We had a two night stay at Hilton Garden Inn Dallas Lewisville and we really enjoyed our visit…read more The hotel was under a renovation when we arrived but the employees told us the hours that the work would be done and apologized for any noise or inconvenience this may have caused. I wasn't concerned because these type of issues do happen from time to time. When we got to our room on the sixth floor we were happy to see the whole floor was already updated and WOW it was so beautiful and very updated. The room was extremely clean and you could tell that housekeeping take great pride in their work. We have been to a great deal of hotels and condos throughout the United States and we were happy with our stay and the location was very convenient for all the things we had planned for the short stay. I also really liked the art work in our room. I looked everywhere to see where I could purchase the art but unfortunately came up with nothing so the search will continue. I hope management will let all their employees know how much we appreciate all the hard work they did and we plan to come back again and excited to see what it looks like once its finished. Thank you for the great time crossing fingers I can find out what company makes the picture that was in our room.

Our experience at the Hilton Garden Inn Lewisville was nothing short of excellent, and it all came…read moredown to the people and the level of care they showed. We made a mistake when booking and accidentally went through Priceline instead of booking directly with the hotel. It quickly became clear that we might be out the money we had already paid, which was frustrating to say the least. That's when Assistant Manager Rolando Guitterrez stepped in. Instead of giving us a quick "nothing we can do," he took extra time to really look into the situation. He worked through the details, explored options, and ultimately found a way to help us so we didn't lose that money. That kind of effort and genuine concern is something you just don't see often anymore. What really impressed us was that even after going above and beyond to fix our issue, he still offered us a complimentary room upgrade at no additional cost. That level of customer service speaks volumes about both him and the hotel. Beyond that, the property itself was extremely clean--from the lobby to the hallways, rooms, and pool area--and every employee we interacted with was overly friendly and welcoming. This was one of the best hotel experiences we've had in a long time. If you're staying in the Lewisville area, this is the place to go.

I checked in on New Years Eve. It was fast and easy, im glad I was able to get a 1st floor room as…read morethe elevator was having some issues. The front desk clerk was nice and answered my questions. I was in the corner facing costco , also get to see the pool to the other side. Im glad it's adjacent to Carrollton which was my main objective! I would recommend this place. Its near the vista mall, but the mall im a little confused about.

We had such a nice stay here, using our IHG points. The hotel is well-kept and every employee we…read moreencountered was very friendly. Breakfast was bountiful: - two types of omelettes - sausage - pancake making machine - breads - yogurt - fresh fruits - COSTA fresh ground coffee - and more more more! The lady working the breakfast was really friendly...tip her. The room was immaculate. I would definitely stay here when in the Dallas area.

Decent location, not a bad drive to the rental car center; there are a lot of gas stations on the…read moreway. The room was comfortable. The staff were friendly. There is free and ample parking here. They had breakfast, but I had to leave before it started. I'd stay here again.

Sporting a modern and relaxing vibe as soon as you walk in Tru by Hilton is nothing less than…read moreamazing! The lobby had the cutest hanging chairs and tons of comfy seating! I was able to add my mom to the reservation so she got there before me and was already raving about the room as soon as she stepped in--and I see why! The room was huge with two comfy queen beds, plank flooring, flat screen TV, and generous sized bathroom with a large shower. Every item in the room down to the fridge and microwave were thoughtfully thought of. Despite not having our luggage my mother and I were able to get a great night's sleep especially with the help of the amazing front desk staff. I love that they have a shuttle to the airport and a very generous breakfast! I absolutely loved the chicken sausage and oatmeal. I wish we could've stayed here longer, but this will be our go to spot from now on! Thank you for truly an amazing stay Tru!

I stayed at this location for a 1 week work trip. The front desk staff always seemed to be in the…read moreback office. They were not the friendliest, but they were sarcastically polite. Checking in was quick. The front lobby was very nice and clean and. I got to my room It was very clean. I was very happy with the layout and it was a good size room. The bathroom was clean and the lighting was also great. The sitting area and bedroom area, although had lots of lamps the lighting was still very dim. The bed and pillow were comfortable and I realized all four pillows that they gave me were all different materials. Which was nice because I was able to decide which one I wanted to lay on. Regarding the shower, there is no door so it was very cold and drafty. The only solution I found was to put the shower on hot close the bathroom door and let it warm up for about five minutes then once I was ready to shower. I adjusted the temperature so that it was not drafting, but you need to have the bathroom door closed when you shower. The towels for the bathroom also had holes one of the washcloth actually disintegrated while I was using it. Luckily, there were two others for me to choose from there was only one day for the seven days that I was there that they offered continental breakfast other than that you had to order from the restaurant. That was not very convenient since you had to really wake up at least 30 to 40 minutes early to grab breakfast before work the location is not in a very populated area so I would stay here again for a work trip, but probably wouldn't would not stay here for pleasure.

Very clean hotel and Tom in the bar/restaurant is second to none!! Was a part of a party of 12 and…read moreTom never missed a beat! Highly recommend.

I travel to north Dallas with some regularity and I have found a gem of a motel. the rooms are not…read moreonly clean and well maintained, but welcoming as well. The staff goes out of their way to make sure your stay is a 5 star stay. Hot breakfast every morning with all the standard American breakfast foods. Located right off the highway it is surprisingly quiet. Great Vietnamese food, American food, and Mexican food are nearby. Gas and convenience store right next door mean you can gas up and pick up anything you forgot - and still not get up early!! Yes, Yes, Yes - Miss Cindy and the rest of the great staff

The man behind the desk was extremely rude and aggressive when it came to discussing a simple…read morematter. Then the lady that worked with the food decided to say something to my children which are minors. I asked for them not to speak to my children, after which the "manager" Chris called up to the room and said we had to check out. No one should spend money where staff feels they can be disrespectful and you not be able to address it and they deal with it in a professional manner.

I stayed with the Greenleaf resort on August 25th 2015. The staff were friendly and thoughtful -…read morethey even remember me from my last stay and greeted me by name on arrival! Upon check-in, I found a note from one of the nice maids inviting me to enjoy my stay and feel free to use the amenities. I did notice the customary chocolate was absent but this is a minor quibble. After some time enjoying the facility, I decided to avail myself of the on-site dining options and chose the lasagna with garlic bread. Because my assistant and I were seated with a view of the kitchen area, I glimpsed an interaction between the manager and two of the chefs during dinner preparation that was surprising. It seemed one of the chefs had burned the garlic bread. The senior chef and the manger got into a bit of a row and the senior chef threatened to quit as the poor chef who'd burned the garlic bread hurriedly prepared a new serving...WITH the help of the manager! It seems the manager really didn't want to have the senior chef walk out on him hah! Dinner was delicious and quite filling, I wasn't even able to finish the portion they gave me and I split it with my assistant. Note that on the way to dinner, I noticed one of the poor cabana boys passed out on a lounge. They work them so hard that I couldn't even rouse the boy when I tried. He did appear later in the evening and accompanied us on the shuttle to local shopping and told several very funny jokes. The missing chocolate upon check in and the silverware at dinner being somewhat plain (I was expecting sterling silver cutlery in an establishment of this class) were really the only negatives. My assistant did not care for the art work - specifically the paintings - hung in the entry way and stated this as we exited. Definitely recommend a stay with this place!

Not recommended. Got sick and we had to change our stay to another place…read more Smelling bad. Chairs & couches, and tv are really old & not usable. Dirty floors, broken toaster; dirty stove, utensils not clean & are with previously cooked food.

Pros: Location, size of room (we had a two bedroom two bath room that was amazing size.) This is…read morethe first hotel I have stayed in since COVID that actually cleaned your room during your stay. Breakfast was pretty good, and free so even better. Every staff member was friendly! Cons: This place is very gross! It smells absolutely horrible in the halls. Like a mixture of weed, urine, and animals. We stayed on the 3rd floor, the last room, it was the 2 bedroom 2 bathroom. The room itself was decently cleaned besides the fridge. But outside of the room and all the way down the hall was the most horrible smell ever! I complained twice and it was never fixed during our entire stay. I think the person across from that room lives there long term and has animals that caused that awful smell. It was very bad. Also the front area is gross, peek the ceiling fans! I will say, the housekeeping ladies were cleaning every single time I saw them but I think so many people live there long term and its hard to keep it nice. Also, the elevator is a long ways away and my grandmother is handicapped. It was hard to get from the elevator to the room. The other one is broken.

This hotel is nestled in the heart of suburbia with picturesque and tranquil surroundings. In fact,…read moreFlower Mound's river walk area is about as quiet and safe as it gets, so if you're from out of town and trying to decide on a place to stay, you won't find a better neighborhood. Parking is free and spaces are abundant in both the hotel's lot and the nearby parking garage. The lobby and lounge areas are clean and inviting, decorated in soothing earth tones with modern furnishings. There is also a massive ballroom, ideal for weddings or business functions (I'm unsure of the exact capacity though). Full disclosure - I have NOT stayed in any of their rooms. I have only come here to attend special events. Therefore, I can only speak about those experiences which include the food, drinks and the serving crew. The food they provide is tasty although not particularly fancy or gourmet. It's about what you'd expect from a casual 3.5 star restaurant. The servers are good about keeping the containers topped up so everything is fresh and hot. They also waste no time clearing away empty/dirty dishes. I had to purchase my own drinks from the small hotel bar since alcohol was not included in the banquets I attended. While the selection is limited at least some basics are available. Of course nothing is cheap! If you aren't attending a catered event here, there are far better options to get food and drinks by venturing out to one of the nearby restaurants. Several are even within walking distance.

This review is for their bistro. I've stayed at Courtyards numerous times and always order the…read moreoatmeal. This oatmeal was pure mush. Served with a lone spoon in it, no napkins, no side of milk, no brown sugar, and the maple syrup already in it. Grabbed some napkins from the coffee stand and requested milk. Hardly edible. Coffee was cold but that's ok as I can dash quickly.

Check-in started not so smooth when the front desk couldn't find our reservation. She couldn't…read morebecause I had made it for the following day. So, ALECIA assisted us in getting an additional night. I was going to get another hotel since I had an IHG free night, but we stayed here mainly due to her! She was so personable & professional! The room was clean and comfortable. There was quite a bit of TV channels. Finally, the breakfast was really good with a generous variety.

I rated this a five star hotel compared to other hotel stays that I have had previously. The…read moreproperty is well-kept and clean. My spouse and I were really pleased with "A" (can't recall her name, but it began with an "A". She appeared to be the evening shift front end manager. The room had ample accompaniments, nice soap and shampoo. Bonus : there was a microwave. One thing I really liked was the blackout roll down shades. Don't forget to set your alarm, or you won't wake up. Ha. The entire room was "roomy" and the shower had nice hot water - good when it was so cold out.

My oh my this place is something else…read more.. My husband had a work conference here at the Gaylord Resort and Convention Center so we packed our bags and my toddler and I came too. I was looking into pictures of this place and was so confused as to what was the resort and what wasn't. There's no way all these pictures that look like different places can be all in one place... well my friends... it is. As we pulled up, I realized just how big this place is and I got really excited to go inside and finally figure out what's what. This place is gorgeous. Part of it looks like a lodge, part of it looks like a mall, part of it looks like a convention center... because it is, part of it looks like a hotel, part of it looks like the riverwalk, etc... and yet it all blends together seamlessly. There are 4 main restaurants, at least 2 bars, two coffee shops, one is also a marketplace, shops that sells clothes, a kids store, an arcade, a spa, a gym, a FedEx business center, an indoor pool, an outdoor pool, another restaurant down the street that is also part of the resort, a water park down the street that is part of the resort... I'm FOR SURE forgetting something... or multiple somethings. There's no way to do it all in a week while also attending a conference. So we didn't hit up everything. It's okay though, my toddler mostly wanted to just walk around. Nonstop. There's plenty to see by doing that. There's a scavenger hunt that you can do, a virtual animal safari, model trains that we stopped to watch multiple times, a mini Build-A-Bear Workshop right in the middle of things... I'm telling you, this place has it all. We arrived on a Monday, left on a Friday, and didn't have enough time to do and see everything. We ate at 3 of the 4 main restaurants. We tried to eat at the Riverwalk Cantina - and I was admittedly most excited about that one. However, the first two nights they were having a buffet. We wanted to order from the menu. We said we'd come back. The third night my husband had a business meeting at the steakhouse so that was a no go. The fourth night we went down there to eat... they were closed. Getting ready for a private event. *sad face* We left the next day and never got the chance to try it out. Things are a bit pricey, but you pay a convenience fee, and the fact that they literally had everything we needed in one place without leaving the resort was just that... convenient. So I wasn't complaining, especially with a two-year-old in tow. Even the option to have food delivered to your room was great since I could order breakfast to be delivered before my kiddo woke up for the day. The room was nice. It was pretty modern and spacious. We were on the first floor so it was also convenient. We didn't have a fancy view. It was a side parking lot, but the fact that it was part of a block of rooms reserved for the conference meant that we weren't expecting a room with a view or anything. I slept comfortably, but brought my own pillow which I believe was a big part of my comfort. My husband said the typical hotel bed was too hard. It wasn't as enjoyable of a sleeping situation for him. I could've stayed longer and been just fine lol. Anyways, I know this review is very long and I'll cut it off here, but I will say that there are so many more things I could say, but you just have to experience this place for yourself. I will review the restaurants we tried separately. Texan Station Sports Bar & Grill Zeppole Old Hickory Steakhouse

Changing my review a bit…read more There was a correction needed to the billing after we left. Dealing with their customer service to get this resolved has been a nightmare. They are very difficult and unhelpful on this issue.