Long story short; would not ever rent from Ever again. Beware!! Would give negative stars if I…read morecould.
Property: 48 South Lake apartments in Troy, NY
Pros: Property Manager Amy Is and Was amazing and was the only positive we had. Amy tried to go above any beyond while we were renting with Property Pro, but unfortunately too much was bad... Amy we trust, property pro we do not. (Amy if you see this. We're very sorry, but these conditions aren't okay for renters. We appreciate all you did for Us and all you tried to do)
Cons: terrible management, unresponsive (outside of Amy), maintenence, Property upkeep, landscaping, slums & so much more.
Long story review; My significant other and I started renting from the South Lake apartments in April 2021 where it was managed via a different property company. The grounds were very well kept, maintenance request got handled properly, response time was quick, landscaping and cleaning around the property was done basically daily. Shortly after (Around July 2021) the building was taken over via Property Pro and it went Majorly downhill.
While under Property Pro the landscaping was basically never taken care of (see photos for overgrown landscaping, trash everywhere, cement blocks out for Months, old stone wall thrown out behind the complex, trees down since August). The recycling and garbage Rarely got taken care of; in the summer months the smell was Unbearable, we could barely even be outside it smelt so badly.
There is little to no sound proofing between the upstairs and downstairs units or really even the walls. We made at least 20 complaints about the upstairs neighbors. Amy Did try her hardest with trying to help with the noise, but it got to the point where we just stopped the complaints and tried to bare living without peace / quiet. (Screaming, yelling, kids & adults stomping sometimes until 2am, throwing things. Etc)
Two units abandoned their apartments the one year we were there, and several others tenants told us they're trying to move out, too because of this company. When property pro took over the building we were told several improvements were going to be made. The grounds would be fixed, the parking lot would be redone, the door locks would be updated, etc. The only thing that got "fixed" was a Tiny retaining wall, which the company who did the wall threw the old stone back behind the complex and left all their trash. They painted one building, that was All that was done between July 2021 and March 2022.
We moved out a month Early just to get away from this complex (we did pay out the lease to receive security deposit). It took 25 days to receive our security deposit back, after tons of e-mails and getting a lot of run arounds. If we didn't email, we probably wouldn't of received it back. It took Amy a lot of hard work to get it to us, so we highly appreciate her.
Our original property manager, Madelynn rarely got back to us and when she did it was after several emails requesting an update. We were then told at the end she was no longer even a property manager.
The woman who gave us our end of lease walk through inspection (she had been there 1 week) told us basically how unorganized the entire company is (didn't have proper inspection forms, didn't have proper people to do walk through inspections, etc) only to find out she left very shortly after we met her.
Snow removal never happened. They would send e-mails from "donotreply" email adresses basically starting it's unsafe for staff to go plow or shovel and will do snow removal when more safe, only to Never show up. The walkways were extremely dangerous with no snow removal, ice removal, plowing or etc.
Unless you want to overpay for a slum under a bad company, I would never rent here. Our rent was $1,075/month for an around 800sq ft apartment, listed now for $1,200. Extremely over charged rent, with loud upstairs neighbors and very bad management.
Photos of property.