Guido Marquez from Tires to You was truly a blessing to us tonight!…read more
We had a flat tire on our Tesla Model X while traveling northbound on I-5 and had to pull over at the John C. Erreca Rest Area late at night. We first called AAA, but the only option they could offer was to tow our car to a closed tire shop, where we would have to wait until morning to have the tire replaced.
Here's something I especially want other stranded travelers to know: we almost didn't call Tires to You.
While I was speaking with the AAA dispatcher, I was told that Tires to You showed as temporarily closed. My husband had already started calling them, and I actually told him to hang up because we thought they were closed. Thankfully, before he did, Guido answered the phone.
And I am so glad he did.
Guido told us that he tries to be that person who will answer the call, regardless of the hour. When you're stranded on the side of I-5 in the middle of the night, knowing there is someone you can actually call is an incredible relief.
Guido came out to us and immediately gave us confidence that he knew how to work with Teslas. He knew to use the proper jack pucks when lifting our Model X so the vehicle and battery would not be damaged.
When he determined that our tire could not be repaired, he didn't just tell us we would have to wait until morning. He went back to his shop, got a new tire for us, returned to the rest area, and installed it so we could safely continue our trip home.
Throughout the entire ordeal, Guido was pleasant, professional, knowledgeable, and incredibly helpful. Before sending us on our way, he even took the extra time to check all four tires and make sure they had the proper tire pressure.
After being stranded at a rest stop late at night, that kind of service meant more to us than I can say. Guido didn't simply replace our tire--he gave us peace of mind and got us safely back on the road.
So if you find yourself stranded and see that Tires to You is "temporarily closed," call anyway. We almost didn't, and I am incredibly grateful that we did.
Thank you, Guido, for answering the phone, coming to our rescue, taking such good care of our Tesla, and making sure we were safe before sending us on our way. You were truly a blessing to us tonight.
I would absolutely recommend Tires to You, especially to fellow Tesla owners!