I'm not sure if it's always been the same woman at the front desk but consistently whoever is there…read moreis awful. Our first meeting, she told me I specifically told her not to transfer all of my state farm policies. My husband had spoken to the office but I never had. She still tried to convince me that we had spoke and I asked her to split my policies between two state farm agents. We recently had an accident and the only helpful thing to come from this office is the phone number to claims. She won't let us talk to the agent and 'I don't know' is her go to response. The agent may be ok but in 4 years I've never been allowed to meet or speak with him.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: CA-0734744

I would like to thank Jimmy Alvarez for taking the time to empower me in the insurance process and…read moresaving me some money by seamlessly switching my insurance carrier to State Farm. There is no doubt his service is much better than what I was used to. I had been a loyal Encompass Insurance customer for approximately 10 years until my wife was involved in a minor accident with our garage door, then everything changed!. I should have known better than to file a claim. For a while the prices seemed acceptable and as the years went by the prices increased significantly and I was forced to switch. I must admit, I was very impressed by Jimmy's office located in the Downtown Hanford Fox Theater and most importantly, he welcomed me with open arms. Jimmy was more than willing to accommodate me in Visalia; however, I was very intrigued about his location in Hanford so I decided to pay him a visit on a Thursday night and had the opportunity to walk the Hanford Farmers Market located outside of his office. I really have no complaints with Jimmy. He is very considerate when I call him with questions and even worked with me to get the best rate. He is very genuine and his team is very professional. Jimmy, thank you very much for all of your help and i'm sure I will see you at the Farmers Market soon! Mario Hernandez Visalia

Jimmy and his staff are professional, timely and go above and beyond. I originally purchased home…read moreand auto insurance at a more than fair rate compared to other big companies. Jimmy went over all the details with me and walked me through the entire process of switching my insurance over. I was so impressed by his service I asked about insuring our small business as well as worker's compensation. I was given an awesome rate that saved me a lot of money and he was able to help me break away from another company who was nightmare to deal with. His office also now insures all of our company vehicles. Anytime I need anything his staff is very timely and their turn around time is always faster than I expect. I highly recommend Jimmy and his team. You get top notch customer service, which seems to be a rare thing these days.

I have been a client of Ernie's for more than 10 years and have had nothing but great service!…read moreAlways helpful over the phone and in their office. My rates have also been fair!

I've never had a bad experience with State Farm but yesterday I got a little upset when I called to…read morelet them know that I had been in a minor fender bender n bcuz it wasn't my fault the office told me I had to wait on the police report then file a claim with the person who hit my car insurance company. SMH what do I pay them for. I work so now I have to run around getting a report, filing a claim. Plus dealing with neck n back pain from the accident. Come on State Farm what's ur mission again?

They have quick friendly fast service and need to know what is in your umbrella policy . Thank you…read more!!

Worst insurance agency. If there was an option to put "zero star" I would select that. Do yourself…read morea favor and select another insurance. Their customer service was horrible and when I was filing my claim I received little help and my claim was being questioned a lot which bothered me. I pay State Farm $320 each month to insure all my cars for the past 6 to 7 years. That is roughly about 19K to 20K and they couldn't fix my claim? That is ridiculous. At this point I just want to know what the CEO of State Farm is doing with my money? Is he spending my money on his third house in Cancun? Because obviously he's not using the money to fix my claim!

Kurt has gone over and above and helping my parents get through a very difficult time. A car drove…read morestraight through their house and they have been displaced. Kurt has done everything possible to help them through this process and I appreciate his efforts more than I can say. When you get your insurance through State Farm I strongly suggest you call Kurt because you don't just get insurance you get him too!

They take care of their customers really great, staff is very friendly and always welcoming! Kurt…read moreis awesome!

Very professional, was always there for us, and stayed on top of things. Much appreciatedread more

service is fantastic - rose has the right staff who provides excellent customer service both in…read moreperson and over the phone, and they always not only answer your questions but also provide suggestions for cost effective coverage

If I could give this agent 0 stars I would! 2 incidents that were too many to handle made me leave…read moreState Farm after 5 years and go to AAA. There was an issue with my auto pay not being processed and for 3 months I was uninsured. When I spoke to this "agent" she told me that I should have been checking my payments were going through, and she had the nerve to tell me that she has to tell her kids that all the time she made me feel like I was a dumb little kid. Second incident was there was an over charge on my bills and a check sent out to me. When I called them they said it was mistakenly sent out and I had to give the check back, but when I questioned them about the overcharge they said I had to talk to another agent about this. In the end these "agents" are rude, condescending,and unprofessional I know State Farm is a good company but this issue was too much to stay with them

From the owner: Our State Farm mission is to help people manage the risk of everyday life, recover from the…read moreunexpected, and realize their dreams. We are people who get to know our State Farm customers on a first name basis and make them feel welcomed. License #: CA-0785782