I'm not sure why I'm the outlier but I really liked RCC while I was visiting with a provider here…read more They always called to remind me of my appointments or when they needed to be rescheduled. They helped solve billing problems before I even raised the issue. They called me back in a timely manner when I did have billing issues due to insurance switches and they also were just genuinely really nice whenever I spoke to them on the phone. I really liked my provider and was so sad when I had to switch because she actually listened to me and helped order tests to see if there was an underlying health issue causing my problems. I appreciated everyone who I worked with while I was there.

I do NOT recommend this practice. The individual therapists and docs are fine, but I am disgusted…read moreby the cold, disconnected, confusing, and inflexible way in which they interact with their patients. Their billing policies are absurd and make me feel completely disregarded, especially considering the technological challenges of navigating their new portal. People come here for help and are instead forced to deal with a complicated, confusing interface, and then callously told that they have to pay a lot of money if they don't get the technology right. Months ago I was held liable for a session when I had to reschedule inside the 24 hours required, yet I didn't get any kind of compensation when my new therapist canceled on me TWICE in two weeks AT THE LAST MINUTE. Now I am being charged $165 for barely missing my video meeting with my prescriber, when it was the first time I had used their cumbersome and confusing new system, which told me that my browser was not supported, and sent me scrambling at the last minute to figure out the tech as I was trying to log in. I even called the front desk to tell them that I was having trouble, and I kept getting voice mail. I requested that the charge be waived and I was sent an apologetic and "understanding" message from Billing, acknowledging the difficulty dealing with the new portal, but refusing to waive the fee. That is fucked up. I will not be paying that $165 and I will not be seeking services from RCC anymore. Their platform sucks and so do their policies. Find another therapist or therapy practice.....this place SUCKS.

There are two questionnaires that you have to complete every time before you have your therapy or…read more session. They are extremely repetitive. When requesting paperwork from medical records, it can take up to 30 days which is very inconvenient if you need it for something extremely important. There is absolutely no way to expedite the process. The psychiatrist I worked with was extremely helpful. She did the best she could with the resources she had. The therapist I had, wasn't a good fit, and I searched day by day for a new therapist, but they didn't have too many available options, considering my health insurance and the type of individual I was looking for. Thriveworks has a lot of rules set/policies for their workers. For example, if you plan on taking a leave of absence for work, the psychiatrist can only approve four weeks. If you are looking to get any sort of leave of absence, paperwork completed, I highly recommend to utilize your psychiatrist as your therapist cannot answer to or fill out certain, I learned the hard way. Your psychiatrist cannot speak to any sort of leave of absence until you have had for sessions with them. Thriveworks has been nothing but a headache for me, at one point, my therapist was doing more harm than good. Hence the reason for me searching for another.

This is the WORST company and customer service I have ever encountered. It took me an hour to try…read moreto cancel an appointment for a client that hadn't even been fully on-boarded yet. Now they keep sending me questionnaires and emails about "how was your appointment..." which we CANCELLED!!! Furthermore, they charged for the cancelled appointment, when it was scheduled within 24 hours of the appointment, therefore I COULDN'T cancel the minimum of 48 hours in advance. Instead of spending so much time on your tech and automation, perhaps you should invest in your customer "care" services!

Very easy to talk to and very understanding to my issues! I would recommend her to anyone that may…read moreneed to express personal issues.

From the owner: Dr. Kat Ford's counseling practice stands out due to her 24 years of experience, focusing on…read moredepression, trauma, and co-parenting. Her uniqueness lies in her holistic approach, blending extensive expertise with genuine compassion. Dr. Ford is deeply committed to mental wellness, guiding individuals through their struggles while empowering them to improve their overall quality of life. Her specialization in co-parenting and expertise in high youth and family behaviors distinguish her services. Moreover, Dr. Ford offers education and training in mental health, contributing to community empowerment and awareness. In essence, her practice embodies a combination of seasoned proficiency, heartfelt care, and a commitment to enhancing mental health outcomes, setting it apart in the counseling landscape.

By far the worst program in Richmond I was there everyone in their houses was using their slinging…read morepiss they don't give a s*** about you you watch Hollywood movies almost the whole classes there's nothing done properly they don't do their jobs properly I called him so many last the house manager does not stay on top of her job the house manager employees consistently laugh like it was literally the worst program I have ever seen in this state of Richmond and I don't just say this is a disgruntled person about all means recovery works it's worked for me but this place is horrible horrible

From the owner: At Step Above, we are dedicated to helping individuals and families take meaningful steps toward…read morehealing, growth, and long-term wellness. Our team provides compassionate, person-centered care in a supportive and judgment-free environment where every client is treated with dignity and respect. Step Above provides behavioral health and substance use programs, including Levels 2.1, 2.5, and 3.1, along with outpatient therapy for children, adults, couples, and families, and Mobile Crisis/Community Stabilization. It serves as a resource for individuals and community partners to learn about our services, approach to care, and how to easily access support or make referrals.

This review is specifically of my initial communication with the business. They did respond to my…read morecontact in a reasonable time. However in the initial questionaire the Option of Self Payment is asked. That is because insurance does not cover marriage counseling as it is not viewed as a medical necessity and thus not covered. Further counseling is likely not done by medically qualified individuals - board certified physicians, psychiatrist etc. So in short be prepared for serious out of pocket expenses as you will likely be paying 100%. The question regarding Self Pay is very likely to weed out those expecting insurance assistance. I am sure they are professional and polite.  Just hope your needs for counseling is brief or income/savings sufficient.

Bob and Diane saved our marriage... the difference between coaching and therapist is a coach will…read moregive you the tools and techniques to help fix the problems together... they won't take side and in fact while you are in session Bob encouraged you to speak to your spouse--not him--when confronting challenges. Additionally, the tools we learned have also applied to our children. Specifically, we are teaching them to solve their own problems WITH each other in a way that is constructive. I will not tell you the process is easy--in fact, I think it gets worse before it gets better because you will not only tackle what's in front of you but past hurts and mistakes. In other words, you might draw up painful moments that makes the sessions and homework tough... on the positive side, once it is behind you and forgiven, it's behind you. Thank you Bob and Diane for not giving up on us. When they say they will be the last person to give up--they mean it!

I've been coming here since October. It's a very good, homey vibe. Drug tests and breathalyzers…read moremandatory. About 20 or so patients at any given time give or take. They really do care about your recovery and are usually available to contact outside of office hours if you need more help. Susan, Maranda, Jasmine, Andrea, and Ian are all great people. I would recommend this facility if you are suffering from addiction.

I've seen Susan Archer in the past. She is a great therapist - easy to talk to and she helped me…read morewith some trauma I experienced previously. All of the staff there is super nice and they know their stuff. Susan keeps up with all the latest treatments including Lens - Low Energy Neurofeedback System and EMDR - Eye Movement Desensitization & Reprocessing. In the past she used EMDR to help me with some negative childhood experiences that followed me through to adulthood.

I love this office Dr Boutté. I've been seeing her for about a year and she's the best psychiatrist…read moreI've had. Always thoughtful, kind, and professional. I always feel comfortable talking to her. Thank you Dr Boutté!

I enjoyed my time at Zoe and found it extremely helpful. Yvonne is a very skilled therapist and…read morehelps create space for you to listen to your thoughts and body. She asks hard questions. The other reviews mention moments of silence that feel long. She lets you take your time, and I don't mind sitting in silence, because typically there are many emotions that will surface when you create space for them. I think it's a cool technique that she uses. She is patient and kind. Graham has also been very essential for my child.

Please avoid this place at all costs. They make serious mistakes and then double down when you…read morecall them on it. Whoever is running the place must be clueless with regard to how a modern medical practice operates...both on the service side and the billing side. And I have asked multiple times to speak with whoever owns the place and I am denied each time. Please note- I gave them many chances to change my opinion before writing a review. Unfortunately they do not client feedback seriously.