I made an appointment to get my oil changed and had a Time. I arrived at that time and they said…read moremaybe able to get you in and a half hour can you drop your car off I said what did I make an appointment for the girl behind the counter just shrugged and gave me a nasty look I will not go back.

Was having issues with my steering. Tech told me it's an alignment issue got the alignment done…read morestill had issues. Took it to a different shop, wasn't alignment at all, had a bubble in my front tire and missing wheel weights. Meineke Tech didn't see it and had me driving on it for a week. Won't be coming here ever again.

Josh G. Is the manager, and he is outstanding! No high pressure sales, no b.s. He gets you what you…read moreneed at the best possible price for the money. I had the transmission fluid changed and new brakes installed. The workmanship was outstanding at a competitive price. Jordan did the work - very thorough. Definitely give this shop a try for your next service need. I don't think you'll be disappointed.

Josh assisted my best friend today when she came in with a flat tire. He tried to upsell her on…read moregetting 4 new tires, when her tires are fairly new and in good condition (ex: picture 1 without the red dot on it. The red dot is the one that was replaced from Tire Choice for the flat tire). When she stated that she couldn't afford it, he tried to bring up financing. She just recently moved here & is a single mother. That is horrible business practice and you shouldn't be taking advantage of people especially the way the economy is, where people can hardly afford to put food on their table. Unfortunately, I was tied up today because I know a lot more about tires than her and if it was a nail in her tire or something along those lines, it could've been patched up. Do better!!!

Once again a great experience at this place. I had called in on Wednesday requesting a tire change…read moredue to a damaged tire on rear side. They had told me he was going to put the order in and it would be in by Friday. Simon had called me and said it came in early, I went in Friday morning was in and out so within a hour and finally met Simon who helped me from my first call. His customer service was excellent shook my hand told me he was the one on the phone with me from Wednesday, also made the call when it came in and it was nice to meet me. Thank you Simon and team for always taking care of me.

4 mos ago: David greeted me with a smile, I told him I needed a battery. He had me go inside to…read morestart the paperwork. They greeted me professionally and pleasantly. They did a full inspection of the car, and determined the battery was all I needed at this time. They installed the battery quickly and efficiently. The car needed to reset all the electronics, they asked me to drive around the block to clear them, and then come back so they could ensure all was well with new battery. Everyone was friendly, and helpful. I am new to Las Vegas and was looking for a car repair place, this is it. I trust them and will be back! Present day: We took our car back for an oil change and tire rotation. David did a full inspection and completed the work. This is definitely the place we will continue to bring our cars. Great group of guys, professional and friendly. Prices are reasonable.

Got a smog done here. Walked in at 4:30 pm and they took care of me. Super easy, quick, and…read moreaffordable!

Came here to get my smog done. Customer service was great. Everyone was nice and friendly even…read morethough my cars computer wasn't ready and the smog was rejected, the guy was nice and explained everything to me what I needed to do. If I ever needed a repair I would come check them out.

I'd like to acknowledge the 2 employees Robert and Jacob who were very courteous and professional…read morein their customer service. They made the process to renew my membership and service my dead car battery in a convenient manner.

I come here every year to renew my car registration on the kiosk, the staff always acknowledge me…read morewhen I arrive and help walk me through the steps if I get stuck for some reason. They make it so easy! I'm in and out in 5 mins or less! Love this location!

My oil light was on, and I went to Jiffy Lube and was helped by Cameron! While, I did need an oil…read morechange. I also knew that my car had had trouble starting within the last day or so and he ran codes on my car and let me know that I needed a new battery and told me that they could do the turnover for all of that within 20 - 30 minutes. At the time I could really only swing to get one or the other, and Cameron worked with me and helped me with the cost so that I could not only get my oil change, but my battery changed and top off my coolant. He even added air to all 4 of my tires. They are so quick and efficient there and I'll definitely be back for the rest of my services! Thank you again

I have been a loyal customer of Jiffy Lube for a long time, but my experiences over the last two…read moredays have been incredibly disappointing due to poor customer service. Yesterday, I dealt with staff members who gave me an unnecessary attitude during my visit. Hoping it was just an isolated incident, I called today simply to verify their hours and check if they were open. The response I received was a sarcastic, "Of course if we're answering the phone, we're open." Most locations are closed on Sunday and that's the reason I had called. As a long-time customer, it is incredibly frustrating to be treated with such dismissive attitude and hostility for asking a basic question. Getting a phone call answered doesn't automatically guarantee a business is open for regular service, and there is no reason to be rude to customers who are just trying to bring you their business. I really hope management addresses the front-line staff's attitude, because great customer service is what keeps long-time patrons coming back, and right now, it's severely lacking.

I spoke with John upon entering the business. Very professional. Told him the problem I was…read moreexperiencing on the road. He asked if I had an appointment. I told him I did not. I had driven in from another state to help my son and his family in an emergency. John was able to fit me in the schedule same day thankfully. After the inspection, he went over all that was needed and explained what was most important and how much it would cost. We were able to determine what was most important to take care of first. I am very thankful for John's understanding of my situation. Thank you so much. We need more friendly people in this world. God bless you John TJ Latchison

**3 1/2 Hours for a 45-Minute Appointment -- and Check Your Invoice Carefully**…read more I rarely leave negative reviews, but this experience deserves one. I grew up in the automotive repair business. My parents owned successful repair shops for 40 years, so I'm very familiar with how shops operate, how long routine services generally take, and the terminology. I've also worked in a customer-service-based industry myself for 29 years. I understand that businesses get busy and things run behind. What happened at this Pep Boys was far beyond simply "running behind." I arrived at the Flamingo and Jones location at **9:15 a.m. for a scheduled appointment**. I had spoken with Tim the day before, and I want to make it clear that **Tim was great**. He was helpful, professional, and made the appointment for me. I needed three straightforward things: have them check a tire that had been patched at another Pep Boys location because my tire-pressure sensor was going off, rotate my tires, and change my oil before I left town. When I checked in with Lina, I was told it would take approximately **45 minutes**. Given the services being performed, that sounded reasonable. Even if it had taken 60-75 minutes, I wouldn't have had an issue. **I was there for 3 hours and 30 minutes.** When I finally asked Lina why it was taking so long, I was told they were finishing a vehicle ahead of mine. If the shop is that far behind, don't schedule my appointment for 9:15 and then tell me 45 minutes. Tell me the truth. I could have arranged a ride home, gone to lunch, or planned accordingly instead of sitting there for half a day. The lack of a proper waiting area made it even worse. There were essentially two high-top tables, with low chairs brought over from the neighboring business. I had planned my morning around the **45-minute estimate I was given**, not nearly four hours. Then I was told by the mechanic that my oil filter was on too tightly and that if he broke the housing, **I would have to pay for it**. I asked to see it and made it clear that I understood exactly what he was talking about. There are tools and proper procedures for dealing with this situation. Interestingly, I never heard another word about it. But the part that concerned me most came when it was time to pay. The tire patch from the other Pep Boys location turned out to be fine, which Tim had communicated. Yet when Lina presented my bill, I was still being charged the original amount. I asked to see an itemized breakdown. I'm very glad I did. I was still being charged in connection with the tire, and the oil-change coupon I had found online while sitting there for hours had not been applied. **Tim had to correct the invoice and apply the coupon. My bill went from approximately $180 to $120.** That is a **$60 difference**. This is exactly why customers need to look carefully at their invoices before paying. I knew what questions to ask because I grew up around automotive repair shops. I can't help wondering how many customers who don't have that background would simply have handed over their credit card and paid the original amount without questioning it. My biggest issue, however, was Lina's overall customer service. During the 3 1/2 hours I was there, her attitude and communication were consistently poor. There was no sense of urgency, no meaningful update about the delay, and no apparent concern that a customer who had been promised 45 minutes had now been sitting there for hours. If you're running three hours behind, **communicate that to your customer**. Give them the opportunity to leave and come back. And when you prepare their invoice, make sure they're being charged correctly. Tim was the bright spot in this experience and deserves credit for being professional and ultimately correcting the invoice. Unfortunately, the rest of the experience reinforced exactly why I normally avoid Pep Boys. **If you use this location, confirm how long your vehicle will actually take, arrange a ride rather than waiting, and carefully review every line of your invoice before you pay.**

I was looking for a Auto Mechanic shop close to Where I…read morelive and searched on Yelp and decided to Call Francisco to discuss my Tune up on my car Wow !! So glad I decided to have Team 1Auto Do the maintenance tune up on my car Very Friendly Positive Professional Business And actually cared about my needs did not try To overprice me or suggest extra maintenance That was not needed My car runs so Beautifully and Smooth Thank you so much Francisco See you again soon !!!

These guys are the BEST!! Straight up wonderful service and the most thorough attention to detail…read morefor an unbeatable price. I was blown away at how inexpensive it was to get so much service done to my vehicle. Covered my entire checklist of needs and to dos, plus did several extras they saw were needed. When I saw the price I was baffled at how low it was compared to what I was expecting!! THANK YOU Team 1Auto for always taking such great care of my vehicle, you got her running like new again, and this happens Everytime... I simply had to share my experience. You should def use these guys for your car's needs. If they don't do what you need they will recommend someone who can. Truly a great company