The customer service experience here was downright horrible. The owner/operator was exceptionally rude, blunt and tried to obfuscate my complaint about his equipment even in the face of direct, clear evidence (unusable footage I presented) of the problem. Whatever happened to 'the customer is always right'? Moreover, his unprofessional handling of my case transpired despite the fact I was not seeking a refund or discount which I made clear when returning his gear.
I would be exceptionally cautious renting from Field and Frame were I you, and make sure to check your rental items under a magnifying lens with camera snapshots to document any flaws before setting foot out the door. Find an alternative, better yet.
It would be natural for most to fall back on the statement that this is simply part and parcel renting in some place like Albuquerque, but I have had a generally good impression of this city and have had a bad rental experience in Los Angeles before.
Avoid F&F, it's a rental house of last resort. You've been warned! read more