We bought a house that an agent with this firm had listed. The house was older and had been…read moreunoccupied for a while. After we took possession, it became clear that someone had moved furniture to hide mold under the floors, had placed air fresheners in cabinets and closets to hide the odor caused by mold and mildew, had sprayed to hide the carpenter ant infestation, etc. The cover up was clear after those extraordinary measures were removed or stopped by us . Unfortunately neither our agent or our inspector was able to see beyond these measures before we made settlement but we know our agent was not the one putting air fresheners in cabinets and closets! We spent tens of thousands of dollars to correct critical issues that were glossed over by whomever staged and prepped the house we bought. Be careful who you trust!

This review is regarding realtor Heidi P. Sellers beware: I do not think this realtor represents…read moreyour best interests. A house was listed on a late Tuesday afternoon. I saw the listing and my realtor scheduled an appointment for that Saturday since I was not available until then. On Friday afternoon the appointment was cancelled, because the house had an accepted offer already. I am surprised that this realtor did not wait until at least Monday to give people with scheduled appointments a chance to see the house. I know a lot of appointments were already booked. She should have allowed more time for additional offers to come in too, especially since houses have been getting multiple offers lately (Fall 2020). She could have put a message on the listing asking for "Highest and best offer" by a specific date. This is routinely done. I thought realtors are supposed to help get the best possible price for their clients. I also have to wonder if this realtor or someone from her company brought an offer to the table and wanted to keep the entire commission. I would never use this realtor to sell my house. Too bad for this seller too, because I probably would have bid over the asking price if I liked the house.

I find it funny that the comment that Kara made 2 years ago was erased. Kara told the people there…read morewasn't a house to rent in our development. Which was a lie. Kara put the renters in another place. We had them for 7 years. Now after 2 years Kara comes back on to say our house was dirty and not up to the standards they have. She is right about that from reading other reviews she only rents houses that are dirty and falling apart. Our house is clean and updated every year. Contrary to what Kara says she was never in our house with me or anyone else. Kara are you losing business from the reviews so your trying to go back and change your responses. Did you forget my review is from 7/7/2017 and your original post was a few days later. Not 2 years later.

Do not use Sandra Ortiz at this company. She is unprofessional, unreliable, and dishonest. She…read morecashed a deposit before a formal contract offer was signed, which was never signed because of her lack of cooperation with our mortgage company. After five weeks and multiple calls, emails, and texts our deposit check has not be refunded and we are proceeding with legal action against this agent. DO NOT USE THIS REALTOR!

This Community is GARBAGE!!! I just bought a house in this "development" and for near two…read moremonths....still cant receive mail. FRONT DESK PEOPLE for "help" are a WASTE OF TIME! KARENS everywhere you go.

Writing this review for a friend who wants to stay Anonymous. They vacationed at Arrowhead Lakes…read moreearlier this year, and unfortunately they got a speeding ticket. They just went through the gate, from a complete stop, and apparently the security said they were going 40 mph within 5 seconds from a complete Stop? This is IMPOSSIBLE. So my friends tried to fight the ticket via zoom. First, the association put my friends on hold (taking up their allotted time). Then the association kept talking over my friends. Last but not least, they would NOT answer any questions. Their answer was "We're not answering that" to all questions that were asked. This Community treats their residents like crap... Treats their GUESTS like CRAP... etc. Apparently the HOA is ALWAYS right. NO MATTER WHAT. So Be ware about this Association. Going Skiing or Snowboarding this winter? STAY SOMEWHERE ELSE.

Stay away from Pocono Resorts Realty! They collected a $500 security deposit in August 2020 and…read morehave yet to return it. Their agent sent an email within days of checkout that it would be returned. They don't return emails, texts or phone calls. Shameful way to run a business !

Very very weird. Non of the reviews are "recommended" - something wrong with the fabled "automatic"…read morescreening software. Well, Angie List will publish it! Have been renting in Blakeslee/Arrowhead Lake/Locust Lake area for 10 years. Never had a issue similar to this one below. Pocono Resorts Realty did nothing to address the issue. Were they dismissive? - oh yeah big time! Rented through Pocono Resorts Realty a house in Arrowhead Lake, PA for 7 weeks located at 10 Pontiac Path. Signed the contracts obviously. Contract indicated $80 cleaning fee. Few weeks after we vacated the premises, I got an e-mail from the real estate agent (Lori Botti) that "there were a few issues with your stay". And the main issue was that the owner decided to spent "over 7 hours to clean the house at $25/hr". $175. That is in addition to $80. We left the house in a normal state of cleanliness it should have been in after 7 weeks of use. Obviously, it was not cleaned to the state it was in prior to our arrival. No, I did not shampooed the carpets - never had it ever occurred to me to do so in 10 years of me renting houses in that area. No, I did not wash the freezer - never had it ever occurred to me to do so in 10 years of me renting houses in that area. I do not actually mind the cleaning fee in the contract to be higher originally. But the contract was signed with the $80 fee. I understand what the owner did though. He just made some extra cash by imagining $25/hr rate and multiplying it by 7 hours. Or he values his labor so-so much (this is Poconos not Manhattan) and does not employ a cleaning agency. I don't care - he did what he felt like doing, I'm sure he is proud of himself. Why I'm writing this? Because when I asked xxxx from Pocono Resorts Realty whether the contract means anything in regards to the cleaning fee debacle, she replied: "I did get a chance to review the pre check in sheet and there was no notation on there. So it is unfortunate". I quoted. That was the most unintelligent communication I ever received from any real estate agency. The contract really means nothing to Pocono Resorts Realty. The bottom line. If the owners are normal decent people, your experience with Pocono Resorts Realty will be ok. If the owners are money hungry not decent people, your experience will be not ok.