I rarely leave negative reviews; however, my recent experience at Riverton Jewelers was…read moredisappointing and warrants sharing. I initially visited the store to have a ring resized. While waiting, I browsed their jewelry and tried on a ring priced at $259.00 (10k gold, per the owner at that time). I liked the ring but decided to think it over. Two days later, I returned to the store ready to purchase. I tried on the same ring again, confirmed that I wanted it, and stated that I was prepared to buy it at the listed price of $259.00, which was still clearly displayed on the tag. At that point, the owner checked her iPad and phone and then told me, "The best I can do is $329.00. The price of gold went up." I questioned how the price could increase by $70 in just two days--especially when the price tag still reflected $259.00 and I had been quoted that same price during my prior visit. I asked if the store would honor the posted price since I was ready to purchase immediately. She refused, stating she would "lose money" and said she would instead send the ring back to the manufacturer. The ring was then tossed aside rather than returned to the display case. In my opinion, this was poor customer service. I was willing and prepared to purchase the ring at the clearly marked price, but I was not comfortable paying an unposted amount that contradicted the displayed price. This experience left a very negative impression. Had this situation been handled differently, they would have earned a loyal customer, as I frequently purchase gold jewelry. Unfortunately, due to how this was handled, I will not be returning.

Forget all your preconceived notions about Rivertowne Commons Shopping Center. This establishment…read morehas been in the game close to 20 years! This jewelry store not only sells fine jewelry and various watch bands, but can repair watches like no other. I had 2 DEISEL watches that needed new batteries and one needed repair. I went to uber popular Batteries Plus first. They did not have the tools to remove the original batteries. Next I tried a well established jeweler in Alexandria. They could open the watches but couldn't get one of them to work. I took that same watch to Rivertowne Jewelers and they looked at the watch repair as light work. They repaired it then held it for observation a day or two. Most repairs can be made while you wait and fees are competitive. Be advised: Security is high. You must be buzzed in and out and security cameras are prominent.

Needed batteries replaced in 6 watches I contacted all the Jewelers located in Iverson Mall for…read morequotes he was the best he have me a range which was like the others but the others kept raising the price after I was describing the types of watches I had. I went to King to see if his story was going to change he did all my watches for the same price each at the reasonable rate and he did all of them in 5 mins. He has all my Jewelry business. I highly recommed him.

I love Karps Jewelers!!!! the man who owns it and runs it is an old Chinese man who is very good at…read morewhat he does he is very thorough and gets everything done properly in a timely manner I've been coming here for 20 years now and we have a great business relationship that is unique and hard to find

Excellent customer service. Bought in several repairs. There very quick straight to business and…read morevery understanding to all my jewelry needs. There prices were alot lower compared to everyone else's in the region. While I was waiting, I had decided to purchase this beautiful chain for a excellent deal.

I am glad that I found this local gem. I had a bracelet repaired and I look forward to taking…read moreadditional items there.

They moved! I found the new location and it's great. It was good to see the Today's Cargo crew…read moreagain after a few years. They had just what I needed.

They are absolutely amazing! Brought my wife's wedding ring in to be resized and change out the…read morediamond for a bigger one. The staff were extremely friendly and knowledgeable. The work itself was done to perfection and did not take long at all. I would highly recommend them.

Katie, the manager responded to my yelp comments. My review is very accurate and fair. I'm not one…read moreto do this on yelp. But the treatment that I received was just lousy. No, they didn't have one item they messed up on. There were several that were not accurate. They were not handled correctly. She also did not want to produce cashed checks, saying they didn't have them only to produce them later. Beware

Great service! Good recommendations and helpful staff, but not pushy on the sale! A personable and…read morehelpful owner and staff. Quick turnaround on the ring pricing info! Beautiful authentic jewelry. A bit pricey, but certainly worth it for the authenticity and quality.

Faby is a great customer sales manager! She really works with you to try to get you the best price…read moreand item you want! HABLA ESPANIOL TAMBIEN! Go see her today!

Hands down the best jewelry and customer service anywhere…read more Jorge takes the time to not only understand your vision/style, but your budget as well. He works to help you fully understand the options available to you at every step of the process, and not once did I ever feel pressured to over-extend myself, or like I was being sold something I didnt want or couldnt afford. In terms of quality you will not find a better selection of rings or gemstones anywhere. His collection of stones, and his knowledge of ring design and styles ensures you will walk out with nothing less than a work of art. As others have said, the customer service is absolutely beyond reproach or compare, and I know without a doubt that I got the best ring possible.

What a delightful experience finding this hidden treasure. I stopped in--the whole experience felt…read morelike a spa or a resort--I've never had a comparable retail experience. So welcoming & with unique inventory--including from estate sales, for example.

Lived nearby forever but didn't need to use this business until recently, when I needed to have…read moreexpansion watchbands replaced and resized. The woman who waited on me was amazing, and the bands are sturdy and fit snugly on my tiny wrist. Would definitely go back again for further services and to possibly buy a piece or two.

I've been Goin here [University Blvd] Since I Was A Child. This Is A God Fearing Family Business…read more Ramon Jr., Myra and Nari Are Amazing, Courtesy, Kindness and Friendly...