After another auto parts store 'tested my battery and alternator' and sent me on my way with no…read moreproblems found, I found myself stuck unable to start twice over the weekend. I decided to try a different place which happened to be O'Reilly. First thing they said, battery very bad. Good. Suspected problem confirmed. Then rather than sell me a battery and install it, they pointed out these cars with the new engine stop/start at traffic lights have two batteries! There's a small one that powers the aux equipment while the engine is off and alternator is not running at these annoying 'engine off' traffic lights. Their computer instructed them to send customer to professional (dealer) service for determination and replacement of proper battery, this to avoid accidental damage to computers. I can understand there must be circuitry that ties the output from the alternator to both batteries and there may be voltage somewhere you don't anticipate. So you could buy a battery and probably replace it at home being extra cautious but that's too much liability for a store which is not a service center. O'Reillys jumped the car, got me started and sent me on my way to my dealer, no charge. This made me have a bit more faith in them going forward than the other store in town.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Had engine trouble on the way home from our Vacation. We were sent here from the truck shop off of…read morethe interstate I 65 N. Our engine light was flashing and she was running ruff! It was late by the standards of repair shops and I was dis hearted because I HAD to be home no latter than the next day! The young man Troy ,whom had only worked here for 1 week,was kind and hooked up the code reader to our van. Unfortunately it will not read Hondas! Troy told me his MGR could help us with info on shops and hotels in the area. I went inside and spoke to Armond the Mgr. He was very concerned about us! He informed us of a few shops that might be willing to take a look. He made SURE that we knew auto zone does NOT have any affiliation and that these were only leads. Sure enough we found a guy and he was able to fix our van at 7pm at night!!! Armond was very informative,kind and made sure we were ok. He went above and beyond! My husband and I made it home safely that night! Oh,and in case you are wondering,the van was mis firing on two coils. The mechanic only charged us 50 bucks! And he isn't a *backyard*mechanic..he owns his own shop. Accurate automotive. Only 5 mins from auto zone. The parts (in which they only had two!) Were only 102. Bucks. Such a great experience during such a stressful time. A big shout out to Auto Zone and it's employees. I am now a huge fan. Thank you Armond &Troy. You helped save the day! God lead us ro the right place,and we couldn't be more greatfull!

I bought a window lift motor for my ford truck, sent a lady friend to pick it up when it came in as…read moreI was at my work. lift motor had a life time warranty. I was told not to worry about saving the receipt as everything was saved in AutoZone's computer. long story short that motor went bad and when I went to exchange it for new one the information had been entered wrong. it was listed under unknown vehicle and only a partial part number. the assistant parts manager helped me as best he could but he said I would have to get it fixed in the system by the day shift manager it was a lady , I don't remember her name (nor do I want to ). the assistant manager said it happens often because of the personnel turn over and inexperienced workers not familiar with the computer system. I tried reasoning with the lady manager to no success. I have bought all my parts from this store for the last 5 years. because of my experience with this manager I will never buy from Autozone again and I will tell everyone I meet of my bad experience with Autozone. I went to O' Reilly's auto parts to purchase a new window lift motor and it was $15.00 dollars cheaper. when I told the lady manager on days at the Demotte, In. store I would no longer buy from Autozone She said with a smile thank you have a nice day.

My father who is 75 went in to get a battery. It said free installation on the sign outside, but…read morethey refused to do it. When my dad asked the manager to come see the sign, he replied, "I can read and told him he wouldn't sell him the battery and asked him told him to get out of his store."

Friendly and helpful and they usually have what I need in stock. A little lacking in knowledge, so…read moredouble check your part with the old one before you leave. Decent prices and hours.

In February, we purchased a Century Royal Truck Cap for our 2017 Dodge Ram pickup through Indiana…read moreTruck Accessories. When the truck cap came in, there was damage to the paint job. Also, the color didn't match our truck. John, the owner, communicated with the Century factory to get our cap repainted. We were told it could take several weeks to get the cap back. We needed our cap for our next vacation. John went above and beyond to help us. He was able to get our truck cap repainted locally. We got our cap back in a week and the paint job was amazing and matched our truck perfectly. We would like to thank John for being such an honorable person and would highly recommend him and his business. Don & Linnette Palmer

My family has had several encounters with this guy and we just chalked it up to, well maybe he's…read morehaving a bad day. But I've got to say it, the owner is downright rude. For the service that is given ( not overly stellar ) no excuse.

So I went there to get my truck serviced and I wanted to golf.. and Ubers r impossible to get.. I…read morepaid the dude Austen.. who should get a raise for sure to bring me to the course and back.. and he did.. super professional went above and beyond.. I can't thank him enough cause I shot 74 also. Hahaha LFG

I bought a jeep that had a. Rear end issue eventually damaging up to the trans they fix the trans…read morebecause it was under powertrain warranty but would not fix the underlying issue. 10 complaints later it needs a ptu for 3300 and now Rdu for 4300 if they would of been competent this wouldn't of happened . I also would not recommend they way you are treated just plain lie right to you .

Johnny P did a nice job. No high pressure, and understood what I needed. Understands the trucks and…read morea good listner.

Communication from Salespeople! We were looking to buy a vehicle and asking the usual questions…read more Kristian(?) could barely answer any of the basic questions and said she would 'have to ask' and get back to us. Eventually, we decided to purchase the vehicle the next morning. Crickets! No phone call acknowledging our email from the night before saying we wanted to buy it... so i called them and it had sold. They never told us sale was pending already. What a waste of time, energy and excitement thinking we were being a new vehicle!