Waited over an hr and a half after appointment and still was the second person for the doctor to…read moresee. Very unprofessional experience. Wouldn't recommend the mt. Joy office at all. There for maybe even the whole office. Definitely not what we expected. Wow is all I can say. Really bad

I feel that Lancaster Orthapedic Group is heads above and outstanding…read more. Dr Zartman and his Pa Travis are remarkable professionals. Prior to my 1st of two hip replacements I was needing a wheelchair. They are the the best and have great people skills. They know how to treat patients and to solve their problems. I am also updating my LOG review to add to it and to thank Dr Bercik his Pa Matt Blanke and staff for my recent successful shoulder replacement. It was definitely the right decision. Dr Mike's response to my doubts and concerns about my post op outlook and physical activity was, " I performed this on Amish guys all the time." You will have no restrictions. He was right! Like Dr Zartman with my two hip replacements. He and Pa Travis and all staff at LOG shared confidence and coaching. In all my four surgeries over three years this approach along with their professional skills provided me with the healing and assurance I needed. I feel blessed and happy to have Lancaster Orthapedic Group help me get back to feeling great again. Thank you

Doctors are 5 Stars, except Dr. Lima she is 6+ stars. All are great with kids. However you will…read morewait 20-25 min after appoinment time to be seen and if you get stuck in terrible Ephrata traffic and are late your appointment is immeadiately cancelled even if there are no patients in the waiting room. Office staff is a 2 out of 5 and over the years I religiously had to nag about paperwork and transfer of records and info.

The wait times in this office are terrible. I have had to wait well past my appointment time in the…read morewaiting room (15mins +) and then again for an extended time in the exam room one multiple occasions. The doctors are nice enough and competent, but the disrespect of patients time is inexcusable, particularly when there is a sign in the waiting room advising patients that you will be rescheduled if more than 15mins late for your appointment. Ready to switch practices.

Dr. Avandanian is wonderful, so are Sandy and Cheryl, the CRNP's there...my recommendation is not…read moreto see Dr. Weber, I can't tell you how many times I saw him and he misdiagnosed me...but Dr. A was there to help!!

This used to be a great family practice, until Well Span takeover! They lost who I feel was their…read morebest doctor. That is Dr Weber. I recently changed PCP's because my health is not good at all. Dr. Weber knew my health like the back of his hand. Then after he left (due to takeover) I was assigned to a new CRNP. My health issues, mainly terrible coronary artery disease and two open heart surgeries and then a pacemaker to top it off. I did not feel I was any longer getting the care that I needed. For them to assign a complicated heart patient to a CRNP makes not a bit of sense to me. I gave the guy a chance. A much longer chance than deserved. If I had rated Lake st. prior to Well Spans takeover I would have given it 5 stars! Now everyone seems like they are walking on glass shards there. Kind of like they are in fear of losing their jobs. Maybe the CRNP will be fine for someone that has a common cold or something simpler than CAD and many other ailments. But after being a patient there for well over 5 years, it was not hard to notice the huge change in the care and not having my messages returned was the last straw for me.

Very Dirty, antiquated office. Stains all over the ceiling. Does not accept credit cards. Cash,…read morecheck or money order only. Although they take my insurance, they don't take insurance AT ALL if you are not a regular patient. I was 10 mins late for my appt (I know-big no-no). They said they would check to see if nurse could still see me (yet when I didn't have cash & had to go to an ATM off-site, the Nurse had plenty of time of time for me to do that), When I returned with the cash, the nurse stood in the hallway in front of the waiting room & had a lengthy discussion regarding her son "failing his language class again". There was not one patient in the waiting room, then when I went back, each exam room was empty as I walked by-so not exactly a bustling practice. Not shocked at that.

I need to go here - and it's a great place for my Care. The staff are beyond friendly,…read moreaccommodating and simply incredible people!! The areas are always spotless and well taken care off. They have hot tea & coffee in the waiting room - a library and an area for free books you can take. Truly an amazing, thoughtful place!!

Doctor Hockenberry is a young, very thorough medical professional who found that my ED problem was…read morecomplicated by low testosterone levels. He fixed that, and discovered I was accumulating too many red cells in my blood, (something concurrently associated with Testosterone treatment). Took care of that problem, and I feel fantastic and my libido is back! Pretty wonderful for a sixty-seven year old male!

Just really liked Dr. Canosa and will miss him, now that he will be retiring. Wonderful, caring…read moredoctor.

Great experience here. Needed to be seen to be treated for bronchitis since we were traveling…read more Waited about 20 minutes to be called up for the registration process. The woman at the desk was very pleasant and made it all very easy - handed her my insurance card and photo ID, paid my co-pay and was set. Nurse called me in about 10 mins later, was very nice, took my vitals and info. PA came in to examine me, determined it was in fact bronchitis, called in my prescription, made sure I understood my meds and how they worked and let me know what to expect in the next week. In and out in an hour. Thanks so much for your great service!!

Deceptive so they can overcharge - call themselves Urgent Care, bill as a hospital…read more I recommend avoiding this place. While the sign outside says Urgent Care, they will bill you as a hospital - which generally has a higher copay. We went there for X-rays because my insurance says that there is a certain copay for X-rays at an urgent care. When we get the bill, we find that it was billed as a hospital out patient visit - costing a lot more! This is flat out deceptive! They put huge signs up saying "Urgent Care" when they are not that. I hate it when people decieve me inorder to make money. There is another Urgent Care over on 272 near the CVS. I'd recommend going there instead.

When I first moved back from FL to PA almost 2 years ago I fell coming out of a rental house…read morebreaking three fingers on my left hand. I had a quality care at each touchpoint in the ED department from the front desk to the triage department, doctors, and nurses. 2 weeks ago my dog was startled and bit my index finger on the same hand. Everything was great. For some reason by 5am the next morning my hand and finger blew up. I had developed a lot of bacteria thus the pain and swelling. I was admitted, immediately put on IV antibiotics, and the next day the infection was cut out of finger. Does it look pretty no- but I am not going to die. On admission for 6 days getting 4 hour IV infusions three times a day and infectious disease would mix up the antibiotic. Everyone was professional, kind, caring, and did their very best. I could not have asked for a better experience from a hospital. I expected a wait time in the ER and I am not a needy patient. I try to do what I can for myself. Nurses and doctors work hard. Some of my room mates would have tested my last nerve with how demanding and rude they were. It was very clean and I left with almost no infection. I get my stitches next week. I would not hesitate to recommend Ephrata Hospital. For me it is small and you are not just a number. A+++

Nursing staff were all very good except when you could hear them complain about other patients and…read morestaff. I know, we all do it, but they could have been more discreet. Some were lazy...example: we let them know they were out of medium size gloves they thanked us but,'when they put the new box in, they put it right on top. It takes all but 5 seconds ( I know because I did it) to take out the small box put the medium box in the middle and put the small box of gloves on top. Now, I know it seems petty BUT if a worker thinks it doesn't matter....what else do they neglect in their duties....think about it. We had a single room but after a day there was another patient in the other room that would share a bathroom. Unfortunately, that other patient had uncontrollable BM....poop everywhere. We heard them "steam" clean the room...well, again they failed to check their work and left behind an unclean toilet. Something that really should have been taken care of better. One other thing. Had 2 Rx to fill upon discharge, when we got home I noticed one that was not in the bag but on our discharge papers, I called t/c Mark, he was apologetic and we had that item as a generic and could use that....again people check your work....employees in general don't seem to care anymore. It is a sad world we live in BUT, upper management needs to pay attention. I would love to volunteer and whip a chain or two into some of these workers. My grandson is going to school for nursing and I have a granddaughter that is a healthcare worker. Boy do I hear stories...I have to say SHAME SHAME on upper management. Watch the bucket list movie for some education....haha. Good luck! Hope lessons are learned and improvements happen, if not, things will ONLY get worse....PS....and we were only there for 2 days!!!