DISGUSTING + SHAMELESS COMPANY. Ugly materials and even uglier customer service. Pictures tell a thousand words, so look at those I've attached and AVOID AT ALL COSTS. In short, don't pay the premium for RUBBISH quality and service. For details, see below and the attached complaint to consumer council.
FIRST, they made various representations about the "Italian quality" and flawlessness of wood, including making demonstrations such as burning it and scratching it with a coin etc. When it arrived the wood was dented, scratched and peeled off in various areas (as pictured).
WORST OF ALL is when I emailed and phoned Centro's Customer Service Ms Yip about these defects with photos, she promised to have the defective wooden boards changed and DISHONESTLY ALLEGED that Centro's workers would come up to take measurements for replacements. Instead when these workers came, they tried to use white paint to TIPEX the defects (as pictured). I told these workers I wanted replacements to be done, to which they promised they would do so (on record again). I also immediately emailed Centro again to put it on record that painting over dents and cracks are unacceptable. Yet they now untruthfully and SHAMELESSLY claim that they have already 'fixed' the defects by having those workers come up.
Consumer complaint already filed against them and more to come. read more