I love the way they work together anytime you call you get an answer and they tell you what's gonna happen and it gets done they're very friendly and very fine people. Thank you Neal and Isabel read more

Super happy with our experience at factory direct housing Alejandra And her Team really gave us the best experience they were very knowledgeable easy-going helpful and not pushy We were able to walk around their property choose which house we like the most sit down and talk about what options we can upgrade and also they were able to give us a ballpark on the price which was very affordable and competitive We were very satisfied with our purchase everyone in our neighborhood said that our house looks wonderful and that they are going to get one for their property also highly recommend them to everyone I know Thanks again to Alejandra and Neil For making our dreams become reality we're so happy read more

Factory Direct Housing was a very consistent and punctual company to work with on the purchase and installation of my manufactured home. Despite my order being placed in the chaotic early days of The COVID-19 Pandemic, Neal and Isabele Hocker were highly available to help with every detail with patience and generosity. I would like to personally thank them both, and all the staff at Factory Direct Housing for the friendly and thorough customer service I received. My house is amazing and this company went above and beyond to satisfy our family's needs, even amidst the challenges of 2020. Thank You for a place to call home like I've always pictured in my greatest hopes Factory Direct, you guys are so helpful!! read more

KIM FORTNEY is a fantastic salesperson! We were moving from Buffalo, NY, to our son's 5 acre lot, and needed a 1200 sq foot (or less) home to live in (per Solano County regulations). We were moving from a 4 bedroom colonial, with attached 2 1/2 car garage, and full basement! Kim worked very hard with us to downsize a larger model we preferred, to get under the 1200 square foot rule. We truly LOVE our manufactured home in Vacaville! Thank you, Kim. Joe & Judie read more

Order home through factory direct housing and was asked to put $ into escrow since we were paying cash. They didn't trust we wouldn't spend it since the home was 8 mths or more out. About a month in I received an esign to sign a form for early release of funds. Thinking it was the same thing that happens in real estate where you fund before close of escrow, I signed it.. Thankfully my husband thought about it and got an idea they were pulling funds now. I called the escrow officer and sure enough they were pulling the $ . Meanwhile the house wouldn't be ready for 8 mths. We spoke with the owner and ask why they were pulling the funds which mind you they asked us to put in escrow and the answer was" how do we know your not going to pull $ out of escrow. And said it was the deposit they paid for the order of the home. I asked if they charged you 139k for an order deposit and owner said no. So they pulled money out of escrow and used it for their construction company..I said wait a min I know construction and you could go under in this economy and she said true.. so they didn't trust us with not spending my own hard earned money but we are supposed to trust them.. The wife was so mad that we were pulling the money back that she wouldn't even give us 30days to get a loan . She said if we pulled our $ she would cancel our order.. no problem!! Pulled our money and canceled our order.. Apparently paying cash is not the way to go.. borrow from Peter to pay Paul is the way this company works. Not doing business with this company and neither should you! read more

We loved buying our home from Factory Direct Housing. They were professional and met all our need and requests with care and integrity.

Neal and his team at Factory Direct Housing offered me top notch service from start to finish!! Their work is exceptional and I am 100% satisfied and will be recommending Factory Direct to all my friends and family. Trust me when I say you won't be sorry you chose Factory Direct Housing! read more

We had a very positive experience with Factory Direct Housing. We had been searching for the best way to add a second dwelling to our property for our son. Rent and home prices are so high we felt this would be a good solution. We looked at several options and chose to build a modular home. First we looked at several models from different companies, thinking we would just go with our favorite floor plan. Then we started reading reviews for the different companies and found that some companies do not provide start to finish services and left some customers with incomplete homes. It was the "turn-key" service that initially attracted us to Factory Direct Housing. Throughout the process of planning and building our home, we have been so thankful for this service. Our contact person for designing our home was Alejandra. She was very professional and helpful. We especially appreciated her timely return of phone calls and patience as we made our selections. She took note of all our requests and then helped us select a package that actually got us more upgrades for the same price. This was helpful in keeping our costs down and still designing a home we love. Alejandra is very knowledgeable about the building process and availability of options. Our contractor, Neal, was fantastic! From planning how the home would be situated on the property, obtaining permits and working with the city, delivery and finish work, to connecting utilities, he was on top of things every step of the way. Neal was pleasant to deal with and even the City of Citrus Heights planning department commented how great he was to work with. It was well worth the extra fee to have Neal deal with all the permits and interaction with the city. Then we knew everything was communicated properly and we didn't have to serve as the go-between. We totally recommend taking advantage of this option. Here are some other key points and observations from the perspective of first time modular homeowners: * There are lots of different people who work on your project from delivery, finish work, painting, utility hook-up, etc. and we had a good experience with all of them. Factory Direct Housing has selected craftsman who are very skilled at what they do. * We are really impressed with the finish work such as skirting around the bottom that was very precisely lined up with the grooves on the siding of the home and extra touches like the addition of a piece to the handrail that allows you to grip the handrail. * There was very little cracking of the walls during delivery. When they repair that, they don't just fill in the little gap. They repair the drywall, texture and then paint. There is no evidence of where the imperfections were because they were completely fixed, not just patched. * The painter has contracted with FDH for 15+ years so we were confident he'd do a good job and it is a good sign that they treat their employees and contractors fairly. This is important to us. * A single-wide is what best fit our situation and we highly recommend upgrading to the 9-foot ceilings. It's a cost-effective upgrade. * If you live in Citrus Heights, the city now has experience with this process and with FDH so your process should be rather smooth. * Know that FDH has several projects they are working on simultaneously all over Northern California. So depending on which crews are needed on each project, there might be a day or two where no one is working on your project but you don't need to worry because they will be back. Neal would still respond to our texts even if he's on another project. You also have to work around the schedules of inspectors and utility companies. * Big constructions projects like this can make you nervous. One thing we found reassuring was how calm everyone was. We never observed arguments among workers and Neal and Alejandra were always patient with our questions. * There were no surprise charges. Everything was covered clearly with us so we were prepared for all the expenses. Posted on behalf of my parents Roy & Mary. read more

Factory Direct Housing helped us place a beautiful 3 bedroom home on our property for our mom. She is now close to us so we can assist with her needs and she feels safe. She loves her home so much that she now invites her friends over for lunch and get-together's. Neal allowed me to do as much of the prep work that I could and even gave great advice to assist me along the way. Alejandro helped us to understand the whole process and even got us into a nicer model at a great price. Great company that cares! read more

Neal and Isabel work wonders. They made this experience a real joy. We had several obstacles to overcome and with their help we now have a beautiful " house in the forest" as our granddaughter calls it. We can't thank them enough. read more

After searching several manufactured home deal dealers, Factory Direct Housing was the best choice for me. Previewed many nice beautiful homes, staff was very professional along with allowing plenty of time without being pushy. Neil and Isabel Hocker's (owners) were exceptionally pleasant to work with, my buying experience was easy and professional and more importantly reasonably priced. Neil's expertise helped me to complete permits with the city. Isabel's expertise helped accomplish all my options available for my new home along with filling out the contracts. My home became a beautiful attraction on my street, lots of compliments. Excellent warranty too. I have been very happy with my new home and with the overall experience. I would highly recommend Factory Direct Housing if you are in the market for a new manufactured home. read more

I had to opportunity to view one of their manufactured homes in Elk Grove. While it didnt end up working for me, I was very impressed with this company and their quality product. The owners and their manager were very friendly, knowledgable, punctual to show the house multiple times, and honest. Their homes are beautiful. I only gave 4 stars because I was unable to go through the entire purchase (through no fault of theirs). read more

My wife and I purchased a manufactured home from Golden West Homes, and in the lengthy process, got to know Jack Andrews quite well. Since Golden West had sold a number of homes in our neighborhood, Jack was frequently around the area. He often stopped by our property, and visited us in our RV, to see how we were doing, and to update us on whatever was known regarding the status and timing of our home. Since the process had stretched out due to Covid and supply-chain issues, especially, this was much appreciated. Jack never failed to follow-up on any questions we had, and was always cheerful. We could see that he was extremely busy, but he worked hard to not neglect us or our situation. During the site prep, delivery, and Red Line's work in preparing the home, he was very helpful. In the process of some remodeling of the home's front elevation, Jack again was very helpful in coordinating the work. And once again, in the final hectic days before we were able to occupy, against a deadline, he really came through for us. It would be difficult to think of going through this process, all the while retaining a sense of balance and patience, without Jack's help and encouragement. We look forward to a continuing relationship with Jack Andrews, as friends. read more