BE CAREFUL! My vehicle was not successfully through the entrance while on the tracks. The track began to pull my vehicle through. As I began going into the entrance tunnel, it pushed my truck to the right seeming to roll it forward. By this, I do not mean it 'moved' me forward on the track while sitting still. It actually somehow rolled the whole vehicle into motion independent of the track. This was going to force me into their washing machine/equipment. With a quick reaction, I was able to reverse and not hit it.
I figured it was a fluke and entered a second time. The wash did the same exact thing and rolled my vehicle forward and to the right. And again, to avoid damage of the wash equipment & my vehicle, I attempted to back away. This time my vehicle felt like it was jolted by the machine as I backed up, and contact was made with, what i assume is, the wall. I can not confirm this as the carwash refuses to release the camera footage. At the time of incident report, I was informed they attached it to the claim in an email. I say this to verify that it is available. I also have their employee recorded stating that she was not watching because she had turned away to speak with another employee at the time of the incident. I still believe the company is at fault and am seeking compensation. Fin's carwash still refuses to take any liability. Be careful! read more