I love this service. They are there when you need them and the nurses that were assigned to me were…read morewonderful. I can't say enough good things. Highly recommend when you need that attentive care.

Very good company. They were real flexible with me and my last minute changes. Taylor was a great…read morehelp

If you are looking for a home for a loved one, we have found Windsor Gardens to be that place. Our…read morefather suffered a massive stroke almost 2 years ago and has been a resident at Windsor since he left the hospital. The staff, especially his nurse Alex and the admissions director Tania have been extremely kind and patient with my siblings and I. They were also very communicative though the pandemic while we were unable to see him in person. Tania has been super helpful since the beginning, and we  have been grateful to her and the rest of the staff at Windsor Gardens for their care for our dad. His speech therapist Tatiana has been super accommodating and all of the staff has just been so nice and helpful throughout this process.

the nursing staff left me in my own waste for three hours every day i was there. except one day,…read morethey left me for five. avoid this place

On multiple occasions, I've asked simple questions regarding my family members well-being or care…read moreroutine and have been met with rudeness, dismissiveness, or even raised voices. Most recently, I was spoken to in a tone that felt condescending and unprofessional, which was upsetting and completely uncalled for. I fully understand that this is a high-stress environment, and I always try to be respectful in my interactions. However, I believe every family deserves to be treated with courtesy and dignity--especially when advocating for a loved one's care.

Four years ago, my mother passed away alone at Alcott Rehabilitation Hospital during the COVID-19…read morepandemic. On the morning she died, around seven a.m., I had a vivid dream where my mother warmly embraced me. Feeling something was wrong, I immediately called the hospital to ask about her condition. They told me only that she wasn't doing well, giving no details. It wasn't until around two-thirty that afternoon that the hospital called me back, saying she was close to death and urging me to come quickly. When I arrived, I was devastated to find my mother had already passed away hours earlier. Her body was cold and discolored -- she had clearly died that morning, the same time I had the dream -- but the hospital lied about the timing. The staff's cold and indifferent behavior added to my grief. I was forced to wear full protective gear just to see her, and a nurse coldly asked, "When will you remove the body? We can't keep it here long," showing a shocking lack of respect. Later, after I shared my experience publicly, the hospital director apologized, but then personally threatened me, saying that if I ever posted a similar review again, their Regal team would come after me. Alcott Rehabilitation Hospital failed in both care and compassion. Their negligence and callousness caused our family unnecessary pain. If you truly love your parents or loved ones, never entrust them to such a hospital -- a place that treats people like this is no place for a human being. I share this story to warn others and demand accountability. Families deserve honesty, empathy, and respect -- all of which were sadly missing here. ************************************ Update (in response to the facility's public reply): After I posted this review, the facility left the message asking me to contact them privately. Let me be clear -- I have no desire to speak with you privately. Everything I experienced is written right here. If you truly cared about accountability and compassion, you would've acted when it mattered -- when my mother was alive, when she was dying alone, and when I needed answers. And if your plan is to do what you did last time -- pretend to apologize just to lure me into the facility, sit me down alone in a quiet room, and then threaten me with "your legal team coming after me" if I ever speak up again -- don't bother. That experience was terrifying and deeply disturbing, and I haven't forgotten it. I will not have any private discussions with you now or in the future. I'm simply telling the truth about what happened, and I won't be silenced by fear or intimidation.

This company honestly cares about clients and has wonderful caregivers. They took great care of my…read moremom for the last couple years of her life. Forever grateful.

I have to say that whatever the needs were for my cousin, A Better Way was more than accommodating…read more The care their caregivers gave to my cousin was outstanding, comforting and efficient. The billing was simple, and straightforward. The caregivers IMO went beyond the call of duty!

Everyone here is amazing. My family made the tough decision to have my grandfather with late stage…read moreAlzheimer's taken care of at this facility. We were wary about whether grandpa would be well cared for in someone else's hands. Any worries we had went away immediately. To keep things short: The facilities at Olympia are clean, and some parts are even newly renovated. Laundry is done every day. The meals are catered to my Korean grandfather's tastes, and they offer a variety so that patients won't get tired of eating the same meals. The assistants and nurses here help dress, bathe, and assist my grandfather to the bathroom. They are so compassionate and are so helpful to the family of the patients. There are activities and events for the patients to enjoy community. I could keep going. We made the best decision to go with Olympia. Here, my grandpa can be looked after and recover Thank you

Inadequate care at this facility. They say "yes" but things…read moreare not resolved. The staff just walks around act like they are working but that's all

Don't let your loved ones stay here. In my visits to my mom I witnessed filth everywhere, including…read moresoiled rags, dead bugs, filthy vents, trash on the floor, along with the employees ignoring patients crying for help, aggressive nurses yelling at patients to "shut up" when they ask for their breathing treatments or mediations, as well as employees going into peoples personal items and stealing money.

My motherinlaw was being moved out of the hospital, and our healthcare provider (Kaiser) was giving…read moreus less than a day to choose a facility to move her to. We choose Montecito precisely because of the reviews on yelp, so i understand how important these reviews are. There is a Kaiser doctor and Kaiser case manager permanently assigned to this facility. For those with Kaiser - this is a very big deal. They helped coordinate my MIL's care with the rest of her healthcare team; and when she needed to go to the hospital for a doctor's visit, an mri, or other procedure, they arranged the transportation. The facility itself is in the middle of getting a new paint job. I think this will help with the ambiance. There is a heaviness that weighs you down when you are here, and we left before the paint job was completed, but in general, the facility is clean. The room assigned for actual physical and occupational therapy is too small for the amount of equipment and the number of patients who use it at the same time. A room will have multiple patients in it, and the bed you get is shielded for privacy by curtains that they pull around your area. Each patient gets a tv by the side of their bed, a beside table, and a small welcome package that includes no-slip socks and a toothbrush. The food they cook is prepared onsite. It's not a michellin star'd restaurant, but kudos to their chefs/cooks who prepare these meals for all the patients because i think it meets it's basic need. The staff at Montecito were mostly friendly and competent; but Montecito is ***extremely*** short-staffed. ** This is the largest basis for my loss of stars in this review.** There is a hierarchy to the nurses, and the ones at the bottom, it seems, are those who have the most patient interaction. They are the ones who do all the grunt work - they make the patients' bed, they bring their food, they help patients to the bathroom, they clean up patients... Maybe the facility spreads these employees too thin, but there were multiple instances where my MIL, or other people in her ward, would call for help because they needed to go to the bathroom or be changed, and an hour would pass without help. I am not kidding. It really gets to me how many times this happened. You can walk out of the ward to ask for help, and there are a bunch of i guess higher-level, higher paid, nurses sitting around the Nurse's Station just chatting. And they just tell you that they'll send someone over. One especially upsetting incident happened when i came by and i found my mil sitting in her wheelchair by the bed. She'd been wheeled in from her physical therapy, and had been left there for almost an hour. She really needed to go to the bathroom, and ended up puking on herself because her stomach was so upset. My mil finally got to the bathroom, got cleaned up, and got settled in bed, but i can't begin to share how upsetting this whole experience was. And no- i didn't complain because i don't know what kind of retaliation my mil might have gotten. I'm uncertain if other facilities have better staffing or if this is a problem with all such facilities at this price point. But my point is that we were unaware what to expect. I hope that this review sheds some light and helps you.

My mom has been here for four months. She is leaving to go to assisted living today. I can't say…read moreenough good things about this facility. My Mom was treated so well by every single person. They are professional, attentive amd very kind. Judy in Social Services and her co worker went above and beyond dealing with all the red tape to transfer to assisted living.. Judy is the best. It's a clean facility, caring and skilled caretakers and if we ever need to visit skilled nursing again I will bring my mom or anyone here. Truly, Anna

Good rehab! The staff is informative and communicates directly . I feel like I would recommend this…read moreplace

Avoid this place at all costs. Crystal, the admissions coordinator, was beyond rude and…read moreunprofessional. The other person working with Crystal, Ed Hahn, gave me completely misleading information that led to another few days wasted on a patient who does not have much time to waste. One said the patient was accepted, the other said he was rejected. They need to start speaking with one another, get their stories straight, and coordinate internally so they don't give people misleading information. They also need to be empathetic to people whose relatives are sick, rather than give attitude over the phone for no reason. Do yourselves a favor and find another place for your relatives if you care for them.

I was there for less than 24 hours for rehabilitation, PT. It was dirty, disgusting and a place ppl…read morego to die. I'm nearly 66 yrs very young and had to call my son to call them to immediately get me removed back to Cedar Sinai Hospital. They didn't have my necessary meds, including and most importantly, my heart meds. They treated me like all the other poor patients stuck there, probably no family to either not willing to get them removed or perhaps they have no family. I'll be reporting them to the Obsbugman organization for nursing home care and all other organizations. It's deplorable. Best thing I can say is the food looked delicious however I refused food. No call light for buses or phones for patients without cell phones. An elderly woman was put in my room while they were working on the A:C in hers. She was trying to get help for over 2 hours, so I finally screamed help for her. They replied to her needs like I heard them reply to all of us. " Now dear, you're fine. Calm down. The young Physical therapist that came in was a doll. He tried to help me with my request. That was to get me the fuck out of there. My cell was nearly dead as my charger mysteriously disappeared. Thank god I had about a min left to call my son hysterically crying telling him that they won't let me go. His phone call was the only reason transport came within about 3 hours to get me out. I heard whomever took the call say to ? In the hallway, " what do we do? Her son just called and reined holy hell down on us if she's not transported out immediately!" Their 3 hours was immediately and I was completely and mentally exhausted & sickened by that short experience for days! And it takes so much to put me in that mindset, that I've actually never been in before! Don't put a loved one there for any reason unless you truly hate them and don't give a shot about where you put them. Zero Stars

In four years, fully one in five Americans will be 65 or older. With 70 percent of the populous…read moredissatisfied with our healthcare system (and rightfully so), finding facilities to help patients recover after illness or injury is difficult. Kennedy Care Center is not perfect. But, compared with other so-called acute care centers it's an oasis in a dry desert. The staff is genuinely concerned about patients well being. I know. I'm a patient. From management down the staff ladder, the employees make every effort to insure safety first, and satisfaction second. Ask to take a tour. You'll see...

There appears to be a serious management issue affecting nursing staff at the Center. I've heard…read morerepeated concerns about an extremely hostile and stressful environment created by the person overseeing nurses. Staff reportedly feel afraid to speak up, morale is very low, and many employees are leaving or really consider leaving because of how they're treated. Leadership should seriously look into this situation

This was an excellent location. The grounds are beautiful, and the staff were very personable and…read moreattentive. Each room has a window or sliding glass door onto a private patio.

They are supposed to be a place of god instead they are false of any help or compassion. We tried…read moreto get my grandmother admitted here but was rejected because she was too sick for them to handle. They lied and said they were full instead of helping her. So instead they want to take the easy route and care for young people that are not acute. Pathetic and sad. May god forgive them. Horrible staff and administration needs to be more compassionate and get a more acute facility.