Great customer service. The 2 ladies at front desk this evening was extremely nice. I went in to get checked out for poison ivy and It went the fastest I ever had the experience. Great people working there. read more

Pay $200 to go to a doctor to get seen about an issue with muscle pain or a rotator cuff issue and was told to take Tylenol was in and out within 30 minutes and was told to return back to work with restrictions of lifting up to 20 pounds only but would not put on the doctors note that I have restrictions. I feel like I'm at loss of $200 now and still have a messed up shoulder and was just told to take over-the-counter ibuprofen for the pain worst experience of my life and will never return back to this fast med location read more

Aweful. Booked an appointment for a sick kid, waited 2 hours and still hadnt called us so we left and went elsewhere. I booked an appointment for a reason, no one wants to sit and wait HOURS with a sick child in a waiting room, its the worst. read more

FASTmed is NOT fast. I made an appointment and waited for over 2 hours. The doctor was nice but the wait was just ridiculous. They didn't seem busy as there was only one other person in the waiting room and no communication was given regarding how long I would be waiting or I wouldn't have stayed. I would have left but they had me pay prior to being seen. read more

I came in today and couldn't walk because I messed up my ankle. They provided my husband with a wheelchair so I could easily get into the building. During our wait we were also given water as well. I truly enjoyed the staff and how they took the time to care for me. read more

FastMed Urgent Care - Urgent Care Near Me - Concord, North Carolina

What's the point of setting appointments? I'm being serious. Scheduled an appointment yesterday 7-26-22 for today 7-27-22 and the appointment time was 3:45 and here it is 4:46 and haven't been seen yet. Absolutely unprofessional you allow yourselves to get this backed up. I see judging from other reviews this is an ongoing issue that has NEVER been resolved. It's pathetic. I urge anyone who is thinking of going here to think again. Save yourself time and go somewhere else. This place needs to get their sh*t together and be more organized. It's really pathetic. It's almost 5:30 and still waiting......NEVER AGAIN! This place should be called SLOWMED. Worst urgent care I have ever been, They are just as slow if not slower than ER. SMH read more

Slow, uncaring, rude, and they have you fill out the same information multiple times, paper and digital copies. I always get sent to various FastMeds because of work and they never have the TVs turned on. The staff at this location openly ridicules the people waiting in the lobby. Contradictory signs in the lobby. Signs that do not apply. This location is managed by a complete moron. Holes in the lobby walls and a disgusting front door is proof that the manager/owner of this location has zero care towards the business. Appearances matter, a lot. They are proudly displaying expired accreditation on the walls! read more

FastMed Urgent Care - A very old and expired accreditation. This is their level of care. - Urgent Care Near Me - Concord, North Carolina

Made an appointment on line for Thanksgiving Friday. Waited about an hour. Given X-ray and sent home with a stronger anti-biotic. Followed up by text on reading of Xray. Marginal pneumonia. Happy with ease of experience. read more

The wait is ridiculous even with an appt. The older Receptionist is very rude and extremely Slow. Spends most of her time chit-chatting and drinking her Starbucks. Clearly not a people person. Half hour to check in when everything was done on line And had a bar code to scan but she said she didn't want to see it. Just had knee surgery had me get up and down multiple times than told me to wait in the car. read more

PLEASE DO NOT COME HERE THEY OPENED THE DOOR AT 8:15 AND SAID THAT THEY HAD TO WAIT ON PROVIDER TO OPEN THE BUILDING. This place is very unprofessional and I feel that they need to open the doors on time even if provider is not there. I have worked in healthcare for many years via urgent care and that should not be policy. read more

This has been the worst experience I've ever had. NCBCBS, The BBB, and Jim Moffett need to be made aware of how poorly run the facility at 391 George W Liked Pkwy NE Concord, NC 28027 is. I was sent here for a DOT Physical and waited over 3 hours. I returned later that evening and waited another hour only to be denied until a CSAC could verify it was safe for me to drive?! I've NEVER failed a test, been arrested, or had ANY drug or alcohol offenses in my life! Information was researched from chart claiming I was "no longer using CBD" which gave said provider cause to investigate that I wasn't using drugs? This is a GROSS ABUSE OF POWER. It's an overreach to the fullest extent. I've never been denied or had to have this done except for one PA assistant Leena Koshy who at this point clearly has a vendetta against me. I have provided the note from my doctor who, himself thinks this is atrocious and they still haven't passed me because the provider is "in with a patient" since 8:15am this morning, it is currently 5:25pm. This facility and its providers NEED TO BE INVESTIGATED. They are now toying with people's livelihoods and aren't even registered doctors!!! They are PAs!!! read more

I wish I could give this place no stars that's how terrible the service is here . I had to wait 4 hours to be seen this is unacceptable ! if you do not have to come here please don't.. & to make matters worse theres a (KAREN) at the front desk and very nasty to people who don't look or have the same color skin as her . NEVER AGAIN I WOULD NEVER RECOMMEND ! read more

Don't ever come here!! They didn't open the doors until 8:15 even though it says on the door that they open at 8. I had an appointment for 8:15 and it's been 30 minutes past that and I still haven't been seen. They have a sign at the front desk that says only one doctor working but I've seen 3 in the back!! Oh and the ladies at the front desk are not very personable. read more

Unbelievable. No appointment necessary clearly stated on the door. The time is 7:37p. No one waiting in the lobby. The hours on door are open until 8pm. They would not see me because I did not have an appointment. Corporate will be hearing about this. read more

FastMed Urgent Care - No signage indicating appointment required. - Urgent Care Near Me - Concord, North Carolina

If you're needing a DOT Physical avoid this place at all costs. The doctor will make you jump through as many hoops as she can in order for you to pass. I had went to the doctor for an EKG awhile back because of irregular heart beat due to excessive exercise but all the tests came back normal. Even with the normal test results and access to all my information she still wanted me to get signed documentation from the doctor. Why do you need signed documentation when the results are right there in front of you? Needless to say I need to pass my DOT Physical to make a living and feed my family and to deal with a doctor that seems to show no consideration whatsoever towards that is the last thing me or anybody else needs. Oh and by the way she wore a "Surgical" mask for a routine physical, so that should show you the intelligence/mindset this woman had. read more

Echo what other reviewers have said about timing. Came 15 minutes early, but still had to wait an hour-and-a-half to be seen. Hard to see the point of having an appointment. But the staff were friendly and helpful, so disagree with other reviewers about that part. They just need to sort out their staffing issues so the appointment time bears some resemblance to reality. read more

This hellhole deserves a zero rating. The staff here, particularly reception(terrible attitude & service) are horrendously incompetent. Refused to properly process insurance which covers this facility, & forced self pay with much verbal & nonverbal aggression. The so-called "health care" is a combination of incredibly subpar to nonexistent, depending on your condition. I wouldn't send an animal to this poor excuse for a medical establishment. They care more about their money & papers, than they do all the suffering human beings seeking medical services. There aren't even enough chairs. I had to stand whilst ill, holding my bag & heavy water bottle in my carpal tunnel syndrome hands(wasn't there to be seen for those), for hours, despite having made an appointment the day before! Due to being exposed to all the coughing people closely jammed together on one small side of the receiving area, I am now far more ill than I was when I went for medical assistance. There was zero opportunity for practice of social distancing in the miniscule, overcrowded seating area. I'll be contacting all the appropriate authorities and making thorough reports on my experiences & observations at this human chop shop money grabbing hut of ignorant jerks who obviously have no genuine interest nor dedication to helping human beings in need. They're just present for the paycheck. I will make it my personal mission to see this location and its staff closed & sanctioned. Don't you dare send one of your corporate formulated responses. You disgust me. You people don't deserve to conduct any manner of business in health care. read more

Rude staff! You fill up a ton of paperwork even after checking in online! Wait time is absolutely ridiculous! Avoid like the plague.

Horrible customer service. You walk in and they make you wanna turn around and walk out. The young girl at the front is rude as hell. Barely gives u time of day. Horrible horrible horrible. You wanna go to the doctors when ur sick to help feel better. They make u feel worse. I'd rather suffer then go here. read more

Where I come from, words mean things. So when the website says you can e-register here to skip the line in the waiting room, I expect that to be the case. If FastMed isn't going to uphold what the website says, it should delete the wording from its website. Showing up an hour early with a sick child isn't fun. Neither is watching people be seen that showed up after you. read more

Why mislead people that online check-in saves time, after setting an appointment everyone was served as they arrived...the.... unpleasant receptionist claims our insurance was invalid..I paid cash.., only one medical issue treated, others ignored..went to pharmacy, new insurance was available and paid for script...waste of time, no true care, incompetence read more

I hope your news isn't too urgent. Raced over after child's game. Visibly injured! Lights off before closing. Told "we don't have any appointments." You're urgent care! So BELIEVE ALL of the poor reviews. Spot on. Thanks for nothing. OrthoCarolina to the rescue. read more

Total lack of customer service. I am not sure if the staff are trained in this aspect. They are also quite slow at getting things done. There were only about 10 patients, most were getting drug tests, but the wait is an hour and a half. They may be at a total lack of training at this location. It is sad to see so many bad reviews. Other locations are miles better than this one. Corporate needs to take the time to fix the issues here. read more

unbelievabley horrible! dont go!!! soooo rude and uncaring, and treat you like you are bothering them. the place is completely unkept and bathroom is like a filthy service station!!! read more

This place is completely unprofessional. The people checking you in are not taking back patients in the correct order or processing paperwork correctly. They make you come back up and process paperwork after you have checked in. This led to multiple people getting called back before me. Someone who came in one hour after me got called back after 15 minutes of being here. When you ask the wait time they just say "whenever the paper gets back there". They also claimed I was "next" and then proceeded to call back other patients. Please go to a different urgent care. read more

"Checked in" online only to arrive at my appointment time and have to wait 30 minutes to check in again? There are multiple people in the lobby not wearing masks properly so if I'm not sick before I'm definitely sick now. An hour after my appointment time and still not seen. No point in checking in online if this is what it gets you. read more

Not sure why this company offers appointments or virtual check ins. They do not respect the time of any of it's patient's . Then they give excuses like the care provider is backed up from earlier, so why except appointments or why not say we're not accepting any more walk-ins. I'm at a loss because the network my companies with only uses this fast med. It's very disheartening to be in pain and deal with extremely long wait times! If the choice was mine I wouldn't be back! read more

Scheduled an appt for our sons sports medical @ 6 p.m. and waited until 7:50 before we were call in No reason to make an appt they do not honor it at all. The staff was nice though and respectful. read more

Got here shortly after the clinic opened and I've now been waiting 2.5 hours to be seen! Didn't know about the online check-in, as I'm new to this area. I've been skipped 4 times by others who checked in online. I've read complaints on here from online check-iners but from someone who didn't even know about it, this process is a nightmare. First come first serve is best unless someone is bleeding to death and then, well, they should be going to the ER!! read more

I made an appointment and had to wait an hour past my appointment time. The lobby was empty. Very inefficient. People who came in after me got to go before me. read more

The staff is extremely rude and I'm not sure why appointmen options are available when they can adhere to them.

Made an appointment and still waited almost two hours. Then was told that appointments were not really appointments. Then when I did get put in a room my wife and I got attitude from a nurse and how they had a lot of urgent care patient. I guess I was not one. This is the last time I will visit this location read more

showed up at 8am when the "opened" to get looked at for chest pain. waited half an hour and still not open. this place is awful and needs to shut down. read more

I was a walk-in, I showed up at 2pm on a Monday 10/30/2017. I had to wait 3.5 hours to be seen while I suffered in the waiting room. They had only one doctor working there from another clinic. The waiting time was unbelievable. Staff was flustered and unsympathetic rushing me through. Doctor seemed overwhelmed and over worked. Once the doctor finally came in she rushed me out of there, was sympathetic and basically said oh well it has to heal on its own. I will definitely never becoming back because 3.5-4hours is insane for urgent care. read more

went online and reserved a time for 7pm for my child's sports physical. show up at 6:30 the day of the appointment to a sign in the door saying they are temporarily closed...no email, no phone call, no nothing. I can handle longer wait times, and understand just bc I schedule for 7 it may be later due to what was before me....but to shut your office for the day and not communicate to someone is ridiculous read more

I should have checked the reviews before visiting, the check in process is dumb. First you create a Mychart account provide all of you information, meds, insurance, etc. Then when you check in you fill out a sign sheet then you do another echeck in with a tablet. Then you wait. Waiting is not a huge problem if you are a walk in but if you have an appointment then you should be given priority. This place sucks read more

I was a walk-in and I was seen by Tyler Bradley, PA-C at this office. The entire office staff was very pleasant. I received great care and I would come back to this location if I ever needed to again. I highly recommend this office. read more

I went to this location for an employment drug screening. While I was waiting on my test I was sitting close enough to check in to hear several other people check in for employment drug screenings as well. While 7 or 8 of us were waiting on our screenings a man came in obviously very sick, coughing nonstop and asked for a Covid test. They had him wait in the same area as all of us healthy people coughing nonstop for an hour. If I didn't need this test for my job I would have left immediately. I was tested twice for Covid at other Urgent care centers and at both places I waited in my car to be tested for the safety of other patients. I was shocked that this health care facility showed a complete disregard for the health and safety of their patient's by having all of us healthy people in the waiting room with this extremely sick possibly covid positive man. Don't go there, it is not safe. read more

First, if I would give zero stars, I would. Receptionists were extraordinarily rude and unprofessional. They were condescending and belittled patients, on the phone and in person, and talked badly about coworkers and the company, loudly, in front of a waiting room full of patients. They also failed to sanitize anything being touched and reused, including clipboards, iPads, chairs, handles, etc. and only enforced mask rules with certain people. Finally, the check in process online is 1000% moot since you have to redo everything in office. read more

Terrible customer service, poor communication, they literally have the worse front desk clerks and you can't get a honest answer, I called one day to get my results from Covid and they said they didn't had any info due to labcorp having the results, called next day and they told me I could pick up my results like they don't want to deal with you so they will tell you anything to get you out of their hair! Worst place never again stepping into it. Stressing read more