This location is very convenient for me. The gas prices seem to be competitive. Being a rewards…read moremember earns you a 5 cent discount per gallon. I like to go here for their $5 car wash. Some other Luke locations charge $10 for a car wash. It can sometimes be difficult to leave if you are heading west on route 30, since you have to cut across a few lanes of traffic to get to the turning lane when heading north on Cline Ave.

good car wash at 5.00 and decent gas discount and thanks for the birthday donut and drinkread more

We brought our vehicle in for a control arm repair and alignment and agreed on a total price…read more During the process, there was a serious lack of communication and professionalism. At one point, our vehicle was taken off-site without our knowledge or permission and was in the owner's possession for approximately four hours. (Since 3:22pm) During that time, it was driven to another town and made multiple stops, including his second business (a spa), his home, and other locations. We were never informed that our vehicle would be leaving the shop at all. We understand short test drives are normal, but extended off-site use like this without communication is not appropriate. Using a customer's vehicle in this way also raises liability concerns and is not something we were comfortable with. We only became aware of this because we were receiving alerts from the vehicle's tracking. After attempting to call and getting no answer, we became concerned and drove out to locate the car ourselves.(7pm) When we arrived, we found the owner at his other business (a spa), where he had clearly been for some time, while our vehicle remained there off-site. We had to confront him there in person. During that conversation, we were told the alignment was not finished and still needed to be "fine-tuned," and that he planned to take the vehicle to his home later that night to work on it in his "nicer garage" and have it ready by morning. None of this had been communicated beforehand. We then had him return the vehicle to his shop in Elwood and followed him back. Once we arrived, he stated the vehicle was "driving good" and finished, directly contradicting what we had just been told minutes earlier.(8pm) Morning We asked for documentation or a printout of the alignment (standard practice), but none was provided. After picking up the vehicle, it was clear something was not right. The steering wheel was off-center (tilted to the right while driving straight), and when centered, the car pulled to the left. There was also noticeable vibration, and the lane assist system struggled to keep the vehicle centered something that did not occur prior to the repair. When we raised concerns, we were told that getting the vehicle aligned elsewhere would be a waste of money and that this is how he aligns vehicles. This was not accurate for a newer vehicle like ours. We took the vehicle to another shop for inspection. They confirmed the alignment was off and had to readjust the components that were worked on, as well as perform a proper 4-wheel alignment to correct the issue. We also noticed fresh oil residue on the front of the vehicle and on the plastic after pickup, despite no work being requested involving the engine. This was never mentioned to us and very concerning. It was also concerning that the vehicle was driven a significant distance while the alignment was known to be incomplete, which can cause additional wear and safety issues. Modern vehicles, especially newer models like ours, require a precise 4-wheel alignment using proper equipment. These systems are tied to steering sensors and driver-assist features and cannot be accurately "fine-tuned" by feel alone. If the proper equipment was not available, that should have been communicated. We would have had no issue taking the vehicle elsewhere or having it sent to a proper alignment shop. We were willing to pay for the repair itself and ultimately reached a reduced agreement, but the lack of communication, inconsistent explanations, and incomplete alignment left us without confidence in the work. We dropped the vehicle off on March 16 and did not recover it until March 20. Had it inspected by an alignment shop on March 21. This was a very disappointing experience. We had hoped to support a local small business and continue bringing our vehicles here, but unfortunately this situation did not build that level of trust. I would strongly recommend clear communication, proper documentation, and using appropriate equipment especially when working on newer vehicles.

Traveling north on Rt. 53, my low tire icon lit up on my dash. I pulled into a repair shop and…read moreasked for help. The auto shop was busy and a man named Sam took care of me immediately. Being 92 years old, I received excellent service and was very thankful. Sam did a great job. Larry

I brought my car in with a power steering leak. I was told it needed both a pressure hose and a…read morenew power steering pump. I'm giving them the benefit of the doubt that both of these parts were causing the leak, although I remain a somewhat skeptical. I was charged 1.00 (hours labor) for the pump and 1.40 for the pressure hose. In other words, 2.40 hours to replace both. This is a good example of the dirty little secret that exists in this type of business. Although these separate hourly estimates might be pretty accurate in a "start from scratch" situation, when the two procedures are combined, which they were in my case, the overall job takes considerably less time. It's a blatant overcharge and although not illegal, it is unethical. I will not be returning and cannot recommend this business.

I've taken my car there on several occasions, not for the same thing, I just have an older car. The…read morerepairs were always done on or before expected and the price is always responsible.

I ran over a curb right outside of this shop, resulting in a flat tire. When I looked up, I could…read morenot believe that there was a tire shop right next to me. I walked inside and told them what happened and asked if they could help. They said "of course". They did not have a replacement tire in the size needed. They said that they would put on my spare, which they did promptly. When I asked to pay, my guy said "Why? What did we do? Happy to help." I was blown away. I could not recommend this location more highly. (Sorry that I do not know the name of the guy who helped.)

Embarrassingly Incompetent…read more Belle Tire managed to do the unthinkable: they called me to say they didn't know how to jack up my car. That's right -- a tire shop admitting they don't know how to lift a car. Absolutely embarrassing. After I did the research and provided them with the steps, they then told me they couldn't mount my tires because they're low profile. These are the same type of tires I've had mounted countless times elsewhere with zero issue. I've spent the entire day arguing with them over basic work that any competent shop can handle. If you drive anything nicer than a minivan, do yourself a favor and go literally anywhere else. I'm taking my car to their Discount Tire across the street, a shop that actually knows how to do the simplest part of their job. Belle Tire should be ashamed to call themselves an automotive repair shop.