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    Faircount Media Group

    1.0 (1 review)
    Open 8:30 am - 5:00 pm

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    13 years ago

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    Tampa Bay Times - Once again two duplicate sections with no coupon and sale paper section. This happens almost every week.

    Tampa Bay Times

    1.4(68 reviews)
    3.8 miDowntown Tampa

    Unethical Billing Practices - Beware of No-Refund Policy on Small Orders…read more I recently placed an online order for a product from the Tampa Bay Times website. A few hours later, I changed my mind and canceled the order. I called customer service to confirm the cancellation, and they assured me it was processed and canceled. However, when I followed up to request a refund for the item I never used nor would use I was told that the company has a policy of no refunds on any purchase under $10. The charge was under that amount, so they kept my money despite the order being canceled and before I was using it. This feels like outright stealing. How can a reputable company justify keeping payment for a product or service that was cancelled, simply because the amount is small? It's fraudulent and predatory. Potential customers should be warned: if you place any order under $10 and need to cancel--even hours later and with confirmation--you will not get your money back. I've never encountered this policy at any other legitimate online retailer. It's completely unheard of and leaves a terrible impression of the Tampa Bay Times/Times Publishing Co. Very disappointed and will not do business with them again.

    Awful! I signed ip for the delivery of the Sunday paper specifically for the coupon insert, 3…read moreweeks and they still couldn't get it right! Each week they said they would escalate to a manager. I cancelled my subscription today. TBT's customer service is a joke.

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    Faircount Media Group - printmedia - Updated May 2026

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