I rarely take the time to write reviews, but my experience with Cheryl at this firm was so…read moreprofoundly unprofessional and unpleasant that it warrants documentation for the benefit of other potential clients and industry partners.
From the outset, Cheryl's demeanor was shockingly discourteous. She communicated in a tone that was openly condescending, dismissive, and unnecessarily abrasive. Rather than demonstrating even a basic level of professionalism expected in a client-facing insurance role, she appeared irritated by straightforward questions and conducted herself in a manner that can only be described as hostile and unwelcoming.
In addition lied many times.
Equally concerning was her complete lack of reliability and follow-through. Cheryl explicitly stated she would return communication within one business day; instead, it took approximately an entire week. On multiple occasions, she assured me that certain processes would take "48 hours," yet those same matters languished for a week or longer without explanation, update, or apology. This pattern reflects either a severe lack of organizational competence or a troubling disregard for client time and expectations.
Unfortunately, the experience deteriorated further when I interacted with Rick at the same firm. His conduct was equally disappointing. When asked reasonable, standard questions regarding insurance quotes and procedures, he responded with visible impatience and an audible scoff. Rather than offering assistance, he curtly stated that I would need to speak to someone else and instructed me to call back, effectively dismissing the inquiry altogether. This behavior is wholly inconsistent with even the most minimal standards of customer service.
Taken together, these interactions represent some of the poorest client treatment I have encountered in any professional services context. The lack of courtesy, accountability, responsiveness, and basic respect was striking and unacceptable.
As a result of this experience, I will be formally contacting Chubb to request that they reconsider any association or referral relationship with this firm. The level of service provided reflects negatively not only on the individuals involved, but on any organization connected to them.
In summary, this was an extraordinarily disappointing experience characterized by rudeness, condescension, delays, and an overall absence of professionalism. I strongly advise prospective clients to proceed with caution and to carefully evaluate alternative providers who demonstrate the competence, responsiveness, and respect that clients rightfully deserve.
