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    Fenix

    2.0 (1 review)
    Closed 10:00 am - 9:30 pm

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    8 years ago

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    Champs

    Champs

    3.3
    (3 reviews)
    0.2 mi

    I would be very careful at this store location…read more The alleged manager goes by the name of Alex with blond twisted hair. He's great helping you order something online, or helping you to find something in store. But should you have any issues with anything bought here beware. He ordered me a pair of sneakers that they had online, but not in store. He seemed great, and pleasant etc. Shortly after getting the sneaker, and finally opening the box to wear the sneaker, they didn't look anything close to the photo online. I decided it wasn't for me. At that time I read up and found the return policy to be 60 days. I went on about my usual business until I needed to go to the mall again, in which I called their customer service to verify since by that time I had misplaced the invoice/receipt, and brought the shoe in for return shortly after 30 days. He automatically said no. I said but I spoke to customer service this morning. He began lying that without the receipt there's no way he could even pull up the item or return it. I said so can you call customer service since they said it was possible. He said sure no problem. This dude! Picked up the phone and automatically started talking ( he had someone on hold!). He then walked off into the back of the store ( no longer visible) and walked back out, and said it's not possible I can't return it. I end up leaving the store calling customer service, who ends up sending him the invoice they pulling up with my phone number. He then claims its been over 30 days he doesn't know if he can take it back now etc. Customer service tells him to do it as a one time courtesy. Blah blah blah another 30 minutes later after babysitting him and thank goodness I kept them on the phone he completes my return! MORAL OF THE STORY: If you are not 100000% sure of the product you are purchasing, avoid this location, and this deceiving con artist of a manager. He will lie and avoid processing your return at all costs. I will never step foot in this champs store again.

    Luv this new store!!! They had s large selection of shoes compared to the old store…read more Employees are super helpful Evelyn helped me find the pair of shoes I was looking for and I was completely happy with my purchase They need more people like her on their team!!!

    Fenix - outdoorgear - Updated June 2026

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