints. read more

Firestone Complete Auto Care - A leaky car, everywhere I go. There is a puddle - Auto Repair Near Me - Las Vegas, Nevada

Definitely understand one bad person can destroy the whole team. Appointment was made at 10am, when I arrived, the front desk guy named Vincent stated there will a 2 hours wait. Since it was just a tire repair, I did not prepare a ride. I asked if I can bring in later today. His answer is " there is no such thing " ????????! What do you mean by no such thing ? Cant you get me another appt time ! Hello ! Any customer service ? I just don't have the confidence to leave him my car. The past two experiences I had with their technicians were perfectly fine. Because of this ridiculous incident I don't think I wanna come back anymore read more

On 09/23/2024, I brought my Pontiac Solstice in to have an overheating problem fixed. I arrived at my 7:30 A.M. appointment, and handed the front desk my keys. The attendant told me, "We will be done with your car in 2 hours the most.". At 9:00 A.M. I asked why my car was still in the parking lot, when there were 3 open bays. The person at the desk told me that the mechanic will get to it soon. At 10:00 I asked when my car would be finished, and was informed that it would be finished around 4:00 P.M.. That is 8 1/2 hrs, to do a 45 minute job. I called for an Uber and $30.00 later I was home. . . . only to get a phone call from Firestone, telling me the Mechanic didn't want to work on my car, because he wasn't sure how to diagnose the problem. So after riding another $30.00 Uber back to Firestone, I was told it would cost $1,500 to replace the Thermostat, Intake Manifold Gasket and labor. My Solstice had never been diagnosed. I then had the Mechanics at TED WIENS on Blue Diamond run tests, and found out the cooling fan was bad and not turning on. They only charged $54.00 to test it. Turned out to be a $86.00 fan and $200.00 labor, to solve the problem. Thanks to TED WIENS, I saved $1,200. Firestone employees should feel ashamed of how they never even worked on my car, yet wanted a huge repair bill. I hope a REGIONAL MANAGER does the right thing and fires those employees ! read more

Karl is the main reason for the 4 stars. He's a great mechanic, eager to help, and answers all my questions. He addressed the issues with my vehicle right away and gave me honest answers without trying to upsell me. I was actually pretty upset with a quote they gave me for a problem they found but because of Karl being so personable and informative, I walked away with a positive outlook. I will be going back to this store. read more

Waste of time, don't bother coming here with your car. My car was here for four hours for a tire plug and it was nearly closing time when I called them because I needed to pick it up today. They said my car was nearing completion and to come in if I can make it before they closed. If I did not call them first they would have held my car overnight.. I went there immediately to pick up my car before they closed and they haven't even begun to look at my car. They said to just hold on for a minute while they were finishing it up. Lies. 15 minutes later, after they are already closed, they come inside to tell me that it's irreparable and immediately tried to sell me a mismatched tire. If the tire is irreparable why did you have me wait 4 hours while telling me that the patch it is basically complete? Why do they possibly think I want a buy their brand's mismatched tire? If they knew a single thing about cars it would be that you shouldn't have mismatched tires, especially on a rear tire on a RWD car. All this location cares about is upselling and are they willing to lie to their customers to do it. They will not value your time. They wasted my Sunday and now my tire is still leaking, and have to go somewhere else now to get it actually fixed. read more

This was a great way to spend 10 minutes and then eventually just hang up. I don't think you should bother here if they can't manage to answer a phone during the day. read more

While I was waiting (for way too long) there was an older Asian lady paying for her service with the man at the desk (Vincent) . There was a very obvious language barrier. He barely even discussed signing up for a credit card n she just shook her head no. She never even agreed. He asked "cash or credit card) she said card and he flipped the pin pad toward her and about a minute later she asked why it was asking her all these questions. He said "for the card" she immediately said "no no" and stoped putting in her info. How do you have someone signing up for a credit card and she has no idea she was even signing up for one??? That man knew she was not aware of what she was doing and %100 was taking advantage of the fact that she didn't fully understand. So beyond deceitful. When I had called in, they were quoting me a higher price for the tires I was getting when I asked why, they said it was for the extra packages they apparently took the liberty of adding on without even asking if I wanted them. I had no clue what the packages even were. They are good at taking advantage at every corner: read more

I needed 2 new tires mounted and balanced. I called around to many of the big name tire places and they all were too busy to take me or quoted me exorbitant prices. I called and spoke to Carl, one of the installers, and he assured me that Firestone could fit me in. When I got there, Luis got my paperwork started quickly and Carl immediately took my car in. Carl was amazing! He had my tires mounted and installed in less than 20 minutes!!! I'm happy to know that I have a great shop with knowledgeable technicians so close to my home. I'll be stopping by Firestone a lot more based on their great service. read more

I have 2011 le@us with only 15k miles on it. I always garage until weather is nice n take ths top down to ride. I dropped off car for replacing one of the stubs. 2 hrs job took 4 hrs. When i look af fhe invoice, they report my mileage 76134 miles!! Wtf . I went bk n compliant on the issue. Hs said they dont report or share any info with others like carfax, which is my big concern, id i decide to sell my lexus down the road, carfax will show mileage ia not consistance. Do i need this headache?! Adsolutely NOT. Will i recommend or return to firestone? No read more

Came to align 2020 chevy silverado 1500 after another shop seemed lazy or hesitant to even try. My truck had a six inch Rough Country lift, new wheels and tires installed the day before. No issues here they took it with no appointment . Great price, fast, friendly and great work. Thanks guys read more

Quick review. Walked in on a Sunday at 433pm. They close at 5pm. I had a nail in one of my tires. Front desk attendant asked if I can leave overnight. I said no, so bottom line, they had already accepted the last customer before close before 433 and wouldn't fix a flat tire before closing at 5. They did put some air in my tire and I drove home fine. read more

Very disappointed this national vehicle service center only stocks one brand of motor oil (Pennzoil). I asked if I could upgrade and was advised they only carry Pennzoil. While the service was friendly, I won't have my car serviced here because of this limited selection of oil. read more

Took my truck there for a fuel pump repair and they put a zip tie on my fuel line told me it would be okay and not giving me any options to put a new line on be aware there of them pretty scetchy work ,I took it to another Firestone on Cheyenne and spoke with store manager he said we can fix it with no charge.that he would bill the other store but I never heard back from him either knowing this is a very serious safety issue. read more

Firestone Complete Auto Care - Auto Repair Near Me - Las Vegas, Nevada

This is my new go to! Everyone is friendly and my appointments are always on time at a great price. Best alignment deal and clean place

Carl Siegfried first worked on my '13 F-150 at the beginning of summer which needed shocks, struts and other minor repairs. He was through, cost effective and explanatory to the repairs. After having a positive experience with Carl and the truck, I asked him to look into my '94 Jeep Wrangler which was miss firing. He had many options for me, and we went with the most economical option. Carl went above and beyond to find the older parts needed for my Jeep. As he was waiting for the parts to arrive he noticed numerous minor things that needed to be repaired and took the initiative to repair them for my safety. Both my F-150 and Jeep run like they are brand new because of Carl's expertise and knowledge. I have recommended Carl and Firestone to many friends and family for all their car repairs. I appreciate Carl's honesty as a skilled mechanic. Thank you Carl. read more

I was so pleased with service and care that was given to me! I definitely will come back for more great service!

Ok. So I'm giving this visit a 1 star simply because the store manager was friendly and took action to make sure the issue was corrected. Took vehicle in on an early business hours. Basic oil service. Once completed took it home. Didn't drive/crank the engine again until two days later. Just to realize there was an oil leak coming off the oil filter with my top skid plate capturing the drips. Took the vehicle back. Spoke to store manager for assistance to resolve the issue. Now the bad - what I disliked other than the fact that I had to go back was that it bothered me that the manager chose to deny and accept the fact that his technician made the mistake and assumed I didn't know any better and told me they didn't see anything. After I had showed him clearly what I saw. My job requires me to work on engine myself, well aware what doesn't look right. Not to forget he was quick to refunding me the money for the service. Not returning back nor recommending this location to anyone I know. read more

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Zero stars please.. called yesterday about the oil change coupon & they quoted me a total & scheduled me an appt for today at 2p since they were full yesterday. My bf gets there with my car at 2p for the appt & they tell him the coupon expired today & the wait is 2hr 45min even with my appt. read more

I thought I was being really fair with the last review, especially considering the misinformation that caused my credit to get dinged. I let it go though. Well, now it's something else I was misinformed about. When I was approved for the card I was told to physically drop my monthly payments by at the store instead of paying online, because there would be a $7 service charge to pay online. Well, just to see what he was talking about, I paid my first payment online and guess what? No service charge at all. There is nothing I hate more than being lied to by a business. Repeatedly. Dropping it to a 2 after strongly considering taking it to a 1 and enshrinement in the Hall of Shame. Why lie about the service charge? Do they get a spiff or something if a payment is made at the location? I honestly don't know the answer to that one. What I DO know is that the credibility of this place is completely shot with me and I really don't care to go back for more. 2 stars. read more

The Filipino guy with glasses has a big fat attitude. I can't believe he even has a job over there. Instead of trying to help me out she tried to make me look more stupid because I called the corporate office or the one 800 number to set up an appointment and nobody has an appointment time for 4 PM for me to get while my men done. I was planning on spending $200 so I can keep a lifetime warranty but now I'm having second thoughts. What is going on with the store? I'm saying bad reviews I'm so glad I did not go to this one and I said that a different location. read more

Always a pleasure to come to this location and to be met great customer service, these guys go above and beyond in making sure I get my car fixed, I had a nail caught in the tire and they repair it, they also replaced 2 other tires that I didn't know was on the verge on shredding from the inside. Last time I came I didn't have an appointment and they were backed up but they squeezed me in to change my oil and I was out of there in less than hour. Even when they are tiresome and overwhelmed they never show it. Love these guys and I have bad karma with auto mechanics, not with this location! Such a pleasure to work with people who are not interested in taking advantage. Thank so much Firestone. I lucked up with you guys, recommending you guys to everyone I know read more

Staff is rude and unorganized. Booking an appointment is pointless because they won't honor it anyway. Just go to jiffy lube. read more

Honesty - Professionalism - Genuine customer service oriented these are just a few great qualities that I experienced today. After speaking with Matt over the phone and knowing I needed to get a tire valve stem changed, I came in (darn it I forgot to get his name) but he is the reason I will be a long time customer. He has blondish shoulder length hair....please let me know his name. He took a look at the tire valve and immediately fixed it on the spot. He then looked at all the other tires and did the same and filled it with the proper air and off I went within 10 minutes no charge. I will say that I have gotten tires here exclusively for all my vehicles but they are all out warranty. This type of excellent service is what we all strive for. Thank you read more

I've been here a couple times to get alignments done. They've always done great work and ahead of schedule. Very pleased with this location. read more

Came here because my bfs tire was getting flat. We think we hit a nail or something because the tire light was on. We go here and then they said they fixed it and we went home. An hour later we go out to the car and the tire is FLAT! So we have to put the spare tire on and go back tomorrow to get it fixed. Do I want to go back to firestone? No. They are sketchy. They either suck and completely don't know how to patch up tires, or they are scamming people. I bet if we go back tomorrow they say we need a new tire and to buy it there. Please save your car and your money and go somewhere else. Update : Went back the next day. They apologized and fixed the tire. Went home. Watched a movie. Go out to the car... BUT THE TIRE LIGHT IS ON AGAIN. And the tire is almost flat!!! So we hurry to the gas station and put air in the tire then go back to Firestone AGAIN. This is the 3rd time now. They say they accidentally missed the hole again. Management really needs to look into their workers. Doesn't seem like they know how to hire people that know how to do the job correctly. Do not go here. We wasted a whole day waiting here and my bf missed work because they take so long. And they can't even do their job right. read more

Wonderful customer service ! Thank you Jordan. No hard selling , which I appreciate so much. Highly recommend this place. Clean lobby with safety signs in place for customers. 5 stars! read more