Ken with N-Hance was amazing. Not only did we NOT have to wait MONTHS but he did some custom work…read morefor us. I just needed new drawers for EVERY draw in my kitchen. He was amazing. Within a couple of weeks I had new drawers and PANTRY DOORS!!! He was extremely professional and very personable. I had two drawers I wanted made into one drawer and he did that. I had one big faceplate basically and he made it into a working drawer. Pantry that was ridiculous and he made doors for it. Highly recommended. We still need to paint around the one drawer and add the hardware(hubby said he would do it, I'm still waiting) Hire Ken. He's awesome and very reasonable.

From the owner: N-Hance of Southeast Tennessee is an innovative, affordable cabinet and floor refinishing service…read morethat renews your wood cabinets and floors without the dust, inconvenience, and noxious fumes associated with traditional refinishing methods. N-Hance of Southeast Tennessee offers professional kitchen cabinet refinishing, refacing, and door replacement in Southeast Tennessee. Get the beauty and durability you dream of and the convenience and affordability you desire. Get it all with N-Hance Wood Refinishing.

Andy was easy to communicate with before during and after the job. He listened to my concerns and…read morewas was happy to schedule walk throughs mid job and make adjustments. As the lighting changes throughout the building it was not easy to anticipate how the shades I picked out would affect visibility in low light areas. I appreciate Andy's responsiveness to get the color just right to create the best work environment for my tenants.

Andy Smith was highly recommended by the company who did our restoration project after the recent…read moreChristmas frozen pipe fiasco. Andy and his team were professional, arrived on time each day, and cleaned up exceptionally well on their last day. Andy inspected their work to make sure we were satisfied with installing drywall, filling in holes, and painting. My husband and I are more than satisfied by Five Star Painting and definitely recommend them!

Mr. Pete and Dennis did a wonderful job of repairing (and saving from the dump) an old 100 year old…read moredresser/vanity. They also repaired and refinished an old oak chest with mirror. Both items look great and are once again usable. Two weeks to the day they were picked up, the items were returned. I highly recommend Walker's Furniture Refinishing . . . did a great job with equally great customer service! Marguerite Chambers

Pete and associates did a great job restoring our tabletop to our 1999 Bassett dining table. They…read morewere professional and so pleasant to work with! I highly recommend them! They seem to be hard working people who are conscientious with a fine work ethic.

This shop will tell you a timeline on finishing your guitar, then completely ignore it and insert…read morehigh visiblility clients before your job at any time. My order took over twice the quoted timeline. He sends a work order then tells you to email him if anything else is needed so he can update the work order, then doesn't update the work order. He ignore obvious flaws in a guitar that any pro would question and bring to the attention of the customer. I was sent back a guitar with a screw hole on the bottom of the guitar that has zero use or logic where it was drilled. Anyone else would have questioned it. It was brought up prior to Sims receiving the guitar and he acknowledged fixing the hole and sent it back completely finished with a hole still in it. Beware

My original review was posted on 10/1/25 before receiving the finished project. I am returning to…read moremy review since receiving the finished project on 10/7/25. I chose Patrick Sims based on the quality of his work, which I had seen on his business Facebook page. I paid $597 on 2/15/25, and he received the bass body on 3/12/25. Initial estimate to completion was 12 weeks. Patrick was very responsive during the sales process. However, I had not received a response to my requests for an update from Patrick since 5/17/25, in which he acknowledged my address change and confirmed that "The body should be ready to go by mid-June". Mid-June passed but I waited to reach out in the event he was busy. I contacted Patrick via email on 7/10/25 requesting an update. No response. I emailed again on 8/28/25. No response. I called on 9/3/25 and left a voicemail to which he returned my call asking for my order information. I provided that info by email and text. No response. I again waited, then texted Patrick on 9/30/25. No response. I called Patrick on 10/1/25. Straight to voicemail. Inbox full. It has to be said that I noticed a number of reviews of the same nature over the last few months, which I had neglected to check before placing the order. I'm sure most would agree they'd feel it unacceptable to place an order and fail to get a business response about their order in over 4 months. Communication and transparency is fairly basic customer service. It seemed the only option I had left was to lodge a complaint with the BBB. Unfortunately, it seems that is the action needed in more than just my experience to elicit a response from Patrick. Within a week of my complaint I received my project. I will give Patrick his due, the paint job is incredible, and I am more than pleased with the finish. I was however also further disappointed in the poor decorum exercised by Patrick on the closing of this situation. Less than 90 minutes after receiving the item, Patrick had the audacity, after not responding for 4 months, to complain "Haven't heard a peep from him" before accusing me of not being honest enough to revise this review. In addition to that, an unfortunate typo for my name on the return label spelt "Hoe". Benefit of the doubt, I'll chalk that down to an honest mistake. My frustrations could have been easily solved by responding to my communications. I understand timeframes are estimates, and we all have lives that are unpredictable. I would have been happy with any delay if I'd just been kept in the loop. I also would have been happy had Patrick given me an appropriate timeframe from the outset. Stating somewhere between 3-8 months would have been more accurate, and based on the quality of his work I still would have proceeded. It seems most customers who received their orders and were happy with the finished product have all given the same constructive criticism. It seems common sense that the time spent responding to BBB complaints and Google reviews could just as easily have been spent updating customers on their orders and avoiding the negative experience that is unfortunately blemishing an otherwise great final product. Paint job is five stars. Customer service is one star. Settling on three stars due to the time wasted feeling frustrated dealing with poor customer service. At the end of the day, that is something that could be improved, and I really hope that Patrick is able to do so in the future.

We are so pleased with the work that Ember Refinishing did for us! We have a 30-yr-old 3-story…read morespiral staircase that needed some serious attention - much more than an ordinary paint job. These guys will personally stay with you from start to finish - rather than the owning contractor showing up to get the job and then vanishing until it's time to collect. Mathew and Brian were such a pleasant surprise. They were prompt, professional and courteous throughout the process. The quality of their work is superior, and we highly recommend them. Update/Take 2: We asked these guys back to "finish/improve" 98 doors which were recently painted by another group. They hit it out of the park again! AAA rating for Attitude, Artistry and Awesome!

From the owner: Your go to choice for all things refinishing. Our absolute number one priority is your comfort and…read moretrust, we’re fully insured and guarantee all of our work, if you’re not happy with it, we’ll compensate you. We never upcharge and punish customers for other painters mistakes as we believe in maintaining life-lasting relationships with our customers, and believe in the quality of work speaking for itself.

Kelly is a talented designer that will listen to/observe what you like/dislike, and then makes the…read moreentire process of choosing flooring and tile FUN, instead of overwhelming. She also cares about giving you a fair, competitive price. Flooring Boutique installed gorgeous engineered wood in our home, and the installation team was super hardworking, professional and 100% interested in our satisfaction with the end result. We turned around and quickly hired them to replace our bathroom floors, and are now having them replace our kitchen backsplash and reworking a small area of our kitchen cabinetry that needs an update. This is a talented group of people who work hard and care that you are happy with the results they provide!

From the owner: The Flooring Boutique is a Full-Service Flooring Store offering Chattanooga’s best hand-picked…read moreflooring materials, professional design, and precision installation. Our in-house designer helps guide you through choosing the right flooring and creating a beautifully designed floor you will love seeing! All services and products are available for residential and commercial services.

Perez Painting has done an excellent job on my house. Five years ago they painted the outside of…read morethe house and it still looks great. Now they just finished painting the inside of the house. They paid careful attention to detail. They were prompt and reliable. And so easy to work with. Their pricing was very reasonable. We are very pleased and would highly recommend them.

Es excelente el trabajo que se hace y de buena calidad y sobre todo muy cercano a sus clientesread more

We moved into a house in north Chattanooga (in the Enclave community) that had basically been…read moreneglected for a few years. We had to go through two contractors before we found Brad. He was terrific. He did quality work, was efficient, and showed up when he said he would. He had excellent ideas and provided much needed guidance as to which problems to confront first. He took us from a place where we were discouraged about our purchase to a place where we are proud of our home. If you want a contractor to do the job right and do a job that will last, talk to Brad at Woodtryst.

On the positive side, Brad was quickly available for a job, and was willing to take on a small job…read more On the negative side, he did a basic version of what was needed, but it was so sloppy we had to re-do it (even out and sand the work), so we should have just saved ourselves the time and money and done it all ourselves. The reason for hiring a carpenter was to hire someone who would do a better job than I would, and he didn't. Looking at other pictures of his work, I don't doubt he has skill. However, between a somewhat surly demeanor, a bare minimum job, and my having to fix his work, I can't recommend him.