Absolutely over the top Customer Service!
I live in Las Vegas Nevada US and have been doing business with Fellows for about a year now as a buying customer and I must say that they have provided me with the best auction experiences that I have ever had both here in the US and abroad. I have never seen such transparency in a lot description as with Fellows. Even if there is a hairline scratch that can't be seen without a 10 mag loupe, they will disclose it in the listing description. No other auction house that I have done business with (and I have done so with hundreds of them around the globe) go's out of their way to explain in such detail, everything you need to know about the item which you are looking at in their on-line catalogue. And then, if you are lucky enough to win which is difficult due to the quality of the listing and the trust that Fellows has earned, items do tend to go to their high estimate and a lot of the time, well over the estimate and when you do win, if you live outside of the UK, they not only do the shipping in-house, they cover the costs as well, (Free Shipping), this is unheard of!! Anyway, I guess I'm rambling here. I am without a doubt a truly and completely satisfied customer. read more