**TLDR: Found bedbugs in our room and management refuses to approve a refund for a room we didn't…read moreeven get to sleep in!** We were in the process of driving states away with pets for a move, and decided to stop here since it was along I-80. Check-in was super easy, and the front desk employee was super helpful. After we had unpacked and started to settle into the room, my partner found a bed bug crawling on one of the beds. He immediately killed it and took photos (attached), and we were disgusted. I was in the middle of taking a shower when he discovered this, and when I needed to dry off, the towel I grabbed was filthy and just fully covered in short black hairs that were sticking straight out. We packed up all of our stuff in record timing, grabbed our pets immediately, and went down to the front desk to explain the situation. The front desk employee went up to the room, agreed what we found was a bed bug, and even took pictures of our pictures to send to the manager. The employee helped look for additional bed bugs, but I think we got lucky with just the one. The employee said it may have come from under the door from the conjoining room, so there wasn't a full infestation in our room just yet. The employee was super cool and helpful, and since I had booked through Capital One Travel, they directed me to initiate a refund through Capital One. We immediately left and had to search for/book another hotel, as well as inspect all of our stuff and pets for bed bugs. I called Capital One Travel a few days later, but since I didn't know the name of the manager or the front desk employee, they weren't able to initiate the refund until I got the names. Once we finished our drive to our destination, I emailed the property to attempt to figure out a refund, but got no response. I called the hotel asking for the names of the manager and the employee, and the person on the phone gave me the employee's name, but would not provide the manager's. They instead said the manager would "call me back to discuss the situation", which never happened (shocker). I managed to find her name on Google and called Capital One Travel back in an attempt to finally initiate a refund. The Capital One Travel representative then reached out to the property, but needed the manager's approval for the refund. They were making this representative jump through hoops and wait just for the manager to NOT approve the refund. Why? I have no idea since they are aware of the disgusting situation. So here I am, ghosted by the hotel's poor management, down $136, and attempting to get a refund on a hotel room with bedbugs that we didn't even sleep in. Just stay in Omaha, don't bother staying here unless you want a filthy room and possible bed bugs.

The absolute most basic motel ever... no breakfast , no gym, coffee taste like water, Tv doesn't…read moreturn off . I've never been to prison personally, but when you close the windows and the drapes, their concrete walls inside and it seems like you're in prison they got no spoons or knives or forks. You have to pay for everything downstairs. Washer and dryers are like from the 80s... tried calling the front office nobody picks up the phone. It's like a mom and Pops place. That's run very terrible. Would never ever come back here again or any my place franchisees if there are any in this country.

Hotel has been updated. Room was well appointed and clean. Good…read morebed. Young lady at Check in very pleasant and helpful. We checked in June 24 in afternoon and departed on June 26 at around 9 am. Cons: security at elevators that required rm. Key for entry was Out..anyone could enter end exit rm. floors. At checkout the Lady at front desk never said a word to me. I told her my room # and that I was checking out. She handed me my bill and turned away. No word was spoken. Never have had this occur ever.

This place is so comfortable. Just wish they had not gotten rid of the hot tub. Room is…read morecomfortable. Check in and check out is very easy. I stayed recently and the hotel was pretty full, but I couldn't hear any of the other people who were staying there, so that was pretty nice

Absolutely horrible. Beds are so uncomfortable everything is dirty and gross. Had stains on couches…read moreand sheets and pillows. Had to go and buy an air mattress because the pullout couch was an inch thick!!! You could feel the bars on your back laying down. Not a great place to stay and and would not recommend

Rooms and breakfast are fine. Convenient being attached to event center for sure. But have stayed…read morehere 2 times now and the pool has been freezing. Bummer for the kids.

The Farnam was easily one of the nicest hotels I've stayed at in the Midwest! The entire property…read morefeels upscale and thoughtfully designed, and our room was incredibly spacious, elegant, and comfortable! The location is also fantastic. You're right in downtown Omaha near Gene Leahy Mall and within walking distance of the Old Market, restaurants, bars, and plenty to do. We were there over a weekend and loved being able to walk out of the hotel and immediately feel like we were in the middle of everything! We also had dinner at Dynamite Woodfire Grill inside the hotel, which made the stay even better. The plates were not only delicious, but each dish was was plated uniquely and with purpose. I would absolutely stay at The Farnam again on another Omaha trip!

The best staff. Genuinely welcomed us, greeted us upon returns. Needed sofa bed turned down & it…read morewas done immediately & the fellow promptly brought back an extra blanket for my kiddo. Bar service was friendly & the right amount of chatty (if you also like to sit at the bar for drinks, you know what I'm talking about) We had a Visionary Suite - 1114 - view of the park, the river, ball stadium. Spacious & gorgeous. Felt like an apartment. Definitely recommend if you have kids with you. Grabbed pastries for breakfast & enjoyed the island w stools for an easy in pjs family breakfast. Black out curtains on windows were excellently fitted. Room was very clean. Bed comfy. Towels were the bathsheet size, not tiny hotel towel size. I love nice hotels. I really love The Farnam. My husband had stayed here before & had joked about how he wasn't coming home bc he liked it so much. We stay in upscale hotels regularly, so I thought he was being silly. They'd won him over & they won me over too. This is the only place I want to stay in Omaha.

SAVE YOUR MONEY AND DONT COME HERE…read more First of all the hotel smells and is dirty. There is a lot of parking which is nice. The carpet needs to be updated as it is extremely dirty. The room we had which was 312 was also dirty. I always check sheets before I lay in hotel beds and the sheets were dirty. The bathroom had dirt and there was food still on floor over by couch. They have a workout room which is very small. They have a pool, but no hot tub. The water is cold like Lake Michigan. They have ice machines on each floor. I probably could've slept in my car and had better night of sleep.

Highly recommend this hotel for the night before an early flight or any other reason. The staff…read morereally shone with their customer service skills and their willingness to make sure everything was perfect for us. They even let us borrow a box fan since the air conditioning in our room wasn't hitting me on the far side of the king size bed. So grateful for this team and we will definitely stay here again!

Upon checking in the front desk the gentleman was very kind explained about breakfast times, how to…read morefind our room etc. The room was a lot more spacious than the pictures. It has a pretty large closet as well. Got the king bed with kitchenette that had a microwave and fridge. The entire room was really clean. The shower was perfect after a long day, The bed was comfy too and the blanket that was under the top comforter was really comfortable felt like a soft shirt material. Didn't get a chance to make it to the breakfast. The hotel essentially shares a parking lot with 2 other hotels and Ameristar casino that's on the water edge. Would highly recommend staying here and would absolutely stay here again. It's also less than 10 mins from the Omaha zoo so perfect to do some activities in Omaha as well. If you want a relaxing stay this is one I highly recommend and at a great rate as well.

The worst hotel I've ever stayed in. Dead roaches in the stairways, mold in showers, broken beds,…read morebroken tiles falling off the walls, sweet fella at the front desk that steals from you, and a mediocre breakfast. Went with a sports team and they managed to overcharge every single family. Not just with our team, every family in the hotel playing. When addressed, the grifter behind the front desk justified the overcharge, then was reprimanded and forced to refund the families by the tournament coordinator. If you're a spots team, do NOT stay here.

First time coming here, needed a place to stay at and relax at. This place was a solid choice in…read morethe Omaha area. Staff here was friendly, plenty of options nearby and in walking distance. The rooms were clean and modern. The shower was definitely one of the highlights in one of my opinions. Fair selection of complimentary breakfast choices as well. Overall, good place to go too.

Horrible experience Dan at the front desk sucks he's rude and nasty he should be fired period. And…read morethey messed up our room after it being reserved since October

A great hotel! I will be returning next time I'm in the…read morearea. PROs: + Modern rooms. Reliable hot water, plenty of light, four pillows, a TV with some premium channels, a micro kitchen, and more. There were only small signs of wear. (I was in a Studio room.) + Staff. Every staff member I encountered was amazing. The only ones that didn't go above and beyond were not directly customer-facing and deep in a task. + Room service. Omg, they actually have room service every two days or so without asking. NEUTRALs: * Breakfast. Definitely met expectations, complete with constantly restocked hot dishes and one of the waffle makers. * Snack bar / mini convenience store. Great during the day, not so great at 3am when I do not want to interact with humans; there are no vending machines on the first floor. * Location. Right next to the Mid America Center (MAC).

Update: I was able to negotiate a $10 credit at on-site Starbucks. Front Desk indicated anyone…read morewho chooses digital key check-in automatically declines the $10 onsite credit. This is t stated anywhere for you as a hotel guest, so proceed with caution!! Original review: Well. The 1-star rating pretty much sums it up. We received a below average 1st floor room with a generator or something equally loud roaring right outside our window. Loyal Elite Status members need to lower their expectations. You get nothing at all special for your loyalty here. I am Platinum Elite and the embarrassing low welcome "gift", bad parking, and zero room upgrade made for a lackluster welcome. Expect little from this hotel and your expectations will be met. I would recommend driving on to Omaha for real Marriott level customer service.

This is a great place to stay. Rooms are super large and spacious. I have the King room so it had…read morea separate sleeping area with a living room type room when you walked in. Refrigerator, sink and serving counter. Perfect for those extended stays. Walk distance to downtown Old market area, heartland Park and Union station. The made to order free breakfast was a nice bonus to the perfect stay. Has a whirlpool, pool and fitness center as well. I will certainly stay here again should I pass this way again.

My partner stays here often on for company meetings. For some reason corporate always wants to book…read morethis place. She is not had a good experience yet. Last two times she came home with bug bites. This time in particular the"clean" towels had mascara all over them. Based on her experiences, I would never stay here.

Ofeila is a gem at this hotel! She made me and my family feel so welcome, like being at home. The…read morebreakfast is a great way to start your day and get back on the road. Ofeila's love of hospitality is clear! Thank you so much for the kindness & warmth.

Why didn't I read the reviews before I booked? I've never had such an awful room at a BW before. I…read morewas placed in the back first floor. There was a weird buzzing sound coming from the bathroom ceiling. I left the fan on to drown out that noise. The a/c cycled off and on LOUDLY. And then the noise of the big rigs and train whistles made it completely impossible to sleep. The room phone didn't work. My cell phone didn't work in the room either. Oh, and the room next to me had a dog that barked occasionally-not a big deal. But the owner yelling for it to shut up was worse. I was too tired to ask to move rooms. I toyed with the idea of just leaving and finding another hotel. I should have. The breakfast was nothing to brag about. Really disappointed. Would never recommend.