Our estate agent recommended Hugh Feeny, part of Bevans Bray Walker. As our last solicitor was atrocious, we thought we'd give him a go.
We'd only been with Hugh for a couple of weeks when our mortgage lender decided to appoint their own solicitor without notifying us (although we did not have to pay) so we then had two solicitors.
This seemed to be a huge upset for Hugh as he then had to photocopy all of the work he had done so far and send it to the other solicitor. From that point on, Hugh did nothing but complain and moan.
Any delays in the proceedings were all blamed on the other solicitor. It took both my partner and I, numerous phone calls every day to both solicitors to get them to talk to each other and pass on the relevant paperwork.
We were informed that Exchange of Contracts was imminent and our Completion date was 5 weeks later.
However, Exchange never took place and we lost all confidence in Hugh. Both solicitors were blaming each other for the delays and we found ourselves unsure who to believe. On the day of Completion we discovered that Hugh had forgotten to transfer the Local Searches fee to the other solicitor (all £290!!!), something they had asked for 4 weeks previously. Therefore no Exchange had taken place, no monies transferred and no Completion. We were effectively homeless.
By the skin of our teeth and millions of phone calls, we exchanged and completed at 16:30 on the Friday just before the banks closed. It was the most stressful day of our lives. We sent complaints to our mortgage lenders solicitor, who Hugh blamed the entire time, and they responded in great depth explaining how Hugh had failed to communicate with them, pass on relevant documents and blatantly ignored them throughout the entire process.
Hugh came across as rude and arrogant. Any questions we asked were dismissed or fobbed off. If we hadn't been on the case, calling up, every hour sometimes, we firmly believe the house sale would have fallen through and we would have been in breach of contract through no fault of our own...and homeless!
He spent the entire time moaning about our mortgage lender and blaming all mistakes on them when in the end, all delays and faults lay entirely with him.
We do not recommend Hugh Feeny & Co and his terrible behaviour throughout means we also do not recommend Bevans Bray Walker. Definitely find another firm to trust your house purchase with. read more