Wow. What an absolute letdown. First off, waiting until 10:00 AM to announce that the pool would be…read moreclosed "due to the storm" overnight-- which, let's be honest, was an over dramatized excuse for brief rain and a few leaves. This isn't about weather. It's about mismanagement and a complete lack of regard for guest experience. From the moment we arrived, it was obvious the place is understaffed, underpaid, and overhyped. The staff seem beat down and defeated--not because they don't care, but because leadership clearly doesn't support them. No one is focused on real customer service. Promises mean nothing here. After talking with staff- I realized this isn't a one-time issue--it's a pattern. Over promise and under deliver! From delayed check in times, lack of communication on hours, dirty room, and unmet promises. Guests are left to deal with the disappointment while management shrugs it off and moves on to the next family willing to gamble their hard-earned money on what should be a fun getaway. As long as people keep booking, the quality will stay rock-bottom. If you're considering Bridges Bay for your family trip, ask yourself: Do I really want to risk wasting my money and my kids' excitement on an experience that's just not delivered? Do better, Bridges Bay. (And whomever "John Gravel" is...time to take pride in your job! And if the responsibility lies on those above you-might be time to think about a career change! You should be treated better. Owners- get John some darn support! The service is failing! )

I did not have any internet for my entire stay in Summer Lake Building (Friday to Monday). I called…read moreimmediately and a maintenance person did come over. Said he would reset the router and came back and still no internet. Said a repair person was on the way for other building & would also fix my building. Never happened. I called Saturday AM & was told that the internet company never responded to them. Friday night, I came back to my room and a VERY LOUD live band was playing nonstop horrible music. Even with all windows and patio door closed it was unbearable. I called and was told they did not know the restaurant was having live music but they should be quitting when they finished their set??? or at 10pm when restaurant closed. At 11:15pm they were still playing. IT WAS HORRIBLE!!!!! The toilet is very outdated-height from floor very low! Only had half roll of toilet paper and had to walk over to checkin building because house keeping was gone for day to be given one small roll of tp. Window only opened a crack and no screen on patio door. Opened door for very short time and immediately huge mosquitoes were all over room. Some of towels were thin and stained. For average of $435/night it was a total ripoff! I think the entire area is way overbuilt -can't imagine how much water is used. Minnesota has so many better options!

Beautiful Art Deco Hotel. Interior is beautiful and are room was comfortable, clean is well…read moredesigned. Bed was very comfortable and pillows awesome. Love that the clock radio and small refrigerator were in keeping with the vintage style.

You know how you're not supposed to judge a book by it's cover? Yes well, that works…read morethe other way too. Thought we were booking a stay at a fancy hotel and were just.so.disappointed. This is not a a luxury resort in any sense of the word. Missing details abound, from hooks in the bathroom,to one key given for multiples guests, small tv not to scale for the space, broken umbrella at the pool, sticky carpet, housekeeping upon request and no parking. Jenn at the front desk was as pleasant as could be expected-not her fault the hotel isn't to par. We found, for the money,this place was a big, fat barely ok.

First Impressions: Everything looked new from the building to the driveway and parking lot. Great…read moreservice, including suggestions on local to do's. Customer service was great, quick check in and out, and even offered suggestions on activities while I was there for the night. While I know there were other people in the hotel, I could not tell from the noise, it was very quiet, clean and comfortable. Only slight negative, no elevator for 2nd floor so make sure if you have trouble with stairs to get a 1st floor room. Included hot breakfast was MUCH more than expected and well done. Free Wi-Fi. Very close to food, drink, and activities

Very basic, but who needs more? Well maintained and clean. Staff was nice and helpful…read more Will stay there again.

If you have a family or mature in control group this place is for you…read more 1. Super nice and caring owner (Rick) goes out of his way to try to please everyone. Even his neighbors. 2. It's next door to the Arnold Park amusement park 3. There is a small game room to enjoy and there are numerous bikes to use at your family's discretion. There are even bikes with training wheels! 4. In the evening a group or all groups in his resort can gather for a nice fire in the central area. After spending some time there there are only a few rules. Be respectful of others and have a good time. Next time we visit from California this is the place we will book in advance!

cute place, individual cabins. About 2 blocks to West Lake Okoboji, right next door to Arnolds Park…read moreamusement park. Rick is super nice and friendly. Each cottage has picnic table, gas grill and fire pit. It is pretty pricy but more fun than a hotel/motel. There is a game room, you can "rent" (free) movies for your room and he has bikes free for your use while there.

Nice resort (especially for families) and close to the water! Good proximity to Arnold's Park and…read morethe downtown area. Especially great for large groups. The staff is super nice and is always very receptive to any of their guests' needs.

When they say "Come as guests, leave as family," this is exactly what they mean. John and the staff…read morewho run the place will absolutely know your name, your drink order, and your family's needs before you go. This place is so easy. Maid service takes no time, they have every lawn game and beach craft you could want. This is a true mom-and-pop operation, run with more love and nostalgia than anything else. It's not the Four Seasons! But if you love West Lake Okoboji and spending quality time in a hard chillax with family, this is for sure your vibe.

I spent most summers at Village West Resort and Hotel as a kid. I have such fond memories but I am…read moresad to say that it has kind of gone down hill since... My last visit was seven years ago, so imagine my surprise when we walked in to find our unit is the exact same! Original green carpet, dated comforters, worn furniture, a dvd player... you name it. The miniature golf courses no longer have obstacles, the arcade isn't really in working order (expect to have a quarter or four eaten) and unfortunately the diner was closed for the season and Oscars restaurant is a thing of the past. The biggest thing is there is no internet! That is absolutely wild to me. And while I am all for disconnecting/unplugging on vacation that seems like a must-have amenity. (You can go to the lobby to use internet.) I stand by that the beach and dock are a little slice of heaven. And the indoor pool is generally well maintained and perfect for rainy days. Overall, Village West boasts no views (our unit overlooks a corn field) and is very rundown but there's plenty of things to do at the resort and the location is convenient.

Perfect for a family not caring about updates and only there for the lake…read more Definitely 70'd

I had nothing but a great experience. My kids loved the pool and breakfast. Husband loved the golf…read morecourse. McDonald's across the street. Nothing fancy or super updated but great for families. Super laid back and fun!!

The location is great. The restaurant is wonderful! The rooms are gross. They need updated. The…read moremattress was dented in and the bathroom was not clean. If they would remodel the rooms and clean them well this would be an amazing resort.

My mother was recently treated VERY poorly by one of the workers at Wild Rose Inn. She was trying…read moreto reserve a room for my fiance and me for our reception next summer as a gift and was flat-out told that if she didn't want to rent out all 13 rooms she didn't want our business at all. She had stopped by to talk to someone during open hours twice, left three phone messages and finally was told to make the reservation online. When she tried that avenue the website directed her to call the Inn. We will NOT be recommending this to our reception guests or anyone else we come across.

This was a good simple hotel in Okoboji. It's near the lake, as long as one doesn't mind a brief…read morewalk. The parking was easy. The room was pleasing. The staff was genial. All in all, a basic hotel stay at a decent rate. Bear enough to everything we wanted to visit in Okoboji. Likely will be back.

After spending a week in an upscale condo where taking a shower was like getting an MRI-gosh did I…read moreappreciate the ability to lift my arms in the shower-for starters! My overall impression is CLEAN CLEAN CLEAN...it's all in the details and execution for me. I don't care about any of the extra stuff if the bed hurts. I just can't say enough good things about it-from the perfect beds and mattresses to the sparkling floor drain in the shower to the well thought out size of the shampoo and conditioner to the room/space itself and the size. Family of three with plenty of room to spread out! The stairs are a bit of a hassle (no elevator) and I had to really search their website for pics of the beach and dock....other than that-will not hesitate to book here again it checked every box for us!