Probably the worst customer service ive ever encountered. I had sandals custom made and paid a fortune for them. When we went to pick them up there was a mistake, in all fairness due to a misunderstanding from the language difference. When we asked to rectify the mistake they said sure and helped us. However they then wanted to charge us again for the sandals!! We pointed out there was not much involved and no new soles needed and so to "make it right" with us they wanted to charge us double and then take off 10 percent. That after already inflating their prices - the 2 stores down the block are much nicer and have similar quality for 70 percent if not cheaper compared....woukd never return here read more