My son and I were pleasantly surprised with our stay at this hotel in the North San Antonio /…read moreSchertz area. We chose this one for proximity to our soccer tournament, and everything turned out to be nicer than expected. The suite we got was affordable, modern, and much larger than normal. We didn't hear any other guests or noise from outside. Front desk was super fast and courteous. There was plenty of convenient, well-lit parking. There are dozens of good restaurants nearby along with great shopping for last minute stuff. My son enjoyed the indoor pool, and the free breakfast is appreciated, especially when travelling with kids. I'm not a fan of the Hampton Inn breakfast offerings, as the quality and diversity of the food offerings is a step behind other chains. Overall, we left our stay well-rested and satisfied with the value. I would book here again.

So I'm writing this on behalf of my friend that stayed here, but she's not a Yelper. On a last…read moreminute change of plans she needed a place to stay quick. She called and they were very courteous and more than happy to get her a room for the night. Upon arrival, we encountered our friendly desk clerk who gave my friend a queen suite for a reasonable amount. In fact, like a previous comment I think it was for a std. room rate. But don't quote me on it. It was very spacious and pretty. My friend stated that the breakfast was very nice. They had a good selection other than the usual bear claws and bagels, lots of other choices. She also stated the coffee is very good, which coming from someone who brings their own coffee that's a plus. So if you're in this area, it seems like Hampton Inn & Suites does a good job and also, it's a fairly brand new hotel. Located right across from the Forum for all those tourists who need last minute things.

I really enjoyed my time here. The staff was friendly. I really enjoyed the variety they have for…read morebreakfast. The indoor pool was pretty great. I really like how close it is to the Natural Bridge Caverns.

Stayed for a couple of days and the room itself was well put together. The rooms have thin walls…read moreand the tv starts to dim itself when lights are off which was annoying. Their breakfast is actually really good! I loved the yogurt options and the toppings for it! Only downside is I found a roach in the bathtub.

Devin the manager went above & beyond to ensure we had the best stay possible for the entire 2…read moremonths we stayed here due to our home flooding. He has trained an outstanding staff! The customer service was the best we've ever experienced & we always choose Marriott for our stays. Just to mention a few of these awesome employees: Stephanie the bartender, Erma & Yvonne, Hope the breakfast cook, the friendly young maintenance man (Hispanic, young, longish hair) who I unfortunately didn't get his name, also Daniel & Julie at the front desk. The outdoor heated pool was our favorite part, always the perfect temperature, even in February! Awesome gym, very clean. Nice hot complimentary breakfast every morning with very friendly attendants. People shouldn't write negative reviews just because of the highway construction because that is completely out of the hotel's control! Love that it's pet friendly & the staff treats you like family. I highly recommend this Marriott! A few constructive criticisms: add doors on the showers, update the pillows, & keep the coffee station open later lol! Other than that everything was perfect & it felt like home away from home. Trip typeVacation · Family Hotel highlightsKid-friendly Nearby activitiesRestaurants, golf course, horse race track. Noteworthy detailsOutdoor heated pool.

I don't usually review hotels, I stay in them every other week or more. But I had to give a shout…read moreout and recognize Julie and the breakfast staff for their excellent hospitality. I remember them since I've stayed here a hand full of times and each time they are so warm and helpful. Daniel as well help to put our huge packages for the food show nicely into my room. Best townesuite service in the USA in a long time. I am dedicated Marriott titanium and travel all over USA, this is one of the best townesuite. Only thing their cleaning chemicals or sewage pipe smelling nights are weird. But hotel and room nice and clean and new.

The hotel itself was clean, nice, and service was good, breakfast was good, but the room needed…read moresome help. The room over all was good, the A/C worked good, the bed was comfortable, it was quite, but the bathroom could of need some more work. It was clean yes, but not counter top for the sink, it was free standing. and had a plastic rolling bin for towels, very cheap. And the housekeeping needs to step up there game, there was two almost empty roll, with no extra paper, so I had to call the front desk to bring me more toilet paper and towels.

It would be significantly better with less mold. Both lampshades and the wall has mold on it.read more

Yvonne at the Hilton Garden Inn Live Oak was absolutely wonderful. She had such a pleasant,…read morewelcoming demeanor from the moment I arrived. She was incredibly helpful, attentive, and genuinely seemed to care about making my stay as smooth and comfortable as possible. It's clear she takes pride in her work and in creating a positive experience for guests. Thank you for the exceptional service!

I checked into the hotel yesterday around 5 p.m. and was initially greeted by a woman at the front…read moredesk who, while a bit slow, was genuinely helpful and kind. I appreciated her assistance and felt optimistic about my stay. Unfortunately, my experience today was the complete opposite. I returned around noon and found myself and another guest waiting at the front desk with no staff in sight--for at least 10 minutes. During that time, the hotel phone was ringing nonstop, and the attendant had even left their cell phone unattended on the counter. It was a confusing and unprofessional scene. She was gone long enough that I actually looked into the back office and on the floor behind the counter bc I was worried for her. When the front desk employee finally returned, there was no greeting, no apology for the wait--just a cold, dismissive attitude. I had grabbed a snack and asked to check out, and instead of assisting me, she acted as if I was bothering her. She pointed me to the self-checkout machine and gave me an attitude when I mentioned it wasn't working. Rather than stepping in to help, she insisted on walking me through how to use the broken machine without a barcode instead of just handling the checkout herself. It was as if she felt I was bothering her and I was the lazy one. When I tried to explain that I'd tried the machine, she cut me off, nearly raising her voice as if to say "didn't I just tell you..." The whole ordeal was crazy. Had she not leveled her tone, I can 100% how that conversation would've gone downhill. Her tone and demeanor throughout the interaction were unprofessional and made me feel like an inconvenience rather than a guest. Even after the exchange, there was no "thank you," no "have a good day," just continued dismissiveness. I remained respectful, but the lack of basic customer service and courtesy was disappointing. A good hotel experience is built on consistent, welcoming service--and this inconsistency definitely left a negative impression. I stay at Hilton often, but this woman at this location will be remembered for how nasty she was. Update: After sitting on this a little longer, I decided to call in and actually speak w leadership. Imagine my surprise to find out that the rude employee is a front desk supervisor. Wow! What a poor example!!

Hotel has an issue with vehicle break-ins. I attached their email to me after I contacted them…read moreabout my vehicle along with eight other vehicles being broken into the night/morning of Dec. 27/28 2025. Mr. XXXXXXX, I am writing regarding the unfortunate incident involving your vehicle during your stay at our hotel. I am truly sorry that this occurred and understand how upsetting and stressful this experience must have been. Please accept my apologies for the delay in reaching out. I have just returned from vacation, and my Front Office Manager has since informed me of the details surrounding what happened. The safety and peace of mind of our guests are extremely important to us. Please know that we are reviewing this matter internally and are working with the Schertz Police Department to determine what additional measures can be taken to help prevent situations like this in the future. Thank you for bringing this matter to our attention. Should you need any additional assistance or have further questions, please do not hesitate to contact me directly. My response tho their weak response below to my initial email....... Firstly it is not stressful to me, so don't tell me you understand, because you don't! And I don't think you or your front office manager really cares as long as the money keeps flowing in! Secondly it's too late for the apology! Thirdly I am not bringing this matter to your attention, the Shertz PD informed me and other guests that had been broken into that night that this issue has been ongoing at your hotel for quite a while now. Your front desk confirmed this, they also confirmed that you had security at one time and stopped the service so the safety and peace of mind of your guests are not important to you or your hotel. Refunding the money that I wasted on the two nights we stayed would be a good first step but that's not going to happen. You let people keep making reservations without informing them that you have an ongoing problem with vehicle smash and grabs!! You are not honest!! This hotel is worthless and they don't give a crap about your health or safety!!!!!!!!!! Buyer Beware!!!!!!! Stay at this hotel at your own risk!!!!!!!!!

Spent 4 nights here last weekend and was pleasantly surprised. We checked in on a Thursday and we…read morewere able to check in early with no hassle or fee. The room was very spacious it had a full kitchen with a fridge, microwave, dishwasher, stove top and all the utensils you would need to cook with. The living room couch turns into a bed if needed. They serve a complimentary breakfast every morning that was packed with all things breakfast. They had cereal, coffee, tea, muffins, pastries, bagels, waffles, eggs, potatoes, pancakes, etc. They offered us some complimentary treats once we arrived which was nice. They have spa water once entering which was a nice touch. We requested a fan, extra pillows and extra blankets which they were able to accomodate. The TV didn't get many channels but we were able to hook up our laptop to watch other channels at least. The bed wasn't that comfortable but it was doable. The couch was pretty hard. The shower didn't have any shelves to put soap etc that we wish they had. The bathroom was on the smaller side. If you want housekeeping during your stay u have to request it. Wi-Fi included. Overall it was a good stay. Next time we are in the area we will stay here again but get a bigger room with a bigger bed.

These pads have everything you could want! They respond to messages impressively fast and made…read morelodging a breeze. I definitely recommend this place for anyone coming through Randolph

Great place to stay while TDY at Randolph. Zero complaints and highly recommend. Everything was…read moreprovided and highly military friendly.

We moved here after we found a bed bug at Super 8 Universal City. Boy we're so glad we did. The…read moreplace is conveniently located as it is close to the highway. It is near shops like Costco and Sports Academy. Room we have was spacious and clean! I recommend this place to anyone staying around the area.

11526 IH 35 N., San Antonio, TX, 78233, US Is the address to…read morethis '' New'' but trash comfort inn I was told breakfast is a 9-11 I don't know about yall but I like when my breakfast is a 6 I also was trying to get a workout end before bed, was lied to was told that is was close but the sign on the wall said 6am - 11pm I told him about it and he said that it only 6am -11am 5 hours!!! Also found hair in the shower like is wasn't cleaned like time coming here

Stayed few days while in town for HS state band competition. Rooms are spatious, clean and…read morecomfortable. the mini fridge kept things colder than any mini fridge i've ever used. my drink was slushy in the morning. Staff was friendly, hotel property was clean also. Only drawback at this time is the construction going on in front of hotel on 35. Exit ramps are closed at night and causes issues getting back to hotel. Not marked well and not well lit (the roads, not hotel)

My wife and I stayed a couple of days while visiting family. The check in went very smoothly and…read moreour room was ready on time. The room was very clean and very spacious. The bed was comfortable, but the pillows were very flat. The room has very paper thin walls, we could here talking next door, the TV, the showers and sex noises and the toilet. It was hard to get any sleep. The hotel had a descent breakfast and was located in a good location, although there is a whole lot of construction going on that may take years to complete.