DISGUSTING + SHAMELESS COMPANY. Ugly materials and even uglier customer service. Pictures tell a…read morethousand words, so look at those I've attached and AVOID AT ALL COSTS. In short, don't pay the premium for RUBBISH quality and service. For details, see below and the attached complaint to consumer council. FIRST, they made various representations about the "Italian quality" and flawlessness of wood, including making demonstrations such as burning it and scratching it with a coin etc. When it arrived the wood was dented, scratched and peeled off in various areas (as pictured). WORST OF ALL is when I emailed and phoned Centro's Customer Service Ms Yip about these defects with photos, she promised to have the defective wooden boards changed and DISHONESTLY ALLEGED that Centro's workers would come up to take measurements for replacements. Instead when these workers came, they tried to use white paint to TIPEX the defects (as pictured). I told these workers I wanted replacements to be done, to which they promised they would do so (on record again). I also immediately emailed Centro again to put it on record that painting over dents and cracks are unacceptable. Yet they now untruthfully and SHAMELESSLY claim that they have already 'fixed' the defects by having those workers come up. Consumer complaint already filed against them and more to come.

It's been a few years since we had our bedroom set custom made. It has been assembled by Centro,…read morebut incomplete. The assembly was satisfactory, drawers already crooked. When asked to put the round plastic screw covers on all of them as that's part of assembly, we were denied and to do it ourselves. We spent a lot of money here and just the disappointment grows by the day as we find how quickly the wear and tear of their products are. It is flimsy, unprofessional, poor material and astonishingly over priced! They'll tell you the table is scratch resistant, but to find out not its not chip resistant at the corners. Legs of the chair which we bought as a set are scratched up very quickly within a few weeks of use. Complained but was told that's not chip resistant. No paint or pen to help with the scratch. Just "I'm sorry." At least Bo Concept's aftercare is superb - they'll take care of you with utmost respect. Centro just takes your money and leaves you with nothing at the end. Go to Bo Concept, Tao Bao, Sham Shui Po - you'll save lots of money and get a much better product for the price.