I went in to Firehouse Cycles trying purchase my first bike (crossing over from marathon running to triathlons) after doing research for several months. I was having a difficult time choosing a bike because of the size (I am in between sizes) and everyone knows that a good fit is important. I ended up putting down a $500 deposit to order a Specialized bike that evening and left happy with my decision. However, I went home to do some more research and started to question my decision. So I called the next morning as soon as the store opened, trying to ask a few more q's before he had the bike shipped to the store. Instead, I sensed that the owner/salesman, Mike, was losing patience as he mentioned that I was 'wasting his and my time.' I'm sorry, but when I'm about to drop $4000 on a bike and necessary gear, I'm going to have a few questions. I ended up leaving work early to see if I could go in and test the model bike one more time before the bike was sent to his store. At that moment, he said 'I don't have time for this, you can have your money back.' You don't have time for this? The 3 separate times I went to your store in the past 2 months, I saw one customer inside. The first time I was there, I sensed your unwillingness to help me and I should have never gone back again, but I did. I understand that many of your consumers go in and purchase bikes in cash since it is located in an affluent area, but don't judge a book by their cover. The questions asked and being able to sit on a bike again was something important to me, especially since it was my first bike, but you dismissed me immediately with an arrogant attitude. Will never shop here again.
UPDATE 2/2/14 in response to owners response: First and foremost, thank you for admitting you were wrong. However, some of your responses were a little...interesting.
1 - "After the fitting process, and having a Specialized representative also check your fit" - there was no formal fitting process compared to what I have experienced at several other stores. All I did was sit on the bike and you said it looked fine. As for your Specialized representative, he came in to the store about 10 minutes after my arrival and just saw me sit on the bike as well. Maybe that is all that is needed with 17 years experience of selling bikes, but I definitely felt that more attention to detail was made at other stores I have visited in PA and NJ.
2 - "I started the process of getting the bicycle for you which involved contacting multiple shops and having a representative drive to get the bike for you ASAP. " - You found the bike I needed after talking to me on the phone, BEFORE I ever came in to the store, not because I put the deposit down. The reason why I visited your store was because you told me on the phone that you found the bike I wanted and could have it to me in less than a week.
3 - "I apologize that I could not extend a further discount with you as requested." - This review had nothing to do with the additional $50 discount. In the end, I put down a deposit to purchase the Shiv Elite. This comment is irrelevant and like I said, do not judge a book by its cover.
4 - "I understood I had not earned your trust and I suggested, impatiently, that you should pickup your deposit." - You did not 'suggest' that I pick up my deposit, you flat out told me 'I don't have time for this, you can have your money back' after I asked a few more questions.
The main point of this review was that the salesmanship on your behalf was extremely poor. And from reading other negative reviews here on Yelp, such as Lori P. from Newtown, I would have to agree that your level of patience is non-existent. Yes, I did have another deposit down at another store. I waited a month for that bike and the delivery date got pushed back. I became very nervous as I have a race coming up that I needed to train for, so I started to look around for my other choice, the Shiv Elite. In the end, it looks like we both learned a valuable lesson: patience. read more