I don't know why someone previously only gave them one star, I'd like to give them a dozen! The…read morecustomer service was just as splendid as are the appliances that we purchased and those "Wonderful" folks whom installed them. Moving to town from Chicago, we weren't sure of what to expect as Chicago stinks!!!! Crossville and MTNG Rock! So glad that we moved here! P.S. Love my gas line grille.

We just purchased a home in Bronston. We contacted the Bronston Water Association to learn how we…read morecontinue to keep water at our house. The representative was very kind and explained what we needed to do. After we closed on the house we went to the Bronston Water Association and the person that waited on us was very nice. She explained what we needed to do and how we could make our payments online. She did a great job of explaining all of this to us and we have had no issues with our water or paying our bill on line.

I have been with this company for 20 years and always had excellent service until 2 days ago. I…read morecalled because my gas fireplace logs would not stay lit. I completely expected it to take a couple of weeks for the repairman to come to the house since it was not an emergency visit and I was fine with waiting as long as I knew when to be home for them to come to the house. Imagine my shock when I contacted the Clinton office only to be told they would not make an appointment but would have their repairman call me when they got around to me and then he would show up at my house and that I had to be home for him to be there. What??? I asked " what if I am am at work when he calls and says he can come and was told, I needed to be there if I wanted the items repaired, but that if I wasn't home then they wouldn't charge me the $50 fee!?! Well, duh. I asked if she could at least give me a possible time frame the repairman might call - like a day, a week, a month?? and she said no. I just had to wait till they called. Seriously????? So I am just supposed to hang around the house and wait for a call??? Sorry, but I don't know anyone that can afford that kind of wasted time these days, especially me. Then I spoke with a friend about this situation and she recommended calling the Lafollette Office. What a HUGE difference!!! (Thus the 4 star rating). The young lady that answered the phone was very polite and informative and explained that she would contact one of the repairmen and have them give us a call either same day or the next to set up a time. It wasn't a couple hours later we received a phone call and the repairman came to the house and fixed the gas fireplace logs in less than 20 minutes. He was very knowledgeable and explained step by step what he was doing to repair the gas logs. He also told us that they try to always do same day service, if possible and he was very surprised at the attitude I had encountered at the Clinton Office. I can assure you, from now on I will only be contacting the Lafollette Office.

I have never meet a company as money hungry as this. So my tank rental is due in July 2018 I call…read morefirst week of August, they inform me that they have came out twice. First to hang a door hanger for the 48 dollar rental, then came back again to put a lock on the tank for the gas that has already been paid for. Now the 48 $ tank rental is up to 122.80. Never have I seen a late charge like that. FYI owner Del Neal you should be ashamed of your company....

For a few years in a roll, we have not had electricity Christmas Eve, Christmas day…read more And if the wind blows or it rains hard you can expect a cable and electric outage. It's a standing joke in our subdivision. Why you ask does this happen? There is absolutely NO up keep of tree, branch management. And where we live seems to be the last PLACE on their map that matters. And they care less if your cold...or Christmas is miserable...so why do they do a half ass job? Because they are the only game in town! If I could give NO STARS I SURELY WOULD.

My water heater started to leak at the bottom of the tank, losing 10+ gallons before my water…read moremonitor FLO, shut it down. KUB responded quickly and installed a new one in 2 days. Their price for the water heater and installation was significantly lower than others. KUB sent 4 men who were polite, professional and hard working. I could not be more pleased. Their installation is heads above the work they replaced. Thank you!

LCUB Pricing is outragious. I was charged 174.00…read more to have water turned off due to a broken outside pipe and water running down the road. Being an disabled old lady with no way to do this, had no choice .. I figured it's was their job,their property. ​How can they charge so much for a minute ad a half to bend over and turned a valve. The elderly on fixed incomes canot afford these charge and consideration should be given.This is ridiculous. .How did they come up with this amount and how do the ILETE think we can pay these kind of charges!!! I hope the ppl responsible, has to face the same issues before they leave this world!!!

Had issue with power and checked all panel connections including main. L.C.U.B. came out…read moreimmediately and verified underground cable to pad mount transformer and line side of meter. Discovered main breaker intermittently having issue. L.C.U.B helped verify Meter and utility side okay.

Trash company! Spent all their money on nice building, so they do not have the resources to restore…read morepower in a timely manner. Should have spent the money on more employees and better equipment. Whoever is in charge should be fired for stupidity. 2 hours with no power and the sun has been shining bright for an hour. Guess everyone is on break?

If you are attached to 1980 this is the utility company for you. Show up in person from 8-5 M-F to…read moreset up utility service and bring all the paperwork you possibly can. They only accept cash. The employees are not happy, and the process is painful for something that could be done online. Oh yeah, this is a monopoly too unless you can live off the grid.