Hotel Krystal Urban Aeropuerto CDMX provided a very pleasant stay for my 23 1/2 hour layover in…read moreMexico City. My experience was positive from start to finish. They offer free shuttle service to and from the airport. I found the shuttle service on time and the driver courteous and helpful. If you are arriving to Terminal 2, the hotel has a desk at arrivals (on the ground floor) across from a small OXXO. Otherwise call the hotel front desk to schedule your retrieval at (55) 5640 0460. While the outside of the building is gray, once you enter it is very refreshing oasis in the midst of the hustle and bustle of the city. The lobby is classy and pleasant, there are sitting areas in the common area with a TV across from the front desk. The seats in the sitting area are a bit oversized and you tend to sink into them. Fortunately I did not have a problem getting up out of them! The front desk staff was very professional, courteous, helpful and is in a great representation of what customer service ought to be. Your room key card must be inserted into a reader to get the elevator to take you up. That's a security measure. It is not required to return to the lobby. The bellhop carried my bags and showed me to my room. When I entered the room, it seemed a little musty at first until I put my key in the switch to turn on the power for the room. Once I did that the AC and vent came on and cleared up the air. I got the room with the king size bed. I found the bed, the multiple pillows, linens and all very clean, comfortable and inviting. The spacious room is nicely and simply decorated and has several in room amenities such as: Single cup coffee maker, large flatscreen TV with cable and a printed channel guide, remote controls, telephone with instructions, plenty of power outlets, well placed furniture such as night stands, desk, office style chair, and free WiFi. My room was in excellent condition as if it were new or recently remodeled. The closet was equipped with a stand for the suitcase, an iron, ironing board, and a safe. One small bottle of water was provided in the room (two would have been nicer). The coffee (in a filter packet), was a medium roast. Two kinds of sugar and Splenda were provided as well as two CoffeeMate powdered creamers). The bathroom was equipped with the standard shampoo, conditioner, lotion, a bar of facial soap and a bar of bath soap. The towels are quite large and were a high quality. Unlike many Mexican hotels there was also a wash cloth. Krystal Urban offers room service 24/7, and there is a restaurant on the ground floor. I didn't try either one, but did take a peek inside and it seemed to have a nice relaxing atmosphere. I also posted a picture of the room service menu. There is a basic gym for those who like to work out. It is equipped with standard exercise machines such as treadmills, as well as a full set of free weights. To get to the gym take the elevator to the 4th floor. As you exit the elevator go left. At the end of the hall take another sharp left and go up the flight of stairs, and there it is. Across the street there is a large grocery store, and also a large mall with numerous shopping and dining options. The hotel has a few parking spaces in front and also an underground parking garage. I will definitely stay here again.

Let me just start off by saying that I didn't choose this hotel - I was placed here by Delta due to…read moremy flight being cancelled. Irregardless - I WOULD not recommend this hotel. I'm a bit of a clean freak and multiple things were completely disgusting! I ate at the hotel restaurant and there was a very long hair in my burger. Although they were very nice and remade it for me, it was hard to get my appetite back. Now onto the room - the shower glass looked like it hadn't been cleaned in quite some time. The room towels were dirty looking enough that I actually dried off with my clothes. They are supposed to be white towels and I'll just let you be the judge based on the photos. Even when we asked for more towels, they came looking just as dirty. The pilled up sheets and pillowcases with hair all over them were enough to make me want to throw up. Hotel cleanliness is number 1 for me and this place missed ALL marks!

I'll start by saying I'm not a Marriot customer, I'm here because I have an early flight and this…read morehotel is in the airport walking distance to my gate. AC doesn't get cold. Random noises that sound like pipes maybe. Room smells a little musty and like smoke. Restaurant was very slow. Great location for airport travel. Front desk service was excellent. Bed is comfortable. This was just average, maybe slightly above average. I wouldn't stay here again unless I just needed to be AT the airport and even then, maybe not.

Your normal Marriott hotel with full services. Hotel includes a nice restaurant in the lobby area…read more Rooms are secure with key only access. Hotel does feature a fitness center however does not have a pool or spa. Most the TV channels are in Spanish with the exception of CNN and Fox News.

This hotel is excellent! From the lobby to the bad to the pool and gym, everything is fantastic and…read morethe service team are flawless. Good location in Santa Fe, walking distance to shops, mall and restaurants. Rooms are comfortable with good size tv and walk in shower. Distance to-from airport is ok, it can be bad during peak hours.

Convenient, convenient, convenient. There are many restaurants and shops within walking distance…read more The elevator in the lobby goes directly downstairs to the shopping mall. The mall has a Starbucks, McDonalds, Chili's and a full grocery store - just to name a few. The largest mall in Latin America is a short Uber ride away. Cleanliness and staff were 5 stars at the time of this writing.

We've stayed here before our last visit was great which is why we chose to stay here again because…read moreof locale but this time around it wasn't a very pleasant stay. Four of us and one roll of toilet paper and two towels. Dialed 0 to ask for more paper and two extra towels and none was brought up. Next morning we asked again and even went to the front desk only to be told to dial 0 for housekeeping. When I said we'd been waiting since the night before and nothing was brought up so we'd be using the lobby lavatories we were advised against it because they said it was being used by people there for a conference. We used the lavatories anyway. We didn't get any toilet paper until our room was cleaned around 1ish and after leaving a note requesting for extra toilet paper and towels.

Front Desk & Check In Staff: The main reason they received stars are because of this aspect…read more Friendly, English wasn't great but they made the effort, approachable (especially to an English speaking traveller like me) and incredibly honest when it counted. I forgot my phone on the counter at check out and they came running down the street with it. Rooms: Definitely older, and weird permanent stains and a few odd smells but not outright dirty. Amenities: The gym had a surprisingly decent amount of equipment and was very clean but hard to find and oddly placed in the basement near the parking garage.

I had such a wonderful trip for my first time ever visiting Mexico and I think a large part of it…read morewas due to the fact that I chose to stay at Hostel Barrio. I travel quite extensively and had experiences staying at plenty of hostels around the world..and I have to say...no doubt this hostel is by far the best hostel I had stayed in. The location of Hostel Barrio is perfect. It is situated in the middle of the historic district of downtown Mexico City, making it very easy to walk to places, take transportation elsewhere...or go do your thing be they running errands, getting food at restaurants, cash at nearby ATMs l, buying things last minutes or even getting groceries/quick things to eat. The place is new and very clean (they opened just in latter half of 2022) and I never felt grossed out at all (initially I was slightly worried because even though I booked a private room..I still had to share bathrooms...but..this wasn't an issue at all. The bathrooms were always clean and even stocked with shower gel, shampoo/conditioner, hand soap and body lotion!). On top of it, this place is a good, convenient and safe place. I had to check out around 1-2am at night and Uber to the airport and was slightly worried about how empty the streets might be. But rest assured, there was staff at the front desk 24/7 and nearby shops were even open late at night..things were still going on and made me feel more at peace. There's free breakfast to keep you from going hungry first thing in the morning. You can be as social as you want joining social activities (many of them are free such as yoga session, karaoke, walking tour, movie night, etc) or do things on your own (since it's so easy to get to places/get picked up by other tour companies if you chose to). Overall, such a wonderful place to stay. Great prices, too! I would look into staying at this place again for sure if I was looking for a hostel in Mexico City. P.S. even though the address says the place is located on Uruguay street, the front entrance is actually on Bolivia street around the corner (look for their pink neon sign).

The hostel is unique and clean. The staff is nice and helpful. I didn't give 5 stars because of the…read morenoise. I understand it's a hostel. However, I didn't know the private suite I booked shared a wall with the hostel bar, and is located next to a busy street. It is *incredibly* loud. Between the honking and sirens from the street and bar noise, it is impossible to sleep. Either book the most expensive suite, which is on the other side or the cheaper junior suite on a different floor.

Easy way to catch morning flight in this always busy airport. Clean and comfortable rooms, quiet as…read morewell.

I was able to check in at 1pm as the room was ready. The hotel is inside the airport terminal 1…read morewhich is super convenient with many restaurants nearby. No need to go outside the building for anything. Nice and clean hotel with friendly staffs. Even got upgraded with their Titanium status!

This is a review for the hotel and restaurant…read more We arrived on a Tuesday. The driver, Armando, arranged with the hotel, was waiting for us as we exited the terminal. 15 minutes prior to our arrival at the hotel and after exchanging some pleasantry, the driver handed us a cocktail menu to select drinks prior to our arrival. Upon arrival, the valets quickly assisted with our luggage and directed us to the front desk where we were greeted warmly by the staff. As the receptionist completed our registration, a lovely woman by the name of Mariel arrived with our drinks. Mariel and the valet showed us to our room; 104. I highly recommend getting the breakfast package, as the food and service were impeccable. Taynet, Miriam, Alejandro, and Lucia were an absolute delight. Every morning we were greeted with a warm, friendly, smile, and shown to the table of our choice. The food was excellent. The freshest fruits and breads, the eggs, waffles, chilaquiles, and French toast all of the highest order. The service provided by the staff mentioned was without reproach. On one of the days, the concierge, Miguel Angel, was kind enough to give us a tour of the historical building and provided us the rich history of the building in all of its inceptions. A fascinating history indeed. Another day, Friday, I had to take an important, emergency meeting for work. Mariel, the hotel's concierge, made the concentrated effort to provide me a private conference room for which to take my business meeting...compliments of the hotel. Lastly, I cannot speak more highly of the attention to service provided by staff at The Brick Hotel. You see, the hotel is a boutique hotel, meaning--there are only 17 rooms. As such, the staff have an opportunity to know each guest by name. As my husband and I discovered as we were always greeted by our names "Don Osvaldo", "Don Luis". I had never experienced this before at any other luxury hotel I had stayed at. All in all, we are happy and delighted with our stay, worth every penny. We will definitely return next year.

This is for the restaurant located inside the brick hotel. The food and service was impeccable. My…read morefriends and i ordered a few items off their menu and were pleasantly surprised! My risotto was made to order which did take a little long but well worth the way. The ambiance is beautiful and the perfect setting for a night cap with your girls.

This a good chain of hotels in Mexico and this particular location its pretty good, its 5 min away…read morefrom Plaza Satelite (shopping mall) and around 7min away from Mundo E, without any traffic, in my case its 5 min away from our main office, staff its one of their best strengths, room is big enough for a business type use, mid size desk, very good mattress, free wifi, has a small but decent gym and a restaurant. Just be sure to book ahead of your trip!

Overall a wonderful experience. Beds were a little hard for my liking but it was a great clean…read morecomfortable place and for my nonspanish speaking friends they make a great effort to understand and accommodate you.