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Finesse Pro Services

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

Services - Finesse Pro Services

Carpet cleaning

Damage restoration

Mold remediation

1 More Service

Rug cleaning

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Stanley Steemer

Stanley Steemer

(4 reviews)

Robert and Justin representing Stanley Steemer of Hampstead/Wilmington, NC. Cleaned our duct work…read moretoday. They were efficient, polite and very respectful of my wife and myself. although the cost seems a bit pricy we were satisfied that there is no dirt, dust or mold in our HVAC system. Thank you guys for a job well done Howard Orr

I dont like leaving bad reviews but I've given the company a chance to resolve issues and they…read moredidn't. We called for kitchen tile and grout cleaning. Service actually didn't clean the grout nearly to the clean we know is possible. Price also seemed excessive. About a month later we had people tell us we should reach out to company because house is unoccupied and still not ok.. So we did. We got told it was a month and a few days so no possible revisit. We had injuries and disabilities preventing us from doing it, and are selling, so we again paid. This time though, my husband has had a new diagnosis of myasthenia gravis at 70 and fell twice in front of them and clearly needed help. The techs ended the cleaning by telling him that they created work for my disabled husband by not replacing rug under kitchen table and chairs and that we'd have to do it. No one told us this before servicing. They knew this was not possible for him to do. I called the company and told them our concerns and that there'd be an open house the following weekend and manager albeit unsympathetic, said he'd get someone there by Friday and still had door code. Open house occurred Sunday and rugs were not put back as promised. Our realtor lady had to do it. Floor showed areas of lighter and darker grout which is worse than just being dirty . Never again. Next comes the vent cleaning that was done in between floor cleanings. They said they'd be out for an estimate. We arranged to be there even though my husband had just gotten discharged from hospital. We were on our way there when we got a call from them and a sales guy explained that they don't do in person quotes anymore and just wanted me to say all of the air return sizes and number of vents in our home. How the hell can I do that out of my head?? I asked. He said it was an estimate but exact number of vents and air return sizes would be done by tech and price would be adjusted. $1400 we were quoted. The following week, the code was given. Tech arrived and wouldn't start service unless paid in advance. I explained that we didn't have a price only an estimate. He demanded payment and said our quote was the price. I explained that when asked for number of vents I over estimated so I'd get a quote higher than expected and not be surprised by actual quote. He said the price was the price. $1400 to start vent cleaning. I asked what if those numbers were way off? He said he'd throw in a dryer vent cleaning or something. I told him we paid for that already in the quote. He said hed figure out something. Due to hospitalizations we were not able to be there and reluctantly paid. How good of job?? I have no idea. We asked how many actual vents there were and he said he'd throw never counted because it didn't matter. The price was the price. We had 22 vents, not 30 we now found out. We also paid for deodorant in vents. We don't know if that was actually done or not. I kid you not it smelled worse after vent cleaning than before. Can I blame tech? Officially no. But vent cleaning sure wasn't what we expected nor did we expect to get manipulated into accepting an estimate as actual price. We would not have done it if we knew in advance. We will never use Stanley steamer again and fair warning to anyone with disabilities.. they will make work for you instead of helping you! I would have been better off on my hands and knees scrubbing grout with my back injury than all the work and driving they created for us.

A & I Fire & Water Restoration

A & I Fire & Water Restoration

(2 reviews)

My new HAVC system was causing a water and mold problem in my attic I wasn't even aware of -…read moreFinally noticed mildew and water spots on my ceiling and these people were there the next day after calling them ! They got right to work for me to make sure this never happened again! Professional , always on time , knowledgeable, and so great to work with-Cliff was amazing -along with Chase and JoJo -Wayne and Ryan-Thanks A & I so much!

I meant to write this review months ago and just got busy - I can't say enough positive things…read moreabout A & I. My washing machine is on the second floor and malfunctioned causing a leak down through the ceiling into my dining room, and I had damage to my upstairs laundry room and ceiling on the first floor. I used A & I both for water mitigation and repair and I'm so happy I did. They were great in communicating pricing, what to expect, and really everything. I ended up having them replace my popcorn ceiling with a flat ceiling and they really went above and beyond. They made recommendations for different things I could do (I never would have though about replacing my air vents), and when it didn't occur to me to replace the big register they painted it for me to make sure it matched the others. Every last detail of what they were doing was included in the quote, so I never wondered what I was paying for. Every single person I spoke to at A & I and who came to my house was friendly and helpful. They left my house cleaner than they found it, which was not necessary but so appreciated. I don't ever want to have a leak in my house again but if I do I will certainly call A & I.

Finesse Pro Services - damagerestoration - Updated May 2026

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