Great customer service, fair pricing, and quality work. They kept me updated throughout the repair,…read moreand everything turned out exactly as promised. Highly recommend.

I went to get a ring resized from 9.5 to 7.5. Before they charged me, I asked if I could have the…read moreextra pieces back as it is an heirloom. The lady behind the desk waved me off and said "that is included" when I came back to get the ring, they didn't try to match up the details at all, and refused to give me back the pieces stating "included means that the jewelry shop keeps the pieces" and they were "too small" anyway. To resize a ring from 9.5-7.5, there's almost 1/2 a centimeter taken off. There's plenty to give back. The manager just lied about it instead to keep the metal, which I did not get a credit for. If the sales lady was upfront about taking the extra metal and keeping it, I wouldn't be upset, but due to the fact that she waved me off and made me think my ask was reasonable, then gaslit me after, I lost a part of an important heirloom to my family.

Don't waste you time anywhere else if you are wanting to sell gold. This is the place to go if you…read morewant fast,honest and most for your jewelry. The jewelry for sale is also the best priced in OKC!

Dealt with these gentlemen for 15 years. Purchases and sales. All have been fair evaluations and…read moreprices. HIGHLY recommend!

I felt underwhelmed by customer service. Employee was kind of rude and didn't even look at my coins…read morebefore he said they weren't worth anything

Excellent service Easy transaction…read moreCourteous Nice store amount received seemed to match with what I had researched before I went to sell my gold coin

Blake at Zales is amazing. He is incredibly personable, knowledgeable, and has such a fun and…read moredistinctive way of talking about the jewelry. He made the experience feel exciting, special, and very memorable. Excellent customer service -- Zales is lucky to have him.

warning!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i purchased a…read morering in april 2025 while on sale and put it back for a birthday gift 8-7-25. i purchased the warranty. a couple of weeks later it was taken in to be sized and was there a coupe of weeks. she wore it for 2 weeks and i was at a jelers having my rings checked so we just had them check her for the heck of it. there was a stone missing, we were shocked. we put it up and about a week or teo later took it in to be repaired. they said the metal was warranty but not stones. we called and talked to the manager in okc and he said since it was bought online and in april he could not help me so i called the customer service for zales outlet. they will not stan d behind their products. we were to have it inspected in october even though it was not worn and they had it in their repair shop most of october , you would think they would have inspected it. i have purchased many pieces over the years from zales but i will never again purchase anything from them. obviously they are not the same company they used to be 25 plus years ago.

The last few times I've visited this location, the selection has been very limited. Staff is super…read morefriendly. It is just that stock is lower than it used to be. Otherwise I like the jewelry.

Was looking to get a custom ring on June 13 afternoon Ish. No one would help or asked if I needed…read morehelp after looking for at least 15 minutes. Finally my boyfriend asked one of the workers for help. She couldn't seem to care less about helping me and when I would ask her a question she didn't seem to care to help. Also, there was at least four people working and I was the only person in the store. These girls stood around at the front door and we're just chatting. Was super excited to get this ring, but the experience was not fun. In summary, isn't it the whole point of these girls job to sell jewelry? None of them seemed very eager to do so.

I love my James Avery jewelry. They are located inside Penn Square Mall. The customer service is…read moreoutstanding. One of the cool aspects about this place is that you can bring your jewelry back to have it cleaned at any time. Their charms are the biggest sellers. The solder them on for you and you can't see any lines. The jewelry is expensive but it is hand made and good quality.

Great selection of jewelry and good value of the products sold and also located conveniently in the…read morePenn Square Mall. Check it out!

Nice Kay's located in the Penn Square Mall somewhat close to the food court - great jewelry…read moreselection as well as service. Recommended!

Chad was great and so friendly helping us look for wedding bands today! We were just looking at…read morestyles today and he was very patient and helpful with finding what we liked best.