I have worked with this bank for over 5 years, both as a treasurer for a small organization and as…read morean individual, and have always found them to be very helpful and timely. The various people I have worked with seem to genuinely care. Most of my contact has been with the branch on Sanders which has just closed, but I hope to receive similar service at the Deerfield branch. Yelp has put me in the wrong State for some reason. I live in Illinois.

Bringing my business to them, trying to open a 5 digit CD. Wondering what is taking so long 45…read moreinto it to be told 'not sure what is going on with the system'. I knew something was wrong because nothing was progressing and silence. Then I was told oh I may need to void it and start over? I can only wonder how much longer it would have taken had I not asked what was going on. Told it was a bank wide system issue and they could not help us [after exactly 53 minutes there]. From 1:14 pm to 2:07 pm. Manager came and said she tried but systems were down. I asked her why not call corporate office for them to help confirm the transaction given we were there for 1 hour and she said all systems were down and they could not help either. I left my number and asked to be called when system came back up and we would return. It's 7:11pm and no call and of course they are closed. I left and called the BMO HIghland park location 25 minutes away and their system was perfect absolutely no bank company wide issue whatsoever. Went over and opened a large CD within 25 minutes [lady knew what she was doing] and returning again to open a much larger CD for my parent. As a Corp Executive my time is precious like every other person working full time and with kids and today i wasted 1 hour of my time on nothing. Northbrook team... you left alot to be desired......

This bank is amazing I switched from chase to Wells Fargo and it's the best switch I have done…read more Super friendly staff and everyone is assists you urgently. Con: the mortgage guy is terrible. Omg service is awful doesn't call back doesn't text back. Not good. Not good. If I recall correctly his name was Jim. I would give 5 stars but that mortgage guy makes this branch a 4 star.

This has zero to do with this branch office but has to do with Wells Fargo as an organization…read more Customer service is horrible, if you have a problem, I have found their executive office totally unwilling to help. I would not recommend doing business with them except perhaps very simple things like checking.

Had a small admin issue with my Wintrust account. Winnetka branch banker Erick G took care of it…read morewithin 24 hours. Wish every bank was this responsive, shout out to Winnetka Wintrust! Excellent customer service.

This is a great bank. Ive been using this bank, specifically this branch for years. The branch…read moremanager and all her associates are always friendly and try to help me 100%, as much as any bank I ever used in the past! They occassionally have the best rates around,and I'm very happy with Chris, Mary, and Liz. Dont hesitate to use this local bank. Mr. S

Just an update to my prior review. We've had to go to the branch a couple of times recently, once…read moreto notarize a document and a second time to get a medallion guarantee on a different document. We did not have appointments either time. We simply walked in and asked for a banker. In both cases, we were greeted right away and were seen within five minutes. Not all branches can do medallion guarantees, but this branch can. They have been consistently good in all of our visits.

This is a smallish branch located in the northwest corner of the largish Plaza del Prado strip mall…read morewhich also houses a Jewel, Blufish Sushi, and Einstein Bagels amongst other businesses. It doesn't look like a typical Chase branch and was probably a converted property but they do have drive-thru ATM lanes. The parking lot is tight and congested, and it's not a favorite Chase branch for me to visit.

This credit union is way out of control. I came to it by way of the merger of Andigo Credit Union…read more(formerly Motorola Employees Credit Union). The service at Andigo was fantastic. Very personal, caring, and fast. This place is the opposite. Any time I want to do something online it's an ordeal. When you make an online credit card payment it takes a week for it to be processed, even though it's been withdrawn from your paying account immediately. Most of the customer service reps I have dealt with have been cold and brittle, acting like they have some kind of power over you. Today for the first time I spoke to a nice, caring customer service rep, who explained to me that the credit union has a policy of not crediting payments for 4 or 5 days, and that there have been a lot of complaints about it. They have some competitive rates and products which is why I gave them 2 stars rather than 1.

WORST EVER!!!! nobody works here...noone ever answers the phone...have been on hold for over an…read morehour, have 2 lines waiting to see if anyone picks up...yet wait time is 5 minutes

Terrible customer service. I left 2 messages for the branch manager to call me regarding a new…read morebusiness account. No response. I suggest you go anywhere else.

I wish I didn't have to give them even one star. Their lack…read moreof understanding or caring about my request caused me a huge amount of money.

Olimpia Savarino, Relationship Manager, is always so helpful, responsive and knowledgeable. She…read moreproves excellent service. Thank you!

Literally the worst bank I've ever dealt with in my life. I ordered a $90 bag from a bogus Chinese…read morewebsite and have proven many times over that it was fraudulent and this bank still hasn't returned the funds! It's been 3 months!

I have been banking with Village Bank since they opened up quite a few years ago. I have always…read morefound the employees very helpful and friendly. I usually go to the Palwaukee Plaza branch, nice people, convenient parking, and a coin counting machine. I can't ask for anything else. Bill R.

Just want to shout out to the best girls at Deerfield Bank and Trust. Teller line girls is always…read morevery helpful, Leena is great. Irina on a banker side is the best, always has a smile and very knowledgeable and accomodating. there is a few more girls that also very nice. Have pleasure banking there and would definitely recommend it. They make me feel like a family and I trust them with advices.

The customer service provided by this bank is terrible. While staff in the branch is great, it is…read moreimpossible to get banker support regarding various other needs such as wires, ACH's, account postings, etc. In addition, it is impossible to reach the main bank or a bank officer (VP or above), as they filter everything through a call center that is staffed with employees that know nothing about banking. Very disappointing experience with this bank except for the local staff who are great with day-to-day needs. I recommend that the main bank officers render the service and attention to customers with higher end needs as well as the bank employees do with basic needs.

Jason was very helpful & understanding about my current situation. He issued a temporary card for…read moreme and removed an overdraft fee that put my account negative. He was quick & efficient. Make an appointment with him ahead of time/ask for him when you're there.

It used to be nice! Not anymore! Long time ago, one service window, long time to wait to deposit …read more What is wrong with banks !