Love going here to get my mani/pedi done at a quick service. On days they aren't busy, they will…read moreaccommodate you and even offer you a drink while you get your service done. Got my nails and lashes done here. Although the lashes weren't as "great" as I wanted them to be. Very clean and subtle environment to be at.

Perfect work, friendly staff, fair prices,, nice & clean place., free wi fi.. Yes I recommend this…read moreplace.

Okay, so my husband got this for me for Mother's Day. Let me say this place is so professional and…read moreaccommodating! I had an amazing experience! The massage was exceptional ! I had never been so relaxed, and the facial was amazing!!! Gosh I would so go again!!! ONLY THING, I did not enjoy much of the manicure i received. The woman was lovely we had a good conversation, but the manicure itself wasn't good. She had just started and had trouble with the manicure itself... I just expected more for the package I received. Other than that wonderful!!! I'd definitely come again for the massage and facial!

I have been to this spa a few times before and actually had enjoyed it in the past, but this last…read moretime was truly a display of this spas lack of professionalism. 1)Firstly, I had a gift card to use and tried to find their services on-line to no avail. Later, I found out this was because their web-site was being re-done. This was weeks ago, and web site was still not up and running to date! 2) couldn't find their phone number either, so went thru the hotel to get it. These aren't that big of a deal, but I wish I'd heeded it as a warning sign for things to come. I was trying to book services for myself and for a girlfriend of mine visiting from out of town, and bc we had no services to look at, we did so on the phone not really knowing what was all entailed. The girl on the phone was not great help either as she seemed disinterested or annoyed that I didn't know what I wanted to do. Hard to know what to book for when I don't know what you offer! ;) 3) So we finally booked services a WEEK prior to the appt and got a phone call the night before ( around 8pm, which I thought was a little odd being so late) to confirm our 2 pm appt the next day, which is fine, all good. We had planned a day around the services as a girls day out. I am a mother of a toddler and NEVER get to go out and be spoiled. My husband is a stage four melanoma fighter and needless to say I am frazzled and was in great need of some pampering. 4) the day of our services I get a phone call at NOON saying that we need to come in at 1pm as they had a "scheduling issue". So we had an hour to hustle and get there meaning we had to forgo all our other plans ( lunch, etc). 5) NO APOLOGY was given- (and that's the big one for me...) 6) BUT attitude WAS given to me in strides the minute they sensed my unhappiness about the situation, like it was somehow my fault that THEY screwed up. 7) it screwed up our WHOLE day and my one and only chance to get some pampering as we wEre going to go to lunch first then go to the spa. Now we had to eat and run just to get there in time. Once we got there, I had calmed down enough to try to enjoy the massage, but found out because I was sneezing they wouldn't give me a massage that day. I understand that part ( as they were worried I was contagious and I am a germ freak myself) but how they handled the situation AFTER that was also poor in my opinion. 8) They were highly unsympathetic and told me to come back another day and/or to give my gift card to someone else. I live 3000 miles away from anyone I know, I am basically by myself and don't get these opportunities like normal people do. They also said I could spend the 110$ gift card on THEIR beauty products ( how nice for them!) as they don't offer refunds. I am not really inclined to want to come back after the way they treated us today and would like my money refunded back to my brother who gave me the gift card as a birthday present and as a way for me to de-stress due to all the major stressors in my life right now. 9) I should also mention that they kept calling my friends house to make this change in appts even tho she was staying with me at my house for her vacation. She lives in CANADA and her husband had told them several times NOT to call that number to get a hold of her in the previous days, but rather to call my number here in Beaumont to confirm these appointments! Someone sure doesn't know what they are doing at Getaway Spa! In summary, the Getaway Spa only added much much more stress and took away my one opportunity to have a nice day out! They could have rectified the situation if they had only apologized for their screw up and didn't give me attitude like it was my fault. I am quite reasonable and understand how horrible the customer service industry can be as I worked several years in it, but this was truly a big mess up on their end! And after finding out they wouldn't massage me bc they feared I had a head cold (it could have just been allergies, but I get their point of view on that issue) and hearing of my predicament they could/should have just given my brother a refund! What a waste! TERRIBLE CUSTOMER SERVICE!! And this was the MANAGER of the spa that I was dealing with! Save your money for somewhere else as they don't have it together at this place!

I am new to the area and gave this place a try because it was right done the road... so glad I did!…read morePerfect shape and colors! Exactly what I wanted and the service was fast and friendly! Price is very fair as well! I will be back :)

Visiting Port Arthur & came here with my boyfriend! Loved the place, they women are very nice and…read moredo great nails! Also got a pedicure and really enjoyed it! Highly recommend. Also very reasonable prices! $25 for a pedicure & $35 for a full set with powder.