This Credit Union is wonderful they have lovely people there for always willing to help. They do…read moreshared branching and have free ATM that don't charge a withdrawal fee

hi -- i'm a relatively new member, and have found that the people there are helpful, kind, go out…read moreof their way to answer or help with questions. plus they are highly rated. so i'm happy to be with them!

Have been coming to this particular location for years. This was Charter One but was merged with…read moreCitizens Bank. So if you have an old Charter One account, this is a convenient branch. The staff has always been friendly and personable. It's nice to be known by your name and not just your account number. We have checking, savings, credit cards and home equity loan accounts so we have been through multiple banking processes. Each new account has been explained thoroughly and adequately. I like the branch location and hours. The branch is within the Acme at Norton Plaza. They do it all at this branch and also have an ATM. They also have extended hours which is a huge plus.

Went in there for some guidance for my dispute on my credit card. Telling the guy my story, I could…read moretell by his body language he wasn't going to help me. After telling him my situation he said we don't do anything with credit card questions. Even the manager Dana Lee, said that we cannot answer or resolve any questions about their credit card. Went to the Fairlawn branch and the lady was helpful, asked for my ID pulled up my account and we figured it out. Barberton not so much. Thanks for wasting my time, sorry you couldn't sell me anything.

I've been banking with this intuition long before it was PNC, I don't know if this particular…read morelocation ever operated under the name of National City since I didn't spend much time in the Akron area back then but I do like its conservative look. Although I've never walked through the doors here I have spent a lot of time in front of their drive through ATM and I've never experienced any issues and the cash dispensed has always been accurate and that's all I really care about...

Long wait times extended holds and a phone system that lets u out wasted to describe hold banking…read morelife. Respresentative who assist was helpful

COUNT YOUR MONEY if you go through the drive-through. They…read morehave a thief. On Saturday morning, I drove through to get $700 and went to buy a car from a friend. I handed him the envelope and he said, "This is only $600." We both counted it again. It WAS only $600. I tried to go back but the branch was closed. Monday morning I went to the branch and the teller who did the transaction was there. SHE WOULD NOT LOOK ME IN THE EYE, but every other teller there did. They recounted the drawer but of course, my $100 was gone. I know the teller took it, SHE KNOWS SHE TOOK IT, but I will never see that $100 again. Bank elsewhere, but if you can't, COUNT YOUR MONEY BEFORE YOU LEAVE!

Excellent customer service! Was able to get done what I needed to and didn't have to wait long…read more Bank associates friendly and helpful.

Very helpful staff and clean facility. I've been banking here for years and will continue to do so.read more

I do have an account here but let me say I love this bank and the employees!! They took the time to…read morehelp me with my rolled change and cashed it in for me. I recommend this bank (any branch) to anyone and everyone