The service provided by this company is the worst I have ever seen. I have been waiting for a…read morerefund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead, and they required me to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence. Service is great until they get your money. Once they have your money they forget who you are.

Communication is not one of this company/agents strong points. once they have you as a customer…read morethey are done!

Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the…read moredamage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

Steveo Stewart @ State Farm is the go-guy…read more He got me the best Home Owners Insurance amidst the odds of other competitors churning out boilerplate turndowns with very unimaginative excuses! While others fixate on transactional interests, Steveo Stewart calmly and diligently, furnished and empowered me with skillful transformational service. You got to meet with him

From the owner: To empower our State Farm customers to live the lifestyles that they desire. To develop leaders and…read morestewards in our community. To bond with those around us, inspire those who we meet, and to serve those in need. License #: NC-19439348, GA-3322734

Theresa Ring, our agent at Farm Bureau Pender County is amazing! She took such good care of us…read moreafter Hurricane Florence hit us last year. We had four properties at the time and Theresa was all over it in helping us get our claims processed and construction completed on damaged roofs, etc. We HIGHLY recommend her to anyone in our area! David Long

Theresa Ring, our current N.C. Farm Bureau insurance agent, took over from a seasoned insurance…read moreagent that we had for 25+ years. She has met with us several times to review all of our policies (i.e. auto, homeowners, life, etc.). And helped to update some of the policies. We appreciate all that she does for us - we are not just policy holders to her. Thanks. Curtis/Carolyn Powell

We had such a great experience working with Kimberly. What could have been a long journey in…read moresearching for different types of plans we told her what we needed and within 24 hours we had what we needed.

From the owner: For over 20 years, we have helped over 2,000 customers find the best deal for their situation…read more Whether it be for health insurance or car and homeowners/renters, we represent several companies and will be here when you need us!

Brad did a great job in asking what would best meet my coverage needs. The questions he asked to…read moremake sure my coverage was best for my needs was very helpful. Thanks

I , as well as other family members, have been clients of James E Moore Insurance for years. The…read morefew claims I have had were handled quickly and professionally with no issues or delays. They are independent agents which means they represent many different insurance companies. That means they can choose the insurance company that best meets my needs. It is family owned and has been in business since 1954. I would say that says a lot.

I have been with James E Moore for over 25 years. Each year for the last 6 years they have raised…read moremy homeowner's insurance. Last year by 500 dollars and this year 2025 over 1000 dollars. I tried to work with them, but they have turned into robots. Understand I only owe under 50k on my house. I have been paying on it for almost 30 years. They still are hitting me for wind and hail insurance which I have a VA loan and it has never required that, even though I kept is. However now the payment of 300 per month is more than my house payment. I really cannot afford that. Working with them has not been good. It used too. According to the insurance board it was only supposed to raise 15% again this year. They are charging over 30%. No explanation and were not happy I knew what the rate was supposed to be raised too.

This is the absolute worst agency I have ever dealt with. They let my HO insurance laps twice. Once…read morewithout following through on an agreed upon plan and second because the carrier dropped coverage in the area. They are unresponsive, unprofessional and unhelpful. Can't advocate against them enough.

Customer service not there. They let my homeowners insurance lapse and never contacted me. I…read morealways have paid bill the week I got it. Called them and they could care less. Switched companies and even saved money. Never recieved bill in the mail.