Still good! I was here for three nights last week, and and it was an enjoyable experience. Not much to update other than some minor complaints.
Room was satisfactory as it has always been, but there were some minor gripes. I was in 121, and the view wasn't spectacular as it was the entrance/exit to the pool, so very little natural light came in during the day, not a big deal though. The carpeting in the room could benefit from a good run of the carpet steamer; the carpet is much newer than the green, diamond-patterned stuff that the rooms originally had in the 2000s when it was a Holiday Inn Express, but there were obvious high-traffic matting and soiling that need to be addressed. Toilet had a worn flapper, allowing water to slowly escape into the bowl, and the fill valve to activate. Other than those things, room was spotless and seemed well maintained. Plenty of space as well and lots of places to sit. Loved the availability of a kitchenette.
Tech in the room was good, but could use improvement. There were plenty of power outlets on lamps, which is good because the wall outlets would not and could not hold a plug. Clock radio does not have Bluetooth, so if you're wanting to play music, you're out of luck. You can Bluetooth your audio to the TV though. And that's the other thing.... the TV.. It has this new system that many hotels apart of the Marriott network have been implementing, and so far for me, it's been mediocre no matter what hotel I've been to. This system appears to try to emulate the smart TV feel and it succeeds with the availability of streaming apps, but it falls short in all other areas. You cannot view your bill or check-out on the TV, there are no in-theaters movies for rent, and the program guide has info that is either: for a different time-zone than what is airing in the hotel, or is completely inaccurate. Not to mention, the fonts are tinier than they should be and my corrective lense prescription is current. I spent most of the time Googling TV listings on my phone, which was a tad frustrating. Is this setup better than the Lodgenet system this hotel, and pretty much every other hotel had when I was kid? I'm not so sure. With some tweaks, it could be.
Only other thing to note was housekeeping service. When I checked-in, I was told that rooms are serviced when they're checked-out of, prior to the next guest, and that if I wanted service part-way through my stay, I could be put on a list. Imagine my shock when I return after being out for several hours to the bed being made, carpet vacuumed, and the towels replenished and replaced. That's not a bad thing, but had I known they do actually go ahead and service rooms mid-stay, I wouldn't have left my valuables out. Also, on the day of check-out, housekeeping was knocking on the door at 9:30 when I didn't have to be out until noon. I had to pretty much answer the door in my underwear to tell the maid that check-out wasn't until noon. I get that the hotel was near-filled to capacity, but still...
All in all, solid hotel, but like anything, there will be gripes. read more