The guys at Wharncliffe Auto Group are phenomenal !!! I have returned to them twice due to car…read moreaccidents and Zaia has treated me with the BEST care. This most recent purchase post rollover accident was very stressful and Zaia made the whole process so simple. He cares about you as a customer and goes above and beyond to get things done. Thank you Zaia and Wharncliffe Auto Group for being there when I needed you. I would not go anywhere else for a car!!! Andrea S.

Let me say that we are previous and current happy Toyota customers. Our family is as well. I…read morestopped into Toyota town actually trying to find out what the story was behind the Venza model. I was referred to a salesperson after a considerable wait. Felt as if I was passed on to the youngest. Geordy was a nice person but he eminated an attitude that is quite disturbing. The feeling is that we will not Dicker. We are Toyota! I left it that I would call Geordy about a particular model. I did, and then received a text from a sales development person soliciting questions. I called her. Not only did she have no answers, but had what I am referring to as the Toyota attitude. I told her I wanted to pay cash for a car and not have to be penalized for it. I beleive that unless one really has to, or it makes sense interest wise to do so, financing rolling stock is not the best move. She inferred Toyota was doing fine without my business. I suggested that because the company has been unable to "catch up" from covid does not necessarily make them a good company It seems the price of Toyotas are rising weekly. Toyota declared a 64 billion dollar profit for 2024 so maybe I am wrong, or maybe the company is fashioned after the DeBoers business model. Hold back production to demand higher prices. Either way I will not buy from Toyotatown and my advise for those customers waiting orders, look around. There are other good companies out there. In my opinion Toyota may not be trying to catch up, and it appears to be working for them at the customer's expense.

I recently purchased a new 2022 Toyota Corolla from Toyota Town on Wharncliffe in London, ON. My…read moresales representative was Ben - he went above and beyond to answer all of my questions and talk through my purchase. I first went to Toyota North, I know this branch was busy but I was double booked and the sales rep there really made me feel like she could not care less about my inquires or sale. Ben was the complete opposite - I highly recommend this location and working with Ben on your next vehicle purchase. His professionalism was greatly appreciated - Thanks Ben!

I was so happy purchasing my car at London Honda. unfortunately, that changed when I needed…read moreservice. The service department is terrible. I will never take my car there again. Don't bother trying to call the service manager, if there is a problem, you will never hear back from him.

Amazing dealership. Needed oil change going to USA last…read moreminute thing Pablo in service got me in & out in less than an hour. Hats off to Honda.

Great used car dealer Friendly Trustworthy fair Adam is a great guy to deal with super clean low…read morekm cars I would recommend this dealer to any one

After months of gaslighting me about the failure of my synch screen in my F-150 they finally…read morehonoured their contractual obligations under my extended warranty and Premiumcare Plan but only if I agreed to take down my negative posts about their bad service. Over a 9 month period with repeated service attendances I drove tens of thousands of Kilometers and hundreds of hours in dead silence with no radio, no GPS, no ability to make or take calls, no charging port and they refused to replace the faulty unit. That's when I made the negative posts (wouldn't you??). They finally replaced it in January and it has worked fine ever since. I will never go there for service again, nor would they want me to because they are afraid I will give them an honest rating if they provide poor or misleading service.

They switched vins and tried to tell me, another car was mine. I'm still fighting them. This is…read morenot my 23 Lincoln they returned. It's got that big ugly grill on it. wtf Courtes. Brandon insists it's mine! This is criminal. I just want my car.

This was an amazing dealership. But the experience here is sub-par, for sure. Ordered a new car on…read morethe understanding that it would be in within 4-5 months. Almost a year later, nothing. No communication from the sales rep unless I explicitly contact them multiple times, and basically the best I'm getting is "It won't take much longer" but then I do some online searches and find out other people are getting their same-model, and I'm not moving up in the list. Also find out that there's a tactic of having the model arrive, then be sold to someone else if they can get a higher price. Not necessarily this location, but several reviews confirmed Kia dealers have done that. Sure seems to be the case, when a plain white car (which is one of their most popular, incidentally) can't be obtained in a year. If I'd known the wait was going to be like this, I would have picked something different. The lack of communication and support is what's really getting to me. No help, no support, no communication, no updates, no offer to help in any way. Don't think I'd buy from here again, and don't think I'd get any more service here either because of it. The service people are nice... but I bring it here because I bought the car here... so if I'm not getting any more cars, I'm not bringing it here for service either. Shape up Kia, you used to be a lot better than this.

My family just bought a kia sorento 2016 model anyway not to long after we bought the kia we had…read moreproblems in the engine so we discovered there was a recall about the engine Okey it is understandable thinks happens but the thing I don't understand how come this is a recall and my vehicle almost 1 month in the kia service they got the parts to please pay attention to this we have 1month no vehicle and no rental I thought KIA it is a big company and they must have good customer service I am asking to KIA COMPANY my next vehicle do you ever think I buy KIA again I let KIA to answer that question for me and my family our vehicle still sitting in the parking lot of kia 1135 wharncliffe rd south. If I call to see if there is any update on the vehicle since they got the part in to but when I call I understood I am calling to much because I am being annoying I said Okey to service manager I am not going disclose his name at this point I said would you please tell when my vehicle will be done it supposed to be last Friday but I called actually I didn't call I ask my neighbor to call check the status of the vehicle but vehicle still sitting in the parking lot manager said some time next week so I am going share my experience with kia online and talking with friends and neighbors that is all I can do at this point

Tk is awesome to deal with .. very personable and knowledgeable…read more Buying a Vehicle was never so easy I appreciate everything you did for us Thank you so very much Grace P

He currently has a truck listed as nice and clean but was actually deemed a total write off from a…read moreinsurance company. no mention of that in his advertisement

Nice people, but not very organized, with long waits and multiple conversations required to buy a…read morevehicle. And strangely, they were not prepared to negotiate on the MSRP of a new, leased, $65k vehicle. Weird! So, I contacted sales managers at two other Ontario dealerships and had an excellent deal set up, including a $4k discount, with a single email and one short phone call. (If you know what you want, it pays to shop around to other dealerships!)

I had my nx250 serviced today and had a plesant experience dealing with Shanna as my Service…read moreAdvisor. The required work was explained and it was completed in a very timely manner. Wayne B.

Receptionist very friendly,parts department extremely knowledgeable and decent to deal withread more

This is regarding the service department Poor customer…read moreappreciation. Why would you not offer your long-time customers available discounts? It's only $75 but it means a lot to a senior. We took our 2013 Mini Cooper in for repair that our local auto mechanic did not feel comfortable completing, which they charge just $1,139 for. At that time they recommended a diagnostic to look for a possible transmission fluid leak for the amount of $169 which when we took that to our local mechanic, he didn't charge us because they could see that we had the car oiled at a different repair shop. Lastly, the repair that they did complete costing $1,100 has lasted for one month and now the same issue is back. I shall keep you posted on how follow up to the recurring unresolved issue is handled by the service department tomorrow!