I normally like to stay at Fairfield Inns. However I do not recommend staying at this one. The sink was clogged with food, the bathroom counter was dirty with lotion and makeup. The carpet had not been vacuumed. The shower is very slippery. On day 3 of our stay I called the front desk in the middle of the day for extra towels, toilet paper and to ask that our trash be emptied. I was told they do not have anyone to bring those items to me or empty our trash. We would need to come to the front desk for this and empty our own trash. I understand due to Covid hotels do not clean everyday, but bringing a few items to a guest with mobility issues was something they weren't willing to do. I will never stay here again. read more

The pillows suck but the hotel isn't terrible. Just make sure you don't park in "their" garage. During my week stay, the access gate was not operational (missing to be more precise). Posted along the entire garage were the typical "not responsible" signs. I never thought twice about parking there because a) there were cameras present to capture any malfeasance and b) what was the alternative? Early in the stay, someone [presumably] backed in to my parked vehicle overnight and apparently didn't have the spine to leave an insurance card or note. The damage wasn't major, but enough to be a nuisance for insurance/repair. After noticing the damage and making our rounds for the day, I spoke with the front desk attendant and left my contact information in case someone wanted to confess. She told me she would call to get video footage from the city (which I was informed at the time "runs" the garage). I asked had they had to do this type thing before. She said "yeah," they were trying to find out who might have destroyed the aforementioned access gate. After another day without confession, I walked around the corner to a city building and asked the guard about the cameras. He actually showed me live feed from the city-operated side of the garage, then informed me that the "hotel side" of the garage was actually leased by the hotel and the city didn't operate/maintain the cameras there. Sigh. His advice was to go ahead and file a police report which I did. The police officer that showed up determined it wasn't worth his time to take a photo, estimate damages, ask about the cameras or otherwise. He reluctantly filled out an "exchange" sheet (with only my information on it) and went on to do whatever cops do between fighting crime. His professional opinion was the camera pointing directly at the "scene" couldn't possibly have captured anything. (See photos and judge for yourself.) With the idea that the hotel leases the space, I figured I would try again at the footage. The hotel continued the line that they didn't own the building and gave me the "didn't I read the numerous signs" that completely exonerate them from any responsibility of any kind speech. After three days of simply trying to find out where one might obtain footage from the cameras through circular conversations with hotel staff, I think we arrived at the following basic principles: a) the hotel is not "responsible" for anything b) part of the garage is leased by the hotel, but the staff seems unaware of this or is trained to point the finger elsewhere c) the hotel cares about your safety and well-being as long as you make it across the street into "their" building first d) evidently, according to the general manager (??), a functional camera would have made near zero difference to the situation because "the person might not have had a tag, or something." No one, including myself, would expect the garage owner (whoever it may be) to be liable for damages someone else did. I think it is a reasonable expectation, however, for some safety & security measures to be in place to protect guests and their belongings even if they are on the other side of the street. There is a distinction between liability and responsibility; I think the signs have the proper wording in this case. In a weird twist of irony and karma, the hotel seems to be suffering its own security policies. Since they don't maintain their cameras, they appear to be at the mercy of the city to solve the mystery of who took out the the access gate. Here's my advice, if you're reading reviews/considering a stay: * Don't. Until they take some responsibility to update their policies and maintain your security. * If you can't resist, ask them to refund expenses for parking elsewhere. Since I'm now back in the comfort of my own home, I've figured out how to add a few photos from the experience... See what you think. I see the hotel was quick to respond to my initial review... I'll revise my review after they revise their responsibility. Looks like this behavior goes back at least 3 years without action. read more

See all

This is the place to stay in Winston Salem. My nephew who was only a day old was transferred to the NICU at at local hospital. As you can imagine my brother had a lot going on. I called the hotel and Tanya went ABOVE AND BEYOND to accommodate and help to make this horrible situation a little easier. She kept in contact with me during my brothers stay, extended his stay and the hotel even got the baby a gift that was waiting for them at check out. Everyone should take a lesson from this employee. The kindness she showed was so appreciated. There are not enough words to describe how much it meant. Thank you Tanya! She deserves a raise! read more

Great place to stay overnight when traveling. We certainly Enjoyed our stay very much. The hotel was Clean and the staff were most certainly hospitable. We Will definitely come back when we are coming through this area again. Thank you read more

They have mice!!! Went with family for the weekend for a beautiful wedding (not onsite). We had multiple rooms (at least 7). I had just gotten to my room and I saw something small run by the door...next thing I knew it ran behind the tv and closer to me. The more I screamed (I was standing on the bed) it came closer. It was not afraid of me. We were moved to another floor. And a family member killed it. Weeeeeell, another family member had another in their room within an hour or so after that. So, yes plural, MICE. Honestly, I should've come here first...seeing a past of bedbugs is a no stay. read more

I enjoyed my stay here. The hotel has been updated within the last few years. The staff was friendly and accommodating. They offer a complimentary breakfast and the food and coffee area was clean. My only concern is the parking lot area, which is across the street. For me it was not a problem, but I would have an issue with my wife having to park in a dark parking deck and then walk across a dimly lit street with no attendants on site. read more

See all

We booked a executive Suite that is supposed to accommodate 4 guests. It stated that the room had a king size bed and a pullout sofa. When we arrived the sofa bed was a twin and we could not accommodate my family of four in the room. When I asked about switching rooms and helping to accommodate my family due to the false advertising of booking a room to accommodate four guests, I was told both by the front desk and Marriott customer service that they couldn't do anything about it. I frequent Marriotts and expect more for customer service. It's disappointing that one of my kids had to sleep with my wife and I due to false advertising and poor customer service. read more

Everything's fine. Just a run in the mill Marriott for ya! Hotel seems clean and the staff is very nice. We went downstairs and had the complimentary breakfast which wasn't half bad! Lots of room for seating too. There's a coffee/tea bar set up all day for you, which is nice. My only complaint is that we left for a couple of hours and came back and our room wasn't clean. Which I'm not a huge complainer of that but I just want new towels. And the baby blanket they gave us for my baby's pack and play they provided us smelled like cigarette smoke! Why!? I brought his own blankets from home but that's just so weird to me that the hotel baby blanket smells like that! Again not a terrible place, but next time I come here, I'd like to stay somewhere else. read more

I booked this hotel last minute on a routine trip to Winston Salem. This is somewhat a new hotel as it used to be the Wyndham until May 2015. Several changes and upgrades have been made in which I would deem an upgrade. This hotel offers free parking, wifi, breakfast, and smiles. Our front desk attendants for the night Bennel and Brian went over and above to make sure my family and I were taken care of. A little mix up with my room was quickly corrected and I asked for a rollable crib and it was delivered super quick with bedding and a pillow. Good customer service is hard to find but not here. Room was clean and even the sofa bed was comfortable. I made the right decision with this hotel and would certainly recommend. read more

The room smelled of urine, it was so strong it was hard to even breathe! Both beds in the room were so old! There were huge lumps in the mattresses and we sunk in about 6 inches, making it hard to roll over or get out of bed. These had to be the worst beds I have ever slept in! The bathroom smelled of mold and urine, the shower curtain was old and stained and the carpet was so filthy it turned the bottom of our feet black. Probably one of the worst Marriotts I have ever stayed at. read more

In short, this is a nice alternative to certain other mid-priced hotels, e.g., Holiday Inn Express. The positives: - Nicely taken care off and looks good. Updated. - Good location. - No extra charge for parking (but see below). - Nice staff at the desk at check-in. The not-so-positives: - You'll be parking across the street in a small garage. The spaces are WAY, WAY too tight. I won't be surprised if I see our vehicle damaged when I go retrieve it in an hour or so. - If you are a tea drinker you'll find the containers which hold your water were once used for coffee and your tea will be undrinkable. - Breakfast is OK, but not so healthy. You won't find whole wheat english muffins or bagels, for example. - The wi-fi is quite lame. 1.9 up/down was the speed with decent latency. However, the system prohibits the use of your DNS and one logs on with name and room number -- perfect so the management knows WHO is doing exactly WHAT on the internet. Your name can be associated with your MAC address(es) and activity. If you use a 3rd party DNS provider for security or performance reasons you won't be using it here. However, VPN protocols LL2P and PPTP seems to be allowed OK. On the other hand, MANY ports are blocked -- even the high ones for reasons known only to Marriott. Bottom line: The wi-fi is very much "tightened down" so as to restrict reasonable use and allow maximum surveillance. read more

Fairfield by Marriott Inn & Suites Winston-Salem Downtown - Lame Internet. 2MB up and down with lots of jitter. - Hotels Near Me - Winston-Salem, North Carolina

I stayed here last week, and was lying on my bed, and saw a huge water bug (aka palmetto bug and American cockroach!!!!) ON my pillow...alive!!!!! I told the front desk, and they switched my room...but I couldnt stay...I just checked out. They were really nice and accommodating, however I emailed the General Manager, and I received NO reply!! I'll never, ever stay here again! read more

Hotel was nice and clean, everyone was friendly. The only issue was when I checked my invoice before checkout it was about $20 more than the rate I had been quoted in my online reservation confirmation email. I spoke to the guy at the front desk and he fixed it quickly for me, but it's still extremely shady. read more

We stayed here based on reviews because we were here to drop our daughter off at Duke Tip program at Wake Forest. It's a small town and there aren't huge, fancy hotels here. As a reference...we're Marriott Rewards members and typically stay at the Ritz or JW hotels. This place isn't fancy but the staff here make up for it exponentially. Bennell will greet you with warmth and genuine hospitality. She's unreal. She makes you feel like you're a guest in her house. Have drinks at the bar with Steven, the bartender. It's like "Cheers", you'll feel like you're in your neighborhood bar. I'm telling you...hard working people who do their best to make people feel welcome is what this country is all about. It's inspiring! I hope the corporation is taking notice. We stayed here again when we came back to pick our kid up. We were thrilled that Bennell and Steven were working!! After a day of flight and travel from Houston, we were so glad to see their friendly faces and relax with a drink. If you're ever in the area, stay here. Seriously. read more

I had a great experience at this hotel, and will definitely be staying at it next time I'm in town. They've really upped the brand, and it's certainly replaced Courtyard's as my favorite Marriott brand. This location has an excellent free breakfast in the morning, as well as a bar with other food all day. The hotel is clean, the rooms well appointed and modern, and parking is free. It's also within walking distance to everything downtown Winston has the offer, including plenty of bars and restaurants. I'll definitely be staying here on my next trip; it's cheaper and actually nicer than the flagship Marriott around the corner. read more

We stayed one night on our way to Wilmington. The room was a king and very comfortable, surprisingly quiet even though we were by the elevators. Room and bathroom were very clean. Best hotel shower ever! Complimentary breakfast wasn't good. Enjoyed downtown Winston Salem! Would stay again! read more

Frequent guest. Staff team here is always polite. Rooms are clean. Water is always available. Breakfast leave something to be desired, however, our company has had a catered lunch here and the veggies and herbs were delicious. Be sure to head over to the local trail. Great location to stay and walk to local entertainment and food. read more

We had requested an extra blanket and the front desk person had told us that they didn't have any extra due to covid since they just opened. Then the front desk person made us feel extremely uncomfortable by riding the elevator with us, mind you we already had a party of 4 in a small elevator. Overall, unsatisfactory visit, would not recommend. read more

First time here in the east coast and first hotel we checked in too. Very friendly and welcoming staff!! Lobby area was very clean and cozy. We got here dropped off all our bags and went out for the day. Later that night when we got back to the room, we were surprised to see a note from "Miss Cristina and Housekeeping" just welcoming us here. Very much appreciated. Thank you Cristina, after a long tiring day of sight seeing, your note definitely made our day! I appreciate the little things. Thank you Fairfield Inn& suites! The rooms are beautiful and well kept! Definitely my favorite Fairfield Inn & Suites. read more

We were in town scouting property and stayed here for two nights. Location is very good with easy access all over town. We stayed on points. Typical Marriott property. Service and people are great Property needs some work. I had to keep my socks on in our room as the carpet was dirty. When they cleaned the room they missed several things including hair on the bathroom floor and in the shower (there was no bath tub which I would really like to have had). Worst part was we were on the ide o the hotel with the trash bins and the trash pickup is every morning at 5:30. The truck bangs the dumpsters several times, just to make sure you are awake. If we were in town we would probably stay there again as we like Marriott properties but I would ask for a room on the opposite side of the trash dumpsters. I just wish they would upgrade some of the properties. They are looking kind of worn. read more

Staff extremely nice and attentive - rooms are clean and nice... Lobby is very clean and modernly designed

I am generally an aficionado (haha) of the Fairfield Inn and Suites over by Hanes Mall when I am in town doing a college visit. This time, the Hanes Mall property was all booked and I ended up at this one located in downtown W-S. I was a little apprehensive about all the reviews complaining about carpet stains and deficient housekeeping, but my stay here was delightful. The hotel is clean and modern (I did not see any significant carpet stains) and the staff could not be nicer. One night the front desk clerk even offered to walk me over to the parking garage to show me where the overflow parking was located! I did not have any trouble with getting my room made up; I just called housekeeping every morning to let them know I was leaving for the day. There's a happy hour every night until 11 (!), giving the lobby a nice chummy vibe which, although I did not partake in the fun, I still appreciated coming back to every evening after exhausting days of moving my college junior into her dorm. The breakfast area is spacious, attractive, and has a very pretty outdoor seating area too. The location is highly convenient to the I-40 (I actually think it may run right under the hotel) and also a 10 minute drive to Wake. All in all a great visit. read more

We arrived to the hotel and it looked very nice, modern and all. The breakfast was good, with variety and options, good coffee. The downside was that our room smell like there is a lot humidity trapped since we arrived. We left around noon and came back 9:30 and our room wasn't done. They took the dirty towels but did not clean the room or do the beds. I called the front desk and they brought shampoos and towels but that is it. It was not a pleasant experience. read more

The place is awesome. Brand new. Far more upscale than a usual Fairfield Inn. Contemporary lobby with bar and restaurant. Outdoor patio with huge fireplace. In an executive suite with king bed. Nice and roomy with micro, fridge, semi private seating area and really nice bathroom with lots of counter space and all enclosed glass shower. In the heart of downtown with great dining options and close to highway. Definitely coming back when in town. read more

Clean room, nice service, easy parking. Hospitality hot tea and coffee in the hotel lobby. Great fitness facilities.

The bathroom floor couldn't have been cleaned. Hair on the floor is the first thing most woman look at while they are going to the bathroom. Disgusting! read more

Marriott Fairfield Inn is a nicer alternative to hotels of equal stature in the Winston Salem area. It was originally another chain hotel, built right beside I-40, and next to a Chop House restaurant. That being said, it was always taken care of and now Marriott has spruced it up even more! The rooms are a nice size, and the bathrooms have really nice oversized showers. The staff at the front desk are extremely hospitable, and the front lobby is kept extremely neat and organized! They have a above average breakfast compared to the other chains that offer free breakfast. There's a outdoor courtyard area with a beautiful large gas fireplace to sit by on the cooler evenings! There's a bar that opens assumably at five, but at 5:10 when we stopped by, they were nowhere near ready. There was a younger girl taking your drink order, but she couldn't make you anything until the bartender arrived! After being told to sit in the courtyard to wait on my drinks, I had to leave thirty minutes later when still no drinks had arrived! I did walk back in to see what was happening, but the scowl on the late arriving bartender's face and the making of drinks for others told me what I needed to know! Nice hotels that have employees that are frustrated by their own actions results in a three star from me:( read more