I just went through drive-through because it's raining and I don't feel good. The cashier that rang up my order was Kathy and the young man that waited on me at the window and took my order over the telephone, his name I did not get. Both Kathy and the young man were friendly and very polite. They great customer Service, by being fast, accurate and looking neat (which I like when they are fixing my food). I liked seeing the young man wearing gloves while fixing my drink! The young man had a huge smile on his face the entire time, very friendly. I'd just left church and I wasn't feeling well so when I pulled up to the drive thru and told him I was glad they had a drive thru because I wasn't feeling well and didn't want to have to go inside. He very kindly told me that I didn't have to but that I did need to call my order in first. No big deal. I pulled off and called it in. I waited only a few minutes on my order. Although I have not eaten my sub yet I know it will be delicious because firehouse subs always are, no matter where you get them, but I appreciate when I get good customer service. That is very hard to come across these days and it stays with you long after the food (or whatever) is gone. Thank you, young man. See you soon FHS! read more

Firehouse Subs - Fast Food Near Me - Powdersville, South Carolina

I decided to go here for dinner because "B" was the Name of the Day! The staff were friendly, but they were so slow with making orders. I waited at least 15 minutes on my medium sub.. The restaurant was very clean and organized. read more

Awesome service & food!! Have gluten free option!! Definitely check them out!! Good options too! read more

Just stopped in for dinner and I decided not to order anything because as we were waiting to be served the cooks on the line were eating and stuffing their mouths and went straight back to making sandwiches without changing their gloves. I watched this happen multiple times while my husband ate. read more

Eat there a lot. Much better than fast food. The meats are fresh and the restaurant is very clean.

So today at lunch, everyone from our office ordered salads, nobody received their dressing. so frustrating.

by far the worst customer service ive ever experienced in person. 5 people behind the counter doing absolutely nothing. they left out one of our sandwiches and it took about 30 minutes for a kids grilled cheese. staff didn't seem to care about the customers and were more invested in themselves. read more

So slow. Why is it so slow? I guess you should go if you want a sub par sandwhich on the go, but don't really want to go anywhere for a while... read more

Terrible service. Do not recommend wasting my time going to this fire house. Seen roaches in the front. Dirty tables and the staff doesn't keep the area clean. Trash full and sticking out of the trash bin. Sticky floors as if they don't mop nightly. Do not waste your time or money. The GM will not speak to you when requested.. filthy and dirty just begins to describe this store. read more

The Bacon Ranch is the best sub i've ever had and the customer service is absolutely amazing. the wait time wasn't bad at all even when the lobby was full! read more

Firehouse Subs - this was the Turkey Bacon Ranch! - Fast Food Near Me - Powdersville, South Carolina

The food was alright. Lettuce is always horrible tho. the worst part about their sand which's are that the buns are wet if you order a condiment somehow the mayo come on the bottom. Last night I have to put it in the oven for 15 minutes to make it bearable read more

Employees are friendly, food is a hit or miss. Sometimes they make it correctly, other times they don't. It's still a good place to eat!

Very good food as well as service . Restaurant was clean and well cared for . Will definitely be back .

Drive through window placed and paid for order , asked to move around back brought order out headed to work . Looked in bag not my order went back went inside , redid order back to work correct order , bread stale . I give up . read more

I ordered the Club on a sub white bread. It did not have bacon on the sub. That's kinda what a club on a sub is known for.

I think their chili is some of the best fast food chili anywhere. They have enough choices of hot sauce to make any heat fan happy. The hook and ladder sub is also on of the best subs anywhere. Served hot with Virginia ham, cheese, lots of optional ingredients. I split a long one with my wife and get a cup of chili. Great place for a casual meal. read more

There's definitely an organization issue or something here. It's a sub place that just takes too long. Why? Im not sure when there are 4 employees, one manager and no one in drive thru. The meat steams for all of 30 seconds but your minimum wait is definitely 10-15 minutes. You can order online but you cannot pay in store, you have to pay with your card online, and for once I only have cash today lol. But orders are taken and then come out incorrectly- maybe it's recorder incorrectly or maybe the employees speed read the tickets and misinterpret the ticket but it was anything but fast food. read more

So my girlfriend went in, she's lactose intolerant. She did a custom sub. Not a base sub where you add and remove things. A CUSTOM sub. She specified no matter what that she wanted no cheese. She spent 12 dollars on this meal and got to eat a pickle. One. Pickle. Because they not only added cheese but they melted it on. They never even asked what kind of cheese so that she could correct them and say no cheese at all. They just assumed both that she wanted cheese and what kind of cheese. This isn't the first time something like this has happened to someone I know at this exact location. So warning: if you have any allergies don't go here. They'll ignore and assume. And you'll spend 12 dollars on a pickle. read more

Nice folks. First time eating Firehouse Subs. Very underwhelmed. Just not that special. The loaded potato sou is very good.

Firehouse Subs is the only sub restaurant that has gluten and egg free sub rolls. So, that makes it awesome for me with my multiple food allergies. They have Schar rolls that are soft and delicious! My favorite sub is Hook & Ladder. read more

Usually like FHS. This location, however, was lacking. Order was taken immediately. Then we stood around for 15+ minutes to get our sandwiches. Some friend of the staff or non-working staff person came in and got handed a sandwich on the DL while 7 people were waiting on their meals. Cheese was left off my sandwich but after waiting that long, I wasn't going to go back in and ask for cheese for a sandwich that was supposed to be hot. We were driving on a road trip and had no time to sit around and wait that long on fast casual style food. Freestyle machine was disgustingly dirty. Staff had no sense of urgency. Restroom cleanliness seemed OK. read more

I love Firehouse Subs. I almost always get the Engineer, all the way, on white. Delicious. Coupled with their friendly and prompt service, you can't go wrong with Firehouse. Trust me. read more

Great visit to Firehouse as always. The fresh bread and juicy meats combine for a full-flavored, unbeatable sub, complemented nicely with a mouthwatering homemade pickle. The cookies are also great! I recommend the lemon pound cake cookie. read more

Firehouse Subs - Turkey, pepperoni and provolone on white bread with a yummy, crunchy pickle! - Fast Food Near Me - Powdersville, South Carolina

The best subs i've ever had ! This firehouse has to be the best service and hardworking team i've seen.

After the last several visits this location is the worse. They can't get the order correct ever. Then tried to order via bitesquad and 2 different locations on the order I specified clearly what to include on the sandwich and it was ALL incorrect and had everything I asked to not have. So frustrating. read more

4 people behind the counter working. One couple already eating. Ordered 2 subs and so far it's been 20 minutes and still don't have my order in hand. read more

This firehoise subs is so slow.. we have waited over 15 minutes for subs and still haven't gotten them and no one is in the restaurant either. This place is empty. Would not recommend coming here. read more

It seems funny to rate a chain like this, but sometimes you just have an experience that needs to be shared. The wife and I were passing through South Carolina on I85 South going home to GA when we decided on a late-ish lunch on Sunday afternoon. We agreed a Firehouse Sub would hit the spot, so we Yelped for the closest one and wound up here. It's a little hard to get to on the four lane highway and instead of the U-turn and double back I almost went somewhere else, but I pressed on. The place was almost empty which was kinda ominous, but there was an ample staff there. As we approached the line we found the friendliest, nicest people. I wish I could call them all out, and I hope I'm not violating a Yelp rule, but a big guy named...let's just do an initial and call him Q. He was just the nicest guy with the warmest smile, Fixed us up with a sub just like we liked it. He said "you came at the right time, you just missed the crowd!" Apparently they had been crushed with crowds backed out the door not long before we got there. The restaurant was a little disheveled (understandably) and they were working furiously to bring it back into shape. The staff were all kind and friendly, they acted like they loved their job and enjoyed serving customers. And yes the food was excellent, that's why we search for Firehouse when we get the urge. This review is more about people than food. I'll always remember that big smilin' guy named Q, and those other young people who seemed so sweet. They were working their tails off and making it happen. They just made this old guy's day. The Cheese Steak I had was just that much better because of the way they delivered! Stop by if you're coming through on I85 and get the urge for a good sub and some friendly faces. read more

Absolutely terrible service. I sat in the drive thru waiting for 10 minutes just for them to just come to the window to only be told that it wasn't ready. I placed this order 25 minutes prior to coming to the restaurant. Never again read more

The guys did really great and we had a very fun time having a meal that my seven year old and husband enjoy. I looked up firehouse on google to get the app for the rewards because we even commented on how we wanted to make this one of our regular treat meal spots and the cashier suggested us to the rewards. I honestly was surprised it was rated poorly, they're really nice, quick and the sandwiches are yum! read more

Just went here for dinner with my family and I found the staff to be pleasant and the service was quick. Along with the food being exactly what you expect from firehouse. I will definitely be coming back. read more

Normally I like firehouse, but this location is horrible. The onions they used in my sandwich were the skin of the onion. I had to fish them out of the cheese or spit them out because they were inedible. Don't go here! read more

The staff was very nice and welcoming. Want to try a sub that makes your mouth watery. Firehouse is the place to eat. I would recommend this chain to anybody. read more

I went to firehouse for dinner tonight and was very disappointed in the staff. I had to wait a long time for the food itself, and while sitting there the staff was making fun of a lady who had come in after myself. The lady had a thick southern accent and the manager thought it was fun to make fun of her. Also, when asked if I would like a fork, I answered no and she said good because they were out and she wasn't going to walk to the back. I understand having fun at work, but not by making fun of patrons especially when they are 10 ft away. I will never return to this location. read more

First time eating at firehouse subs and I was not disappointed! The subs were wonderful and the service was great. I'd love to eat there again. read more