I couldn't be happier with the Grove City branch and its employees. My central air went out in my…read morehouse. For us, it was an emergency because we breed chinchillas and they are very temperature sensitive. They can die from heatstroke in just minutes. We were panicking. After getting a quote for a new unit from a company, I called CUO. I spoke with two very friendly, kind people and explained my situation. About 90 minutes later, I left the nearby branch with check in hand for a replacement central air unit. The Branch Manager and the Member Service Representative literally saved over 40 little chinchilla lives. They should feel very proud of the work they did today. I am so grateful to these two (you know who you are). Great job, and thanks again so very much!

Worst customer service at grove city. I have been a customer for almost 20 years with multiple…read morereferrals.

Needed to convert some ones into something easier to carry. Easy access from the street. A typical…read moreHuntington inside. Very friendly teller, who took care of things quickly. Free pens if you want them, and they are good quality for a freebie, anyway.

I would give this bank, if it is the branch on Stringtown Road in Grove City Ohio, a zero if I…read morecould. I went inside to cash a $500 check from a business. It was a Huntington Bank check so I figured they had to cash it. I have an account with them that I hardly ever use, because I share it with another family member. I wanted cash for this check. They had plenty of people working there but would not send anyone over to help out with the long time until it was after closing time and they wanted to get out of there. They were more interested in the pizza they were passing around. I waited in line at least a half hour, maybe longer, with the people behind me too. When another teller finally came up to help, he wouldn't cash the check. He said the business had not released it. Why would they give it to me and not let me cash it. I'm never going to this branch again and am going to close the account I have with them.

Update (9/4/2019): Four months later and the ATMs have broken down further, and no longer accept…read moreany kinds of checks, forcing you to go to another branch. Avoid this joke of a bank. This is easily the worst Chase location I've ever been to. Their outdoor ATMs are always out of service, or refuse to accept deposits that work at every other branch. Additionally the staff is surreally nosy, asking such questions as "where did you get this check?" and questioning if my name is my name (?????). It's a nightmare of a bank and I hate that I have to regularly deal with its antics, and dilapidated services. Get your act together. You're a national bank, that can't do the basic services.

I have been to this new WPCU branch twice, and each time have been met with friendly and prompt…read moreservice. It is nice to have a local member center in the Grove City area.

To my friends, sorry for the long post. I was wronged and this company has severely mistreated…read moreme.Wright-Patt Credit Union I had a car loan from a private out of state seller. The bank specializes in these kinds of loans and told me they would handle everything. Almost three months into the loan and they still have not done any work to obtain the title. At best they ask vague questions just to the BMV just to make a note that they called. They literally told me they couldn't find the title and I told them numerous times what state the title was in. I ended up needing to file against them with the Ohio Attorney General's office per the BMV to get on an exception list so I can renew my tags. I was not added to the exception list and WPCU has neglected to submit the title paperwork to Ohio for me to get car plates. I had to make almost every single call to the BMV to find out next steps. I went to the BMV only to find out I was never added to the list so now I have a car that I cannot get tags for or plates because WPCU has neglected to file the necessary paperwork when they know where the title is and how to get it. They refuse to contact the Attorney General Office to request i'm added to the list to make this right. Additionally, i reported this incident to consumer affairs who regulates them. They have failed me as a consumer. I trusted them, and this contract for a car they cannot even secure at this point is baffling. The audacity to refuse to place my loan in a 0% interest deferment due to their negligence is impressive. I have told them numerous times where the title is and in what state and I have verified this information upwards of 10+ times and they fail to document it. Additionally, they have failed to even attempt to resolve this issue by filing the needed court paperwork because they say they cannot. They have POA paperwork from the previous owner so that is simply untrue. They can literally file the paperwork to secure the title. They want ME to pay the cost to secure the title from another state. Their are unwilling to come to a resolution. I feel bullied by this corporation in their half-hearted vague attempts to help and trying to gaslight me into believing it when i'm the one making all the calls and doing all the work. They didn't even know what paperwork they needed to file or how to. If you want this kind of problem by all means, open accounts and get your loans. Beware that working with this financial institution has been a complete nightmare. They will tell you they are trying to help and make half hearted efforts to make themselves look good on paper and do absolutely nothing and make you do all the work.

This is the best bank anywhere, the people treat you like family and really listen to your problems…read moreand try to help. The tellers are polite and efficient and the bankers really know their stuff. Highly recommended and appreciative to have a bank in the area. Just to point out they have helped me and people I know with checking accounts, auto loans, refinances, mortgages and financial advise!

I had old commercial loan that started as Star Bank, who became US Bank. Took days of calling local…read moreloan people Ana, Monica and national people Charell, John and Barb to finally get answers about what is owed to US Bank or Star Bank. Simple answer needed but poor customer service.

To start, I would like to say that this was a good bank at one point in time, and I feel it's fair…read moreto give them credit for that, since I (like many) did not take the time to review it while the experience was a positive one. Now, let's talk about the present instead of the past. This bank has been going downhill at rapid pace over the past few years. When I say "this bank" I'm meaning the bank as a company, although the customer service has gone down as well. I have finally reached my last straw after looking at my account to find that they have taken $30 out of it for "service fees". To my knowledge There should not have been any- I make it a strong point to not have any accounts that charge them. That's not to say maybe a clause isn't buried somewhere, or more likely that they have taken it upon themselves to add it since I opened the account many years ago. But in any event, them reaching their hands in and taking my money is absolutely not acceptable, and has broken and trust and respect that I had left for them. Now as I said, that was the final straw that pushed me off the fence to make me actually start the process of closing and moving our families three savings accounts, checking account, and business account. That's not an easy task, and the reason why I delt with them through this point. But to give some insight into the other issues: during the PPP period, they were not only completely unhelpful but flat out rude. After two weeks of messing around with them and waiting for callbacks that never happened, I finally went to another bank for it. Another major issue was just a few months ago I needed to setup guardianship accounts for my kids. They again were extremely unhelpful, and apparently there is only 1 person in the entire company that can even set them up. Want to guess what that was like? Yeah, it was even worse. We, again, had to go to another bank and had the accounts opened for nearly a week before the heartland rep ever even called back. And then there is the day to day type issues that are just a frustrating headache, but I think you get the point. In short, I know I have written a lot so I'll conclude it with a TL;DR summary: bank used to be good, now it's like they're in a race to the bottom of the barrel with Chase. Don't let them take your money like they did mine, bank somewhere else.

ATMs out of service very often. I went to the other location in grove city and it is out of service…read moretoo.

They have never ever picked up a phone call when I've called this branch. Further more it always…read morehangs up and you can't leave a voicemail.

This is the only credit union or bank I've ever worked with that doesn't offer to take overdrafts…read morefrom your savings. An automatic payment came out of my checking that I had forgotten about, which is why I dislike paperless billing in the first place, though I wasn't given a choice on that payment. The resultant fee was beyond exorbitant, reflecting nothing less than unbridled greed, especially considering a deposit was pending. I had a substantial amount of cash in my savings, but they proceeded with the charges anyway. When I called, they offered no reasonable solution. I certainly can't recommend Telhio to others after this experience. It was hearless, cruel, and extremely frustrating!

Telhio writes bad checks…read more So a customer of mine gave me a Telhio credit card check for $5000. I am naturally suspicious of these checks so I sit on it for about five days and everyone is saying that the money is good. I take out $2000 from kemba one day and come back for the rest the next day. The second day there is a hold on the money. "Oh God here we go". Telhio just decides to recall the check. I hadn't spent the money yet so I put it back into my account. So this time my client was only embarrassed for being told one thing by Telhio and then being immediately stabbed in the back. Don't bank with these people. Other credit unions are far more reputable