Recently my wife and I had been searching for new homes, browsing the internet, overwhelming ourselves with different floor plans from different manufacturers, which ended up being an extremely daunting task. We had contacted different companies in the area and were not finding what we were looking for.
We contacted Factory Expo Homes in Nappanee, IN and found that they were willing to go above and beyond for us. Their customer service and sales staff was unlike any other company we had previously dealt with. When we were contacted by a member of their sales staff, they took the time to listen to our wants and needs, showed us floor plans that fit inside of our budget and even offered a factory tour. We had not been offered a factory tour by any of their competitors. We chose to schedule an appointment and the sales staff took us on a tour of the factory, where we got to witness homes being built from the ground up. This had answered so many questions we had about the structure and stability of the homes. After the tour, we walked through their model homes and the sales staff was able to answer all of our questions.
Their level of professionalism and overall knowledge of their product was above the rest. We sat down with our sales representative and actually narrowed down the exact floor plan we were looking for, we were able to choose all of the color and options we wanted. They helped us every step of the way buying our new home and we couldn't be more pleased with their staff and outstanding customer service we received.
The general manager Eric Powers went above and beyond and was a part of the process from beginning to end. We would recommend Factory Expo Homes to everyone! If you're in the market for a new home, make sure you start with Factory Expo Homes in Nappanee, IN! Thank you for making the dream of owning our new home a reality! read more