I WOULD GIVE 0 STARTS IF I COULD - My husband and I just bought our home in November and our seller told us she had just filled the tank and we should be good through the winter, long story short, its February and I'm getting our tank re-filled. I called Ferrellgas and informed the woman on the phone that I have never had a propane tank and I know nothing about owning a propane tank, getting it filled, etc. so I had some questions for her first. I asked first, how much would it be to get the tank filled, she said that because my account hadn't been set up yet she couldn't answer that question (that didn't seem right as the cost for 400 gallons of propane should be the same regardless of my account being set up). Next, she informed me that I could be set up on a payment plan if I allowed her to pull my credit, so because I didn't know the amount I wasn't sure if I could swing the full payment all at once so I allowed her to pull my credit. Once she called back notifying me that my account was set up she told me the cost so I asked what that monthly payment would be and she aggressively said "No, you have 30 days to make the full payment, there is no payment plan." So she needlessly pulled my credit which pissed me off for obvious reasons (now I'm seeing that payment plans are available by reading reviews on several review sites - so I was 100% LIED TO). I controlled my temper and let it slide because we still had a transaction to finish and getting mad doesnt get anyone anywhere. She then told me that it would be delivered within the next 7 days and no 'appointment' would be made in advance, I informed her that we were expected to be out of town from Thursday to Sunday and asked if us not being home would be an issue with the delivery. She said that they would place a green tag on our door if we weren't home. That didn't really answer my question so I tried to ask again in a different way (thinking maybe she just didn't understand the way I asked the question) and she started speaking over me in a louder voice and repeated exactly what she just said so I tried to ask again with the EXACT same result, (so at this point I am done dealing with her and am VERY mad). I'm still not sure what's going to happen if were not home for the delivery, will they deliver it or will I need to call again when I see the tag to start the 7 day waiting period all over again. But because it is February and we need gas NOW I told her we were just going to order 200 gal of gas and my the full payment now. When spring rolls around I will be shopping for a new supplier. I CANT WAIT TO CALL THEM BACK AND TELL THEM TO COME GET THEIR CRAP OFF MY PROPERTY! She also never mentioned anything about a possible emergency delivery and being able to get the delivery same day for an extra fee, I only learned about this after reading about 50 other TERRIBLE reviews about this company on SEVERAL review sites. read more