Staff was great, remembered our names, very attentive and helpful. Rooms were clean and comfortable. Hot breakfast had several options to choose from and was very tasty. Definitely would stay there again. read more

This was a most unpleasant experience overall. First when we arrived, I walked in about 6:00 pm to check in and the guy working the desk wouldnt even bring his head out of his monitor. I stood there for like 30-45 seconds before he even acknowledged my presence. Made me feel like I was a disruption in his day. Then he tells me I owe more money, that "someone" upgraded me to a suite, and I say no, I didnt do that. Lots of questions about where I booked and I said man I booked it on your site. After about 5 min, finally got checked in. Lobby smelled of stale funk. Gave me a room key finally and we got into our room. Had to walk by homeless person sitting on the rail where customers unload, making comments about our bags and how nice they were. Seems like they wouldnt allow people to panhandle at the front entrance. What did we pay $10 parking for? It sure wasnt for security. Room was very small , but clean. About 5 am, we start hearing banging next door, never stopped till I just finally got up. After investigation, I see we were put next door to the food prep room for the continental breakfast. Paper thin walls and banging and all sorts of noises. Not cool when you pay for a nice place just to lay your head for one night. Then at 6:00 am, the power goes off for one hour. No explanation to the customers or anything. Another customer was leaving and said it went off for two hours yesterday morning. Im getting out of here. read more

The service folks at this hotel are some of the friendliest and most accommodating out there. I have stayed here twice and both times have received superior service each time. The hotel is clean and comfortable. The front desk folks seem to really care about guest experience. read more

Had an overnight stay here for a work trip and it was affordable and clean. The staff were amazing especially Taylor from Alabama. The grounds were in proper order and very accommodating. I would definitely stay again! read more

At check-in, the front desk clerk was on a lengthy phone call when I walked in. No problem, my timing was bad. The bad part was, the manager was sitting at his desk talking to another employee for the entire 5 minutes I stood there waiting. He looked up at me a few times, but didn't get off his butt to assist. Either get up and help guests or close your office door. Noisy rooms and moldy bathrooms. The hotel is sandwiched between two highways, so street noise is heard from rooms front & back. The walls are paper thin - I heard every sneeze, cough, conversion, toilet flush, shower, stomping feet, dropped toilet seat and slammed door. To make matters worse, the walls had banging pipes/mechanical noises behind the toilet. When will hotel architects, builders & owners realize guests want quiet? The bathroom ceiling had black mold. Cleaning crew HINT - look up ! Covid protocols resulted in breakfasts being cancelled. Instead they have some quicky-mart to go food. Budget hotel at a budget price. Management needs a kick in the pants and to perform some cleaning QC inspections. read more

Fairfield by Marriott Inn & Suites Panama City Beach - Moldy ceiling - Hotels Near Me - Panama City Beach, Florida

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For the second year in a row, I've stayed at this hotel to attend a lacrosse tournament. Last year, my room was not cleaned during my stay, so this year I specifically typed the request in my reservation, and verbally asked the attendant when I checked in, to ensure that my room was cleaned each day. I was assured it would be done. After being at the tournament all day, we returned to a room that had not been cleaned. Front desk sent up fresh towels as a consolation. I will choose an alternate location in the future; one that can honor my simple request. As a working mom, having the room cleaned is partly what makes this trip a vacation for me. Also, the breakfast is very mediocre. On a positive note, the building is nice and in a great location, and the employees are very friendly. read more

Staff was wonderful. Rooms were cleaned. Pool and gym were what I'd expect for a hotel. Breakfast was typical hote breakfast. Would stay again. read more

Listen, this particular job is thankless but I feel the need to shoutout for their superb presentation and quality of a normally mediocre thing.....the continental breakfast here is amazing. I know that's a word you would not normally associate with hotel chain breakfast, but I was honestly pleasantly surprised by the amount of variety and the freshness. I saw a quick glimpse of the elusive continental chef and didn't get a chance to say how happy I was but I feel like he would probably think I was taking the piss. The front desk staff was very kind at check in and the room was nice and clean. No one is ever excited to wake up at 6am, except for me at this hotel. read more

Good location. About a 10 min drive from the beach!! Not a lot of eateries open past 10 pm nearby. Rooms were clean and comfortable. Love that Incan log in to my netflix on the tv with the remote!! Great option!! I didn't go down for breakfast cause I'm not a fan those quick breakfasts but I'm sure they're just like any other. Yes I would recommend this place and would come back. read more

Fairfield by Marriott Inn & Suites Panama City Beach - Beach in front of schooners - Hotels Near Me - Panama City Beach, Florida

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Where to start, the staff were really friendly, and the hotel room was clean. We came a little before the season started so the price was under a hundred a night. And maybe that is why there were a few issues... we did use the room service the day after check in... there were 2 of us in the room, and that should have been apparent with both beds being used.... so the cleaning person cleaned before we got back at 1pm which was nice as we were tired from a long morning of fishing... I immediately notice there was only one towel where there should have been 3... being really tired of 5 hours of reef fishing figured I would call down after a nap... boy was I wrong... I went down about 4pm to see if the front desk person could get at least one more towel... poor lady checked all of her usual stash and had nothing... she even checked empty rooms that were out of service... still no towels.... needless to say we only had one towel between the 2 of us..... The next day when we returned from fishing and lunch, room service had not been there... I called down and asked for towels... luckily 30 minutes later the room service lady showed up with 2 towels... I have a hard time believing that a well know hotel chain would run out of towels.... either way it may be time to look for a better solution, your guests should never have to go with out a standard item in your rooms... Now mind you this hotel has only been open a year.... and from the looks of things it has not been maintained like it should... on the forth floor heading to the high 400 rooms the carpet has come unglued. Just little things like that need attention... hopefully if I return the towel issues will be a thing of the past... it I will bring my own bath towel just in case.... that is IF I return.... read more

Fairfield by Marriott Inn & Suites Panama City Beach - How can you serve your guests this? This was by the coffee... - Hotels Near Me - Panama City Beach, Florida

This hotel is extremely clean well-maintained and the staff here is excellent the general manager should be commended for running an excellent property. I am here on business and would recommend this property wholeheartedly. It's in a great location close to restaurants and shopping. In comparison to properties I've stayed at around the area this hotel is outstanding. read more

Fairfield by Marriott Inn & Suites Panama City Beach - Bedroom clean and neat. - Hotels Near Me - Panama City Beach, Florida

First time to PCB with my family...the hotel is brand new! I love how clean it is. The staff is very helpful as well. The breakfast is good. It starts to close around 8:30, so beware if you want waffles between 8:30am and 9am. Could use more fruit and non-pork choices... The only other thing is you are between 2 major roads. One good thing is that a long-term stay will be built soon, so that should alleviate some of the noise from one side. read more

Fairfield by Marriott Inn & Suites Panama City Beach - Front of the hotel - Hotels Near Me - Panama City Beach, Florida

In from Missouri for vacation. Very clean with great amenities. Our beach house wasn't ready to check in until 4:00 so they gave us a 3:00 late check out which was wonderful. Hotel staff were extremely friendly. Highly recommend. read more

We stayed here one night, and I wish we would've stayed our entire trip instead of at summit condo. Would've saved us a lot of money too! It was super clean, comfy bed and linens, great water pressure, friendly staff. Short drive to the beach. We didn't use the pool or have breakfast here, so I can't speak on that. read more

it was a nice hotel. I have been staying at Fairfield Inns for over ten years on business and this is one of the newer ones which is nice. You aren't going to walk anywhere to eat or walk to attractions, but they aren't a festive. read more

Fairfield by Marriott Inn & Suites Panama City Beach - Hotels Near Me - Panama City Beach, Florida

Please be advised: After a 12 hour drive through horrible traffic on I65, I was informed that our reservation had been cancelled (credit card would not approve the amount). We were not informed and our rooms were sold. We found new rooms in Panama City thankfully, but paid a $1,000 premium. By the way, the card that had rejected the Panama City Beach Fairfield charge of $2,200 ACCEPTED the Panama City Residence Inn charge of $3,200. I have asked Marriott to assist me for the extra cost using Rewards points. They will not do anything. LESSON LEARNED - When is a reservation NOT a reservation? When a computer glitch indicates your card won't handle the cost ( for a few hours) and the rooms can be sold likely for a premium to the next family. read more

This is an amazing hotel! Very clean and the staff is amazing ! The guy Nyles at the front desk deserves a raise he treated us with so much respect and went over and beyond! Will definitely be staying here again! 5stars for Nyles!! Thanks for making our experience amazing !! Bedrooms are clean and very nice and bathroom is clean and very nice! This place is right off front beach ! Right by everything !!!!! read more

Was not very impressed... I got here in the early evening , and was surprised they had only 2 parking spaces left and one of those spaces was partially taken by a truck that crossed the line. Upon entering, they immediately tell me, a Marriott gold member, they are all sold out so do not be surprised if I get a room that I did not book. Sure enough I didn't get the room I had requested. But whatever. Immediately after entering my room on the first floor right across from the elevators I noticed how noisy it was, and also I noticed a giant frog sitting on the window, although thankfully not in my room. The beds and pillows were slightly uncomfortable but not the worst I've ever seen. Breakfast was mediocre at best and the only other upside was how kind the lady at the front desk was, especially the one in the evening. Another bad part of this hotel is that it is in a very poor location that is not easy to access. This place sort of works for just driving through but I would definitely not recommend staying here multiple nights! read more

My friend and I stayed at the Fairfield Inn at the end of January. After staying at the Comfort Inn, which was pretty awful, it was a breath of fresh air walking inside. Everything from the lobby to the room was spotless. It is just built, but I have no doubt that they will keep up their cleanliness! The staff was incredibly friendly and helpful. Internet worked great. The TV had netflix already in it which was absolutely fantastic!! We also had a 2 month old baby with us and they offered to bring up a pack-n-play at no charge. We only planned to stay one night, but because of the Tornado that hit Georgia we ended up having to stay an extra night. The next morning was a Monday, and we didn't realize that breakfast ended earlier on the weekdays. However, the front desk agent (I'm sorry I wish I could remember your name!!) made sure we had anything we needed before breakfast was totally cleared. Thank you for a wonderful stay!! We will no doubt use this hotel again in the future! read more

This hotel is absolutely beautiful!! It's very clean inside and out! The staff was very very friendly and accommodating!!!! We must come back!!!! Check this hotel out when you're in PCB! You won't be disappointed!! read more

Loved our stay here. It was a beautiful king suite. It had 2 TVs a couch, fridge, microwave and a king sized bed. Didn't have a great view but the bed was very comfortable and we was just spending the night. I would stay here again if visiting Panama City Beach. read more

Today, I had the worst experience when I contacted the hotel in regards to being reimbursed for the advancement payment that was taken out of my account when I made the reservation. Due to the pandemic, it was in my best interest to cancel my reservation. The reservations were made for the July 4th weekend. My reservation was canceled on June 18th, and I was told the funds would be refunded to my account within 5-7 business days. I requested to speak with the front desk manager, Clay Walker. Mr. Walker was very unprofessional on the phone, and not interested in my concerns regarding releasing the funds back to my account. He insisted that I needed to provide the credit card number if I wanted to get "my money" reimbursed. I assumed this information would have been saved under my reservation, therefore he should have been able to reversed the charges back to my card. His attitude and demeanor was unacceptable to be in a manager's position. It's bothersome to believe a prestigious hotel, such as the Marriott have people of this character as part of their team. Signed, Very Disappointed read more

No stars would be more appropriate for this review. We had a confirmed reservation for a two night stay, made all the appropriate arrangements for our trip (dog boarding, groceries, supplies, etc), drive from middle Tennessee to Panama city beach to find out upon arrival our room has been mysteriously cancelled with ZERO notifications from Fairfield suites or Hotwire even though our card was charged $678 by Fairfield which was more than the $602 stated on our confirmation. This was also a "pay later" reservation so I still have no clue why my card was charged up front. Literally, Hotwire & the Fairfield suites were unable to give us any answers. Not to mention the hotel staff was extremely rude and condescending. On our way to the hotel I had tried calling and the phone rang and rang. When I entered the hotel, I wasn't greeted for at least 10 minutes and at this time the phones were ringing off the hook. I spent 2+ hours with multiple Hotwire reps with no resolution. This left us stranded with 2 small children and no other hotels within a who knows what mile radius to be booked. As you can understand, this is an extremely frustrating situation. After breaking the hearts of our 5 and 3 year old boys we made the decision at 8:30pm to drive Back home to Tennessee after driving 9 hours+ to get there. Not to mention I finally received a cancellation at 9pm stating that our reservation has been cancelled and we are being charged a cancellation fee of $379.68. Needless to say this experience was a complete nightmare! All I wanted was a family trip for my birthday weekend. I will be filing complaints on Fairfield and Hotwire with the BBB and CFAB for their complete negligence and my lawyer is looking into this as well. I have not been able to get my money back as neither company has taken any responsibility for either of their unacceptable business practices. Last thing, one of the managers who my husband spoke to the next day said they had bed bugs as well so please beware when booking a stay here. read more

I booked this hotel over a month in advance. Mind you-I am a gold elite marriott rewards member. I arrived and was promptly told that they had overbooked and I would have to go elsewhere. This AFTER I prepaid for the room and AFTER they had double charged me for the room, which took over a week to get refunded. I'm honestly over Marriott. read more

Only getting one star b/c I can't give "0"! The manager Clay Walker is totally unprofessional and ignorant. Hung up twice on my husband and my husband was being NICE. When we get to PCB last night at 2030, our reservation was cancelled. Mind you, there were tons of folks coming west due to hurricane Matthew who truly needed rooms. This jack wagon manager, decided to charge our card before we get there. It has been my understanding that you get charged upon departure of a hotel....anyway.... we reserved the room on a MARRIOTT REWARD VISA (the company he is representing). For some reason this tool of a manager had the wrong number, charged it early, and because he had an old number, it declined. We had a military rate and it sure does seem that he was eager to cancel our reservation to be able to increase his rates and stick it to those in need of a room traveling away from the storm. Just felt malicious and wrong. Thank goodness we were able to get a room at Tyndall AFB so we didn't have to sleep in the jeep. Sad that this jack-off is representing Marriott with such a heinous personality. read more

Everyone here is super nice! We were working in the hotel lobby and they ordered us pizza for lunch... amazing!! Rooms were super clean. Would definitely stay here again! read more

Rooms were very clean and staff were very friendly. Convenient location. Just wish they had an indoor pool/heated pool with the cold snap PCB had during spring break. Loved the smart TV that let us use our Netflix account. read more