I had no issue with the actual clinical veterinary treatment, the problem was with the admin staff who thought they were working for the bailiffs.
For various reasons, I ended up owing the grand sum of £16.24 for something. Due to shift work and working nights, it kept escaping my mind to go in and pay the outstanding.
I understand the practice is a business, but I received endless phone calls and emails that made me feel like a criminal. The final insult was an email threatening me with a debt collection agency for the £16.24!!?
I've paid 16 years of expensive pet insurance and had to pay thousands of pounds over the years to keep my pet healthy and safe.
How disgraceful then to receive a communication threatening me with a debt collection agency for 16 quid!
Obviously, I rang and paid the amount due, but I was disgusted to be made to feel like I was a criminal.
More concerned with making money. read more