I was recently transferred to Mr. McCain's office from another which had closed shop. After being…read morewith his office a very short time, i was involved in an accident of no fault of my own. Per the "norm" the driver had no license on her and no insurance. Upon seeking the necessary help from my insurance company, they found the previous agent had set my car up as a 2nd motorcycle to which my coverages were not even close to what they should have been and were with the previous company. His office and Tawnee in particular really stepped up and assured me everything would be taken care of. As a result i added renters insuarance and personal asset protection as well. The fact that they are taking a direct hand with this speaks volumes as it wasn't their error to begin with and I truly appreciate it and that will no doubt keep me as a client for a long time.

I recently met with Josh Bruggeman to review my homeowners, auto, and business insurance. I really…read moreappreciated how detailed they were in reviewing my policies, and discovered I was not covered in areas that I thought I was with another company. Moved all of my policies to AmFam! Super friendly staff and of the utmost professionalism!

what a great experience, what a great agent, very experienced and personable. any question I had…read morewas answered with professionalism and knowledge. Robert is the best of the best. I have had many insurance groups over my 45 years of driving and he definitely has the drive and experience to handle all questions and situations that need addressed. I think I've found my last solution with this agent. if you want the best experience and person for the job he will go over and Ac above, then Robert Chang is the man.

Our relationship was fine until I wanted to cancel my policy. I had paid my premium on time every…read moremonth and never filed a claim. I moved to Oregon and bought a new car. I called Robert to cancel my policy the day before it was set to renew for the following month. About a week later, I received an email stating my payment didn't go through. I responded that I had canceled my policy. About 2 month later, I received a message stating that my account has been sent to collection. I was very surprised and frustrated by this. I emailed Robert asking if he could get this taken care of. Unfortunately, he responded that since my policy was no longer active ( I am not a current customer) and since it had already been sent to collections there was nothing he could do and advised me to reach out to the collection agency. This was extremely disappointing and not an acceptable solution; as I was responsible and canceled my policy correctly. I ended up having to contact Farmers call center and spent about 2 hours to get this resolved. The associates that helped me in the call center were very understanding and helpful. What a terrible way to end the relationship over $36. And quite frustrating to have to do all the leg work and spend the time to get this resolved when Robert's office had made the error.

Been with Allstars for 20 years and this agency for 13. Always been helpful, responsive and timely…read morewith assistance.

Tracy was amazing! Such a quick and easy process, sadly I totally forgot to do the survey and when…read moreI went to go do it it was expired. Couldn't go without bragging about her though! 10/10 would recommend!

Gave me bad financial advice causing me to lose money. I wanted to buy more stocks during the…read morecurrent Iran war market dip, but Calvin Okey prevented me from exercising my wish to buy.

Travis Clifton is the broker at this branch and he is amazingly knowledgeable and helpful. He…read morehelped me set up a retirement account and was more than generous with his time and incredibly responsive to questions and phone calls. He factored in my wish to invest in a socially responsible fund and helped research options that fit my values. His assistant Christi is also incredibly friendly and professional. Highly recommend these folks if you are looking to invest. They will make it easy for you with their exceptional service.

Horrible customer service with agent DAISY MONTEJANO my…read morehusband didn't reject PIP coverage so don't know why Daisy didn't add it for him when he asked in person he signed the rejection in 2024 which is old she should of had Amador sign again since he came back to Progressive after our previous accident in Texas , we weren't going to be driving around without UIM. They just want to be lazy and not have to add it on there .

Daisy has been my agent for hares and she's ALWAYS gone above and beyond to help me get a lower…read morerate even if it was an unorthodox request I had given her. There's not a single person in the insurance world that I would choose to be my agent over her. She's definitely one of the good ones!

TEN OUT OF TEN! I needed assistance with an account question and team member Jenifer gave me a step…read moreby step way of doing things and was VERY helpful. I love Gesa and how nice everyone is. Their 24 hour 364 day a year number to call with any questions is above and beyond. Thank you Gesa!

Absolutely the worst!! I don't need you telling me how I should spend MY money. I'm not a 6tear old…read morewho needs his hand held when crossing the street!! STRONGLY RECOMMEND NOT DOING BUSUNESS HERE!!!