Fandango is one of the worst movie promotions I have ever dealt with. First of all we got a $25.00 gift card from my daughter for my husband's birthday, and it's not about the money, its about what happened. There were three of us going to the movie to see "The Jungle Book" but we only had enough money for two people (because they charge a $2.70 service charge) so we purchased two tickets but when we got to the ticket window 15 minutes before showtime, we needed to purchase one extra ticket for our granddaughter but then found out that the show was completely booked. The movie theater would approve our tickets but not let us purchase an extra ticket for our granddaughter, so he ended up paying for three additional tickets to see another movie, then we went out to lunch and when we got home I called Fandago to find out how to get a refund or an exchange for a different day, and it is their policy that they could not give us a refund or exchange because we didn't call them before the movie "The Jungle Book" started, we had a total of about 10 minutes at that time, because the line was extremely long. I'm giving Fandango a ZERO RATING, I think they stink and I hope that whoever reads this feels the same way. read more